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From Mike Jumper <mike.jum...@guac-dev.org>
Subject RE: Lack of support?
Date Thu, 16 Mar 2017 19:37:26 GMT
Beyond that, above all keep in mind that we all volunteer our time here.
Sometimes people respond quickly, and often not. Be patient. If you feel
your post isn't getting the attention it deserves, feel free to give it a
friendly bump or two.

The idea here should be to work together with the community for the common
good, not badger it for not helping you quickly enough.

I'm sure you're not the only one to be frustrated when your question is not
the one getting attention, but these things simply happen. Please be
patient.

My $0.02.

More on this in general:

http://apache.org/dev/contrib-email-tips.html#patience

Thanks,

- Mike


On Mar 16, 2017 12:32, "Trevor Merritt" <trevor.merritt@alfcurtis.com>
wrote:

> Hello Tek0011,
>
> Perhaps you should read the support page of the Guacamole site.
>
> FROM : https://guacamole.incubator.apache.org/support/#commercial-support
> Commercial Support
>
> As some of the main target audiences for Apache Guacamole are enterprises
> and companies that need to provide access to many computers (hence its
> design as a gateway), we consider the availability of commercial support
> crucial to Guacamole's success. If you provide commercial support and would
> like your company to be listed, please send us an email, and we will work
> with you to do so.
>
> Companies providing support for Apache Guacamole are not endorsed by the
> Apache Software Foundation, though some such companies do employ committers
> of the Apache Guacamole project.
>
>
> Arcisphere LLC
> Arcisphere is a software engineering firm which started working with
> Guacamole to provide product training. They continue to provide assistance
> with Guacamole installation and general product usage, and love to share
> the success they have had with both commercial and open software products.
>
> Glyptodon Inc.
> Glyptodon Inc. was founded in 2013 by the original authors of the
> Guacamole project to fill the growing demand for commercial support.
> Glyptodon believes strongly in open source software, and is dedicated to
> contributing all Guacamole changes back to the project and community.
>
> -----Original Message-----
> From: tek0011 [mailto:thecptsparrow@gmail.com]
> Sent: Thursday, March 16, 2017 3:22 PM
> To: user@guacamole.incubator.apache.org
> Subject: Lack of support?
>
> Is there a better place to post for support?  The support for this product
> seems nearly non existent.  It's so bad we have considered dropping it
> entirely. Look at the main page of the list and most posts dont have a
> single reply.  The ones that do are usually the original poster that is
> replying.
>
> What an amazing product, but what terrible terrible service and support.
> Going to be hard pressed to keep this thing going without increased care
> and
> support.
>
> Help these people out!
>
>
>
> --
> View this message in context: http://apache-guacamole-
> incubating-users.2363388.n4.nabble.com/Lack-of-support-tp570.html
> Sent from the Apache Guacamole (incubating) - Users mailing list archive
> at Nabble.com.
>

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