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Subject: svn commit: r368570 - /forrest/trunk/site-author/content/xdocs/mail-lists.xml
Date: Fri, 13 Jan 2006 03:18:23 -0000
To: svn@forrest.apache.org
From: crossley@apache.org
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Author: crossley
Date: Thu Jan 12 19:18:21 2006
New Revision: 368570

URL: http://svn.apache.org/viewcvs?rev=368570&view=rev
Log:
Discourage off-list mail.
Link to Gmane for each list.
Explain benefit of Gzipped monthly archives.

Modified:
    forrest/trunk/site-author/content/xdocs/mail-lists.xml

Modified: forrest/trunk/site-author/content/xdocs/mail-lists.xml
URL: http://svn.apache.org/viewcvs/forrest/trunk/site-author/content/xdocs/mail-lists.xml?rev=368570&r1=368569&r2=368570&view=diff
==============================================================================
--- forrest/trunk/site-author/content/xdocs/mail-lists.xml (original)
+++ forrest/trunk/site-author/content/xdocs/mail-lists.xml Thu Jan 12 19:18:21 2006
@@ -26,13 +26,16 @@
       <p>Before posting a question or problem to any mailing list, please first
         look at the following resources:</p> 
       <ul> 
-        <li><link href="site:v0.70//documentation/faq">Forrest FAQs</link></li> 
+        <li><link href="site:documentation/faq">Forrest FAQs</link></li> 
         <li><link href="site:index">Forrest documentation</link></li> 
         <li><link href="http://cocoon.apache.org/link/">Cocoon Links</link>
+          (section: Related Topics)
           for pointers to general XML and XSL and Java related resources.
           Please do not ask such questions here unless they are related to Forrest.</li> 
-        <li>Mailing list archives - a veritable goldmine of Forrest-specific information.</li> 
-        <li>Contribution <link href="contrib.html#tips">notes and tips</link>.</li>
+        <li>Mailing list <link href="#Lists">archives</link>
+          - a veritable goldmine of Forrest-specific information.</li> 
+        <li>Contribution <link href="contrib.html#tips">notes and tips</link>
+        (e.g. a clear subject heading; being patient).</li>
       </ul> 
       <p>If you are posting about a problem that you are having, it will aid in
         finding a speedy resolution if you provide full configuration details,
@@ -44,6 +47,18 @@
       to submit attachments, rather than the mailing list. Create a new
       issue, if necessary.
       </note>
+      <p>
+        Please do not send emails directly to individual developers asking for
+        free support. We are non-paid volunteers who help out with the project and we do not
+        necessarily have the time or energy to help people on an individual basis.
+        Instead, we have these mailing lists which contain many
+        individuals who will help to answer. There are numerous benefits of
+        using mailing lists over private communication. It is a shared resource
+        where others can also learn from common mistakes and as a community we all grow
+        together. This discussion also builds a searchable knowledge-base.
+        Doing off-list discussion is not efficient: only one person hears the
+        answers and it will cause the volunteers to become burnt out.
+      </p>
     </section> 
 
     <section>
@@ -62,6 +77,8 @@
           at mail-archives.apache.org</link>
           <br/><br/>
           <link href="http://www.mail-archive.com/user@forrest.apache.org/">mail-archive.com</link>
+          <br/><br/>
+          <link href="http://dir.gmane.org/gmane.text.xml.forrest.user">Gmane</link>
         </td>
         <td>Any general issue related to the day-to-day use of Forrest.</td>
         <td>This is a subscriber-only list (in an effort to stop spam), so you must join before you can post.</td>
@@ -80,6 +97,8 @@
           at mail-archives.apache.org</link>
           <br/><br/>
           <link href="http://www.mail-archive.com/dev@forrest.apache.org/">mail-archive.com</link>
+          <br/><br/>
+          <link href="http://dir.gmane.org/gmane.text.xml.forrest.devel">Gmane</link>
         </td>
         <td>Any issue related to development and enhancement.</td>
         <td>Postings from non-subscribers are moderated.
@@ -98,6 +117,8 @@
         at mail-archives.apache.org</link>
           <br/><br/>
           <link href="http://www.mail-archive.com/svn@forrest.apache.org/">mail-archive.com</link>
+          <br/><br/>
+          <link href="http://dir.gmane.org/gmane.text.xml.forrest.cvs">Gmane</link>
         </td>
         <td>Receive notifications on changes in the Forrest codebase in the SVN repository.</td>
         <td>Replies go to dev@forrest</td>
@@ -111,11 +132,16 @@
     </section>
     <section>
       <title>Mailing list in mbox-format</title>
-      <ul> 
-      <li><link href="http://forrest.apache.org/mail/dev/">Dev List</link>- Since February 2002</li> 
-      <li><link href="http://forrest.apache.org/mail/user/">User</link>- Since May 2004</li> 
-      </ul> 
-    </section> 
+      <p>
+       These are Gzipped monthly archives which you can import into your
+       local mail client.
+      </p>
+      <ul>
+      <li><link href="http://forrest.apache.org/mail/user/">user</link> - Since May 2004</li>
+      <li><link href="http://forrest.apache.org/mail/dev/">dev</link> - Since February 2002</li>
+      <li><link href="http://forrest.apache.org/mail/svn/">svn</link> - Since June 2004</li> 
+      </ul>
+    </section>
     <section>
       <title>Related Mailing Lists</title>
       <ul> 
@@ -124,6 +150,8 @@
 </li> 
 <li>Especially
 <link href="http://cocoon.apache.org/mail-lists.html">Apache Cocoon</link>
+</li> 
+<li>All Apache Software Foundation <link href="http://www.apache.org/foundation/mailinglists.html">lists</link>.
 </li> 
       </ul> 
     </section>