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From "Jed Hatamosa (JIRA)" <j...@apache.org>
Subject [jira] [Commented] (FLEX-35376) Desktop application created for Windows is crashing unexpectedly
Date Tue, 23 Jan 2018 23:20:00 GMT

    [ https://issues.apache.org/jira/browse/FLEX-35376?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=16336525#comment-16336525
] 

Jed Hatamosa commented on FLEX-35376:
-------------------------------------

Hi Alex,

Actually the data in that original "event viewer.png" snapshot is actually the same with "event-viewer-1.png".
I screenshot it in such a way that there will be no scrollbar so that all the details will
be shown.

What do you mean by "the app sends data about what  it is doing to an external app"? I have
also a logger inside the app that logs the activity of a user and also logs the uncaught errors
in the system. I will continue looking at it also on some possible common behaviors. Do you
have any other way on how to find the issue?

> Desktop application created for Windows is crashing unexpectedly
> ----------------------------------------------------------------
>
>                 Key: FLEX-35376
>                 URL: https://issues.apache.org/jira/browse/FLEX-35376
>             Project: Apache Flex
>          Issue Type: Bug
>    Affects Versions: Apache Flex 4.16.0
>         Environment: Windows 10
>            Reporter: Jed Hatamosa
>            Priority: Major
>         Attachments: details.png, event viewer-1.png, event viewer-1.png, event viewer-1.png,
event viewer.png, exe has stopped working.png, my machine.png, runtime error.png
>
>
> We have an air application that supports multiple instances (can run multiple windows
app). Recently we are experiencing a crashing issue (Please see attached file). When trying
to test in other OS like Windows 10 pro, its working fine. But for some like Windows 10 Home
it will crash. I have also tested running the app in Mac OS and it is working fine. 
> We can replicate the issue if we are going to run multiple instances of the app, then
we login on both instances, then do some parallel transactions on both instances until we
get the error at some point. 
>  
> We have also tried running in debug mode but I cannot replicate any null exception issue
and it will just show the not responding issue. SO it's really hard right now to pin point
where the issue is and what is causing the issue. Maybe you can help us give some more info
on where and why this is happening. Is this a system issue? IS this something in the code
?



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