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From bpofrontl...@earthlink.net
Subject Resource Planning in FY 2004
Date Thu, 25 Dec 2003 00:18:05 GMT
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<body lang=EN-US link="#003366" vlink=purple style='tab-interval:.5in'>

<div class=Section1>

<p class=MsoTitle>BPO FrontLine</p>

<p class=MsoSubtitle>Business Process Outsourcing and Call Center Solutions
Specialist </p>

<p class=MsoNormal style='text-align:justify'>&nbsp;<span style='mso-tab-count:
7'>                                                                                  
</span><span
style="mso-spacerun: yes">    </span><a href="http://www.bpofrontline.com/"><span
style='color:windowtext'>http://www.bpofrontline.com/</span></a></p>

<p class=MsoNormal style='text-align:justify'>&nbsp;</p>

<p style='margin-top:.25in'><span style='font-size:24.0pt;font-family:"Arial Black"'>Reduce
costs by 30%</span></p>

<p class=regular align=center style='margin-top:0in;margin-right:0in;
margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-align:center'><i
style='mso-bidi-font-style:normal'><span style='font-size:12.0pt;mso-bidi-font-size:
10.0pt;font-family:"Times New Roman";mso-bidi-font-family:Arial'><![if !supportEmptyParas]>&nbsp;<![endif]><o:p></o:p></span></i></p>

<p class=regular style='margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;margin-bottom:.0001pt'><i style='mso-bidi-font-style:normal'><span
style='font-size:12.0pt;mso-bidi-font-size:10.0pt;font-family:"Times New Roman";
mso-bidi-font-family:Arial'><![if !supportEmptyParas]>&nbsp;<![endif]><o:p></o:p></span></i></p>

<p class=regular style='margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;margin-bottom:.0001pt'><i style='mso-bidi-font-style:normal'><span
style='font-size:12.0pt;mso-bidi-font-size:10.0pt;font-family:"Times New Roman";
mso-bidi-font-family:Arial'>-- In The Spotlight...</span></i><span
style='font-size:12.0pt;mso-bidi-font-size:10.0pt;font-family:"Times New Roman";
mso-bidi-font-family:Arial'> According to a research report published by the <b
style='mso-bidi-font-weight:normal'>InterUnity Group</b>, the Outsourcing
Market would grow 20 percent, from USD 46.3 billion to USD 55.5 billion in the
next two years. Overall outsourcing growth would slow from 13 percent in 2004
to 7 percent in 2005. <o:p></o:p></span></p>

<p class=regular style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:12.0pt;mso-bidi-font-size:10.0pt;font-family:"Times New Roman";
mso-bidi-font-family:Arial'>&nbsp;<o:p></o:p></span></p>

<p class=regular style='margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;margin-bottom:.0001pt'><span style='font-size:12.0pt;
mso-bidi-font-size:10.0pt;font-family:"Times New Roman";mso-bidi-font-family:
Arial'>A total of USD 7.8 billion would be shifted Off-shore increasing the
Off-shore total to USD 21.7 billion in 2005. Enterprises would shift USD 930
million of this growth to wholly owned offshore subsidiaries.<o:p></o:p></span></p>

<p class=regular style='margin:0in;margin-bottom:.0001pt'><span
style='font-size:12.0pt;mso-bidi-font-size:10.0pt;font-family:"Times New Roman";
mso-bidi-font-family:Arial'>&nbsp;<o:p></o:p></span></p>

<p class=regular style='margin-top:0in;margin-right:0in;margin-bottom:0in;
margin-left:.5in;margin-bottom:.0001pt'><span style='font-size:12.0pt;
mso-bidi-font-size:10.0pt;font-family:"Times New Roman";mso-bidi-font-family:
Arial'>As the global BPO market is estimated to grow from USD 127 billion in
2001 to USD 234 billion in 2005 and USD 310 billion in 2008.<b><o:p></o:p></b></span></p>

<p><b><span style='font-family:Arial'><![if !supportEmptyParas]>&nbsp;<![endif]><o:p></o:p></span></b></p>

<p align=center style='text-align:center'><b><span style='font-family:Arial'>BPO
FrontLine Service Offerings<o:p></o:p></span></b></p>

<p><b><span style='font-family:Arial'>Technical Support<br>
</span></b><span style='font-size:8.0pt;font-family:Arial'><!--[if gte
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<p><span style='font-size:8.0pt;font-family:Arial'>The ability to successfully
deliver highly available and reliable technical support is a major contributor
in retaining customers for many of today's companies that deliver
technology-enabled products and services. The goal of our technical support
teams is to not only provide assistance to customers experiencing technical
difficulties, but to increase the use and comfort with our clients' products
and services. Our tailored technical support services solve our clients'
customer care challenges while delivering expert customer care to their
customers. </span></p>

<p><span style='font-size:8.0pt;font-family:Arial'>Our state-of-the-art support
centers integrate the latest CRM technologies and processes to deliver industry
leading technical support expertise to our clients' customers. Through our
proven training methodologies, we maintain our position on the forefront of
technological change throughout our global support staff–ensuring that our
technical experts can use and support multi-platform, leading technologies with
personalized care.<br>
<br>
The scope of our technical support services include: </span></p>

<ul type=disc>
 <li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
     mso-list:l3 level1 lfo1;tab-stops:list .5in'><span style='font-size:8.0pt;
     font-family:Arial'>Installation Support</span> </li>
 <li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
     mso-list:l3 level1 lfo1;tab-stops:list .5in'><span style='font-size:8.0pt;
     font-family:Arial'>Up &amp; Running Support </span></li>
 <li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
     mso-list:l3 level1 lfo1;tab-stops:list .5in'><span style='font-size:8.0pt;
     font-family:Arial'>Troubleshooting </span></li>
 <li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
     mso-list:l3 level1 lfo1;tab-stops:list .5in'><span style='font-size:8.0pt;
     font-family:Arial'>Usage Support ('How To')</span> </li>
</ul>

<p><span style='font-size:8.0pt;font-family:Arial'>For more information, please
<a href="mailto:davids@bpofrontline.com"><span style='color:windowtext'>contact
us</span></a> or, if you're in the U.S., call 1-408-517-4213</span></p>

<p><b><span style='font-family:Arial'>Customer Services <br>
</span></b><span style='font-size:8.0pt;font-family:Arial'><!--[if gte
vml 1]><v:shape
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src="./Technical%20Support_files/image001.gif" v:shapes="_x0000_i1026"><![endif]><br>
</span><b><span style='font-family:Arial'><br>
</span></b><span style='font-size:8.0pt;font-family:Arial'>In an environment
where retaining customers is a key to success, the ability to deliver timely,
quality customer care is a crucial factor. The changing dynamics of our digital
economy make it even more important to provide tailored service to your
customers. Under your guidance and input, BPO FRONTLINE can rapidly deploy a
scalable suite of multi-lingual services to meet your customers' unique
needs–locally or around the world.</span></p>

<p><span style='font-size:8.0pt;font-family:Arial'>BPO FRONTLINE' Customer
Services provide our clients with the expertise, technology, and quality that
can only come from an expert provider of customer management solutions. Our
perfected CRM methodologies apply our proven processes to all aspects of
operations, people, and technology, building a platform of services that can
retain the best quality levels through rapid changes in business and
technology. </span></p>

<ul type=disc>
 <li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
     mso-list:l1 level1 lfo2;tab-stops:list .5in'><span style='font-size:8.0pt;
     font-family:Arial'>Order Status </span></li>
 <li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
     mso-list:l1 level1 lfo2;tab-stops:list .5in'><span style='font-size:8.0pt;
     font-family:Arial'>Account Maintenance</span> </li>
 <li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
     mso-list:l1 level1 lfo2;tab-stops:list .5in'><span style='font-size:8.0pt;
     font-family:Arial'>Service Dispatch </span></li>
 <li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
     mso-list:l1 level1 lfo2;tab-stops:list .5in'><span style='font-size:8.0pt;
     font-family:Arial'>Customer Relations</span></li>
</ul>

<p class=MsoNormal style='margin-right:.5in;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;margin-left:.5in'>&nbsp;</p>

<p><span style='font-size:8.0pt;font-family:Arial'>For more information, please
<a href="mailto:davids@bpofrontline.com"><span style='color:windowtext'>contact
us</span></a> or, if you're in the U.S., call 1-408-517-4213</span></p>

<p><b><span style='font-family:Arial'>IT Help Desk Service<br>
</span></b><span style='font-size:8.0pt;font-family:Arial'><!--[if gte
vml 1]><v:shape
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src="./Technical%20Support_files/image001.gif" v:shapes="_x0000_i1027"><![endif]></span></p>

<p><span style='font-size:8.0pt;font-family:Arial'>BPO FRONTLINE provides an
integrated end-user support and helpdesk offering. Combining the immediacy of
desk-side support with highly trained and affordable remote or onsite helpdesk
professionals, provides the best of both worlds to your internal customers. </span></p>

<p><span style='font-size:8.0pt;font-family:Arial'>Whether you need skilled IT
personnel to enhance your existing staff or a managed outsourced solution, we
have the quality systems and processes to meet virtually any need. Our Help
Desk approach provides centralized information and support management services
that solve system problems, IT operational issues, maintain policies, and track
usage.</span></p>

<ul type=disc>
 <li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
     line-height:14.0pt;mso-list:l0 level1 lfo3;tab-stops:list .5in'><span
     style='font-size:8.0pt;font-family:Arial'>Global Footprint: Onsite,
     Offsite, Offshore <o:p></o:p></span></li>
 <li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
     line-height:14.0pt;mso-list:l0 level1 lfo3;tab-stops:list .5in'><span
     style='font-size:8.0pt;font-family:Arial'>Comprehensive services:
     Desk-side, Remote-user, Helpdesk, Network Operation, and Telephony support
     <o:p></o:p></span></li>
 <li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
     line-height:14.0pt;mso-list:l0 level1 lfo3;tab-stops:list .5in'><span
     style='font-size:8.0pt;font-family:Arial'>Vendor Neutral Approach: in
     addition to our in-house systems, BPO FRONTLINE can work with virtually
     any ticketing/dispatch, network and systems administration &amp;
     monitoring, asset management, remote control, and security products. <o:p></o:p></span></li>
</ul>

<p><span style='font-size:8.0pt;font-family:Arial'>For more information, please
<a href="mailto:davids@bpofrontline.com"><span style='color:windowtext'>contact
us</span></a> or, if you're in the U.S., call 1-408-517-4213</span></p>

<p><b><span style='font-family:Arial'>Corporate Help Desk<br>
</span></b><span style='font-size:8.0pt;font-family:Arial'><!--[if gte
vml 1]><v:shape
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src="./Technical%20Support_files/image001.gif" v:shapes="_x0000_i1028"><![endif]></span></p>

<p><span style='font-size:8.0pt;font-family:Arial'>Our methodology is not
limited to information technology support. We are able to leverage all of the
systems and best practices that we use for Customer Care and IT helpdesk
outsourcing to provide, non-technical corporate helpdesk functions such as
general information, employee care, corporate directory assistance, facilities
and equipment management, and travel assistance. The benefit to our customers
is the consolidation of these functions into an efficient solution, providing
quality support across multiple geographies in a cost effective manner. </span></p>

<ul type=disc>
 <li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
     line-height:14.0pt;mso-list:l2 level1 lfo4;tab-stops:list .5in'><span
     style='font-size:8.0pt;font-family:Arial'>Reduce non-productive time of
     professional staff <o:p></o:p></span></li>
 <li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
     line-height:14.0pt;mso-list:l2 level1 lfo4;tab-stops:list .5in'><span
     style='font-size:8.0pt;font-family:Arial'>Reduce costs <o:p></o:p></span></li>
 <li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
     line-height:14.0pt;mso-list:l2 level1 lfo4;tab-stops:list .5in'><span
     style='font-size:8.0pt;font-family:Arial'>Increase employee satisfaction <o:p></o:p></span></li>
</ul>

<p><span style='font-size:8.0pt;font-family:Arial'>For more information, please
<a href="mailto:davids@bpofrontline.com"><span style='color:windowtext'>contact
us</span></a> or, if you're in the U.S., call 1-408-517-4213</span></p>

<p style='line-height:14.0pt'><b><span style='font-size:8.0pt;font-family:Arial'>The
BPO FRONTLINE Approach</span></b><span style='font-size:8.0pt;font-family:Arial'>
<o:p></o:p></span></p>

<p style='line-height:14.0pt'><span style='font-size:8.0pt;font-family:Arial'>BPO
FRONTLINE is a trusted advisor for business process outsourcing for leading companies
throughout the world. We combine industry and business-process experience with
our proven operational expertise, to implement and manage programs, which are
tailored to each client's particular requirements.<o:p></o:p></span></p>

<p style='line-height:14.0pt'><span style='font-size:8.0pt;font-family:Arial'>While
our roots are in customer care, BPO FRONTLINE also provides Sales,
Inbound/Outbound Telemarketing, and back-office outsourcing programs.<o:p></o:p></span></p>

<p style='line-height:14.0pt'><span style='font-size:8.0pt;font-family:Arial'>Indeed,
we have been able to help clients outsource processes that just a few years
ago, were considered too professional or complicated to entrust with a vendor.
>From travel reservations, annuities/stock information, and mortgage
origination, to data/voice network support, troubleshooting, and broadband
provisioning, BPO FRONTLINE has consistently redefined the benefits and
advantages of business process outsourcing.<o:p></o:p></span></p>

<p style='line-height:14.0pt'><b><span style='font-size:8.0pt;font-family:Arial'>Technology</span></b><span
style='font-size:8.0pt;font-family:Arial'> <br>
As PC/OEM, peripheral, and software companies fight the dual challenges of
eroding margins, and the pressure to roll-out new products on a regular basis,
BPO FRONTLINE helps them control variable costs and aid in divestiture of capital
associated with customer care. BPO FRONTLINE supports the entire customer
lifecycle for technology companies, including inquiry and sales, customer
service, technical support, dispatch, RMA, warranty/rebate processing, and
up-sell and cross-sell. Across our global footprint, our experts use the latest
communicational and knowledge management technologies to provide multi-lingual
support to customers around the world, anytime day or night. <o:p></o:p></span></p>

<p style='line-height:14.0pt'><b><span style='font-size:8.0pt;font-family:Arial'>Communications</span></b><span
style='font-size:8.0pt;font-family:Arial'><br>
As telecommunications companies struggle with fiscal, market, competitive, and
regulatory challenges, the focus on customer service and loyalty seems at times
to be at direct odds with cost containment and profitability initiatives.<o:p></o:p></span></p>

<table border=1 cellspacing=0 cellpadding=0 align=right width=280
 style='width:210.0pt;mso-cellspacing:0in;border:outset #999999 .75pt;
 mso-table-anchor-vertical:paragraph;mso-table-anchor-horizontal:column;
 mso-table-left:right;mso-table-top:middle;mso-padding-alt:2.25pt 2.25pt 2.25pt 2.25pt'>
 <tr>
  <td colspan=2 valign=top style='border:inset #999999 .75pt;padding:2.25pt 2.25pt 2.25pt
2.25pt'>
  <p class=MsoNormal><b><span style='font-size:8.0pt;font-family:Arial'>BPO
  FRONTLINE Telecommunications Experience</span></b></p>
  </td>
 </tr>
 <tr>
  <td valign=top style='border:inset #999999 .75pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'>
  <p class=MsoNormal style='line-height:14.0pt'><b><span style='font-size:8.0pt;
  font-family:Arial'>DSL</span></b><span style='font-size:8.0pt;font-family:
  Arial'><o:p></o:p></span></p>
  </td>
  <td valign=top style='border:inset #999999 .75pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'>
  <p class=MsoNormal style='line-height:14.0pt'><span style='font-size:8.0pt;
  font-family:Arial'>Post-Install Support<br>
  Self-Install Support<br>
  Billing Inquiry<br>
  Ordering<br>
  Provisioning &amp; Maintenance<br>
  Domain Management<o:p></o:p></span></p>
  </td>
 </tr>
 <tr>
  <td valign=top style='border:inset #999999 .75pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'>
  <p class=MsoNormal style='line-height:14.0pt'><b><span style='font-size:8.0pt;
  font-family:Arial'>ISP</span></b><span style='font-size:8.0pt;font-family:
  Arial'><o:p></o:p></span></p>
  </td>
  <td valign=top style='border:inset #999999 .75pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'>
  <p class=MsoNormal style='line-height:14.0pt'><span style='font-size:8.0pt;
  font-family:Arial'>Technical Support<br>
  Billing Inquiry<br>
  Ordering<br>
  Provisioning<br>
  Sales &amp; &quot;Save Desk&quot;<o:p></o:p></span></p>
  </td>
 </tr>
 <tr>
  <td valign=top style='border:inset #999999 .75pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'>
  <p class=MsoNormal style='line-height:14.0pt'><b><span style='font-size:8.0pt;
  font-family:Arial'>SMS 800</span></b><span style='font-size:8.0pt;font-family:
  Arial'><o:p></o:p></span></p>
  </td>
  <td valign=top style='border:inset #999999 .75pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'>
  <p class=MsoNormal style='line-height:14.0pt'><span style='font-size:8.0pt;
  font-family:Arial'>Account Management<br>
  Batch Tape Administration<br>
  Establish and Change Resp Org<br>
  Manage NPA Splits<br>
  Status Reporting<o:p></o:p></span></p>
  </td>
 </tr>
 <tr>
  <td valign=top style='border:inset #999999 .75pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'>
  <p class=MsoNormal style='line-height:14.0pt'><b><span style='font-size:8.0pt;
  font-family:Arial'>Long Distance</span></b><span style='font-size:8.0pt;
  font-family:Arial'><o:p></o:p></span></p>
  </td>
  <td valign=top style='border:inset #999999 .75pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'>
  <p class=MsoNormal style='line-height:14.0pt'><span style='font-size:8.0pt;
  font-family:Arial'>Directory Assistance<br>
  Sales &amp; Third Party Verification<br>
  Operator Services<o:p></o:p></span></p>
  </td>
 </tr>
 <tr>
  <td valign=top style='border:inset #999999 .75pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'>
  <p class=MsoNormal style='line-height:14.0pt'><b><span style='font-size:8.0pt;
  font-family:Arial'>Wireless</span></b><span style='font-size:8.0pt;
  font-family:Arial'><o:p></o:p></span></p>
  </td>
  <td valign=top style='border:inset #999999 .75pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'>
  <p class=MsoNormal style='line-height:14.0pt'><span style='font-size:8.0pt;
  font-family:Arial'>Sales Lead Generation for Equipment<br>
  Technical Support for Network and Equipment<o:p></o:p></span></p>
  </td>
 </tr>
 <tr>
  <td valign=top style='border:inset #999999 .75pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'>
  <p class=MsoNormal style='line-height:14.0pt'><b><span style='font-size:8.0pt;
  font-family:Arial'>VPN</span></b><span style='font-size:8.0pt;font-family:
  Arial'><o:p></o:p></span></p>
  </td>
  <td valign=top style='border:inset #999999 .75pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'>
  <p class=MsoNormal style='line-height:14.0pt'><span style='font-size:8.0pt;
  font-family:Arial'>Technical Support<br>
  Tier 2 Network Engineering<o:p></o:p></span></p>
  </td>
 </tr>
</table>

<p style='line-height:14.0pt'><span style='font-size:8.0pt;font-family:Arial'>The
telecommunications sector faces a market that is demanding new service
offerings and a premium customer contact experience. Businesses want to
interact with their telecommunications partners in more meaningful ways. This
is a challenging combination of requirements when one of your goals is cost
containment. In order to meet this rapidly evolving, and increasingly demanding
marketplace, telecommunications providers have to change from a &quot;one size
fits all&quot; paradigm, to delivering highly customized services. Long-term
relationships, anchored by service and quality differentiators, need to be
fostered. The market requires that new technologies and services are deployed
quickly and that availability is ubiquitous. BPO FRONTLINE is working with the
largest telecommunications companies, supporting virtually every aspect of
customer-facing, provisioning, and back office processes.<o:p></o:p></span></p>

<p style='line-height:14.0pt'><b><span style='font-size:8.0pt;font-family:Arial'>Financial
Services</span></b><span style='font-size:8.0pt;font-family:Arial'><br>
The largest financial institutions are leveraging business process outsourcing
as a way to extract efficiencies out of disparate lines of business on recently
merged or acquired divisions. Mid-market banking and other financial
institutions also look to outsourcers such as BPO FRONTLINE, to help them make
the leap to more flexible and customer-centric service models. Everyone knows
the promise of CRM was the maximization of account revenue by better
understanding each customer and matching the best resources for each. The
problem is that the promise of profitability delivered by CRM cannot be
realized if the expenses tied to service delivery continue to escalate.
Furthermore, if the customer experience isn't improved, if loyalty is static or
declining, the considerable capital and variable costs associated with CRM are
wasted. <o:p></o:p></span></p>

<p style='line-height:14.0pt'><span style='font-size:8.0pt;font-family:Arial'>BPO
FRONTLINE is helping financial services companies get the most out of their
cross-line of business initiatives through our unique global outsourcing
solution - and doing this via low-cost and low risk methods. <o:p></o:p></span></p>

<p style='line-height:14.0pt'><b><span style='font-size:8.0pt;font-family:Arial'>Consumer
Goods &amp; Retail</span></b><span style='font-size:8.0pt;font-family:Arial'><o:p></o:p></span></p>

<p style='line-height:14.0pt'><span style='font-size:8.0pt;font-family:Arial'>As
consumer goods manufacturers take on the challenges and opportunities that the
global market place brings, the role that customer care plays in their ultimate
success and profitability becomes central. Further driving the need to the
highest quality global customer care, is the relentless pace at which new kinds
of consumer goods, especially consumer electronics and appliances, are brought
to market. The problem is that the global marketplace means that every consumer
goods manufacturer and reseller, already operating on thinning margins due to
fierce competition and competing sales channels) needs to focus on service
quality-- right at the moment when capital investment and variable costs have
to be contained. BPO FRONTLINE is helping the leading consumer goods and
retailers to meet these challenges head on while strengthening each company's
global offerings, as affordably as possible.<o:p></o:p></span></p>

<p><span style='font-size:8.0pt;font-family:Arial'>For more information, please
<a href="mailto:davids@bpofrontline.com"><span style='color:windowtext'>contact
us</span></a> or, if you're in the U.S., call 1-408-517-4213</span></p>

<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial Black";
color:black'>Thanks,<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial Black";
color:black'>&nbsp;<o:p></o:p></span></p>

<p class=MsoNormal style='mso-layout-grid-align:none'><b><i><span
style='font-size:11.0pt;font-family:Arial'>David &quot;Doc&quot; Stephens<o:p></o:p></span></i></b></p>

<p class=MsoNormal style='mso-layout-grid-align:none'><b><i><span
style='font-size:11.0pt;font-family:Arial'>Vice President Sales and Marketing<o:p></o:p></span></i></b></p>

<p class=MsoNormal style='mso-layout-grid-align:none'><b><i><span
style='font-size:11.0pt;font-family:Arial'>BPO FrontLine, Inc.<o:p></o:p></span></i></b></p>

<p class=MsoNormal style='mso-layout-grid-align:none'><b><i><span
style='font-size:11.0pt;font-family:Arial'>Cell 925-202-4778<o:p></o:p></span></i></b></p>

<p class=MsoNormal style='mso-layout-grid-align:none'><b><i><span
style='font-size:11.0pt;font-family:Arial'>Office 408-517-4213<o:p></o:p></span></i></b></p>

<p class=MsoNormal style='mso-layout-grid-align:none'><b><i><span
style='font-size:11.0pt;font-family:Arial'>Fax 408-446-0771<o:p></o:p></span></i></b></p>

<p class=MsoNormal style='mso-layout-grid-align:none'><b><i><span
style='font-size:11.0pt;font-family:Arial'>davids@bpofrontline.com<o:p></o:p></span></i></b></p>

<p align=center style='margin-top:4.5pt;margin-left:7.5pt;text-align:center'><span
style='font-family:Verdana'>&nbsp;<o:p></o:p></span></p>

<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;mso-bidi-font-size:6.0pt;font-family:Verdana;
color:black'>If this email reached you in error, please click here to <a
href="mailto:davids@bpofrontline.com?subject=%20Remove"><span style='color:
red'>remove</span></a>. If this link is not working, please reply to this email
with &quot;Remove&quot; in the subject line.<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;mso-bidi-font-size:12.0pt;
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