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From ds...@earthlink.net
Subject Outsourcing Trends in 2004
Date Tue, 09 Dec 2003 17:12:59 GMT
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<body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'>

<div class=Section1>

<p class=MsoTitle>BPO FrontLine</p>

<p class=MsoSubtitle>Business Process Outsourcing and Call Center Solutions
Specialist </p>

<p class=MsoNormal style='text-align:justify'><![if !supportEmptyParas]>&nbsp;<![endif]><o:p></o:p></p>

<p class=MsoNormal style='text-align:justify'><![if !supportEmptyParas]>&nbsp;<![endif]><o:p></o:p></p>

<p style='margin-top:.25in'><span style='font-size:24.0pt;font-family:"Arial Black"'>Reduce
costs by <span style='color:#D90005'>30%</span></span></p>

<p class=MsoNormal><span class=titletxt1><span style='font-size:10.0pt;
mso-bidi-font-size:9.0pt;font-family:Verdana'>OUTSOURCING<o:p></o:p></span></span></p>

<p class=MsoNormal><span class=titletxt1><span style='font-size:10.0pt;
mso-bidi-font-size:9.0pt;font-family:Verdana'><![if !supportEmptyParas]>&nbsp;<![endif]><o:p></o:p></span></span></p>

<p style='line-height:11.25pt'><b><span style='font-size:10.0pt;mso-bidi-font-size:
8.5pt;font-family:Verdana;color:black'>What is outsourcing? <o:p></o:p></span></b></p>

<p style='line-height:11.25pt'><b><span style='font-size:10.0pt;mso-bidi-font-size:
8.5pt;font-family:Verdana;color:black'>Outsourcing is a powerful business model
which<o:p></o:p></span></b></p>

<ul type=disc>
 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l5 level1 lfo1;tab-stops:list .5in'><b><span
     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Transfers
     the responsibility of one or more of the company's functions to an
     efficient and reliable source <o:p></o:p></span></b></li>
 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l5 level1 lfo1;tab-stops:list .5in'><b><span
     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Allows
     the company to focus on its core competency <o:p></o:p></span></b></li>
 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l5 level1 lfo1;tab-stops:list .5in'><b><span
     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Reduces
     capital investment <o:p></o:p></span></b></li>
 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l5 level1 lfo1;tab-stops:list .5in'><b><span
     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Reduces
     requirement of manpower <o:p></o:p></span></b></li>
 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l5 level1 lfo1;tab-stops:list .5in'><b><span
     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Helps
     in business expansion <o:p></o:p></span></b></li>
</ul>

<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:Verdana;
color:#666666'>For More Information about Outsourcing <a
href="mailto:davids@bpofrontline.com"><span style='mso-bidi-font-size:12.0pt'>mailto:davids@bpofrontline.com</span></a><o:p></o:p></span></b></p>

<p style='line-height:11.25pt'><b><span style='font-size:10.0pt;mso-bidi-font-size:
8.5pt;font-family:Verdana;color:black'>Why outsource?<o:p></o:p></span></b></p>

<p style='line-height:11.25pt'><b><span style='font-size:10.0pt;mso-bidi-font-size:
8.5pt;font-family:Verdana;color:black'>Key reasons why you should
outsource&nbsp;certain business processes:<o:p></o:p></span></b></p>

<ul type=disc>
 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l1 level1 lfo2;tab-stops:list .5in'><b><span
     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Focus
     on core competency <o:p></o:p></span></b></li>
 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l1 level1 lfo2;tab-stops:list .5in'><b><span
     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Facilitate
     seamless support of multiple programs and growing requirements in a
     scalable and modular environment <o:p></o:p></span></b></li>
 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l1 level1 lfo2;tab-stops:list .5in'><b><span
     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Increase
     cost effectiveness and efficiency (better value for money) <o:p></o:p></span></b></li>
 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
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     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Ensure
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 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l1 level1 lfo2;tab-stops:list .5in'><b><span
     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Increase
     savings and shareholder value <o:p></o:p></span></b></li>
 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l1 level1 lfo2;tab-stops:list .5in'><b><span
     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Minimize
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 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l1 level1 lfo2;tab-stops:list .5in'><b><span
     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Help
     establish a strong brand equity <o:p></o:p></span></b></li>
</ul>

<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:Verdana;
color:#666666'>For More Information about Outsourcing <a
href="mailto:davids@bpofrontline.com"><span style='font-size:12.0pt;font-family:
"Times New Roman";font-weight:normal'>mailto:davids@bpofrontline.com</span></a><o:p></o:p></span></b></p>

<p style='line-height:11.25pt'><b><span style='font-size:10.0pt;mso-bidi-font-size:
8.5pt;font-family:Verdana;color:black'>What to outsource? <o:p></o:p></span></b></p>

<p style='line-height:11.25pt'><b><span style='font-size:10.0pt;mso-bidi-font-size:
8.5pt;font-family:Verdana;color:black'>Back Office Operations<o:p></o:p></span></b></p>

<ul type=disc>
 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l2 level1 lfo3;tab-stops:list .5in'><b><span
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 <ul type=square>
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  <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
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  <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
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  <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
      auto;line-height:11.25pt;mso-list:l2 level2 lfo3;tab-stops:list 1.0in'><b><span
      style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Claims
      processing <o:p></o:p></span></b></li>
  <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
      auto;line-height:11.25pt;mso-list:l2 level2 lfo3;tab-stops:list 1.0in'><b><span
      style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Annuities
      processing <o:p></o:p></span></b></li>
  <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
      auto;line-height:11.25pt;mso-list:l2 level2 lfo3;tab-stops:list 1.0in'><b><span
      style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Benefit
      administration <o:p></o:p></span></b></li>
 </ul>
</ul>

<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:Verdana;
color:#666666'>For More Information about Outsourcing <a
href="mailto:davids@bpofrontline.com"><span style='font-size:12.0pt;font-family:
"Times New Roman";font-weight:normal'>mailto:davids@bpofrontline.com</span></a><o:p></o:p></span></b></p>

<p style='line-height:13.5pt'><strong><span style='color:black'><![if
!supportEmptyParas]>&nbsp;<![endif]><o:p></o:p></span></strong></p>

<p style='line-height:11.25pt'><b><span style='font-size:10.0pt;mso-bidi-font-size:
8.5pt;font-family:Verdana;color:black'>Customer Support:<o:p></o:p></span></b></p>

<ul type=disc>
 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l0 level1 lfo4;tab-stops:list .5in'><b><span
     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>E-mail
     management <o:p></o:p></span></b></li>
 <ul type=square>
  <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
      auto;line-height:11.25pt;mso-list:l0 level2 lfo4;tab-stops:list 1.0in'><b><span
      style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>General
      customer service inquiries and resolution <o:p></o:p></span></b></li>
  <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
      auto;line-height:11.25pt;mso-list:l0 level2 lfo4;tab-stops:list 1.0in'><b><span
      style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Website
      support <o:p></o:p></span></b></li>
  <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
      auto;line-height:11.25pt;mso-list:l0 level2 lfo4;tab-stops:list 1.0in'><b><span
      style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Technical
      helpdesk <o:p></o:p></span></b></li>
 </ul>
 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l0 level1 lfo4;tab-stops:list .5in'><b><span
     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Voice
     support <o:p></o:p></span></b></li>
 <ul type=square>
  <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
      auto;line-height:11.25pt;mso-list:l0 level2 lfo4;tab-stops:list 1.0in'><b><span
      style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Hardware
      and Software Technical Support <o:p></o:p></span></b></li>
  <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
      auto;line-height:11.25pt;mso-list:l0 level2 lfo4;tab-stops:list 1.0in'><b><span
      style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Billing
      and collections <o:p></o:p></span></b></li>
  <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
      auto;line-height:11.25pt;mso-list:l0 level2 lfo4;tab-stops:list 1.0in'><b><span
      style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Technical
      helpdesk <o:p></o:p></span></b></li>
  <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
      auto;line-height:11.25pt;mso-list:l0 level2 lfo4;tab-stops:list 1.0in'><b><span
      style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>General
      customer service inquiries and resolution <o:p></o:p></span></b></li>
  <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
      auto;line-height:11.25pt;mso-list:l0 level2 lfo4;tab-stops:list 1.0in'><b><span
      style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Service
      orders <o:p></o:p></span></b></li>
  <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
      auto;line-height:11.25pt;mso-list:l0 level2 lfo4;tab-stops:list 1.0in'><b><span
      style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Surveys
      <o:p></o:p></span></b></li>
  <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
      auto;line-height:11.25pt;mso-list:l0 level2 lfo4;tab-stops:list 1.0in'><b><span
      style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Telesales
      <o:p></o:p></span></b></li>
 </ul>
</ul>

<p style='line-height:11.25pt'><span class=paratitle1><b><span
style='font-size:10.0pt;mso-bidi-font-size:10.5pt;font-family:Verdana'>The BPO
FrontLine Advantage</span></b></span><b><span style='font-size:10.0pt;
mso-bidi-font-size:8.5pt;font-family:Verdana;color:black'><o:p></o:p></span></b></p>

<ul type=disc>
 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l4 level1 lfo5;tab-stops:list .5in'><b><span
     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>100%
     client retention <o:p></o:p></span></b></li>
 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l4 level1 lfo5;tab-stops:list .5in'><b><span
     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Financial
     and organizational stability <o:p></o:p></span></b></li>
 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l4 level1 lfo5;tab-stops:list .5in'><b><span
     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>US
     experienced management team <o:p></o:p></span></b></li>
 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l4 level1 lfo5;tab-stops:list .5in'><b><span
     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Robust
     infrastructure <o:p></o:p></span></b></li>
 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l4 level1 lfo5;tab-stops:list .5in'><b><span
     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Scalability
     of resources <o:p></o:p></span></b></li>
 <li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
     auto;line-height:11.25pt;mso-list:l4 level1 lfo5;tab-stops:list .5in'><b><span
     style='font-size:10.0pt;mso-bidi-font-size:8.5pt;font-family:Verdana'>Exceeded
     all service level agreements <o:p></o:p></span></b></li>
</ul>

<p style='line-height:11.25pt'><b><span style='font-size:10.0pt;mso-bidi-font-size:
8.5pt;font-family:Verdana;color:black'>Our extensive training programs address
key requirements and enable our team to exceed customer expectations. Our
onsite US trainer provides an in-depth understanding of the US markets and
products, along with a thorough 'Americanization' training which includes
understanding American culture, history, geography, common American phrases and
business writing. <o:p></o:p></span></b></p>

<p style='line-height:11.25pt'><b><span style='font-size:10.0pt;mso-bidi-font-size:
8.5pt;font-family:Verdana;color:black'>Evaluation is done internally and by the
client on qualitative and quantitative performance. Our in-house quality team
tracks all client SLAs, performs quality checks for every type of transaction,
conducts regular QA workshops, prepares job aids and calibrates all processes with
the client on a weekly basis.<o:p></o:p></span></b></p>

<p class=MsoNormal><b><span style='font-size:10.0pt;mso-bidi-font-size:8.5pt;
font-family:Verdana;color:black'>We have exceeded all SLA requirements to date.
To sustain this competitive advantage, we have developed <a
href="http://www.bpofrontline.com/"><span style='color:#727272'>innovative
tools</span></a> that enable us to leverage our expertise across projects. These
tools also allow us to deliver our services efficiently.<o:p></o:p></span></b></p>

<p class=MsoNormal><b><span style='font-size:10.0pt;mso-bidi-font-size:8.5pt;
font-family:Verdana;color:black'><![if !supportEmptyParas]>&nbsp;<![endif]><o:p></o:p></span></b></p>

<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:Verdana;
color:#666666'>For More Information about Outsourcing <a
href="mailto:davids@bpofrontline.com"><span style='font-size:12.0pt;font-family:
"Times New Roman";font-weight:normal'>mailto:davids@bpofrontline.com</span></a><o:p></o:p></span></b></p>

<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial Black";
color:black'><![if !supportEmptyParas]>&nbsp;<![endif]><o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial Black";
color:black'>Thanks,<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Arial Black";
color:black'><![if !supportEmptyParas]>&nbsp;<![endif]><o:p></o:p></span></p>

<p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><b><i><span
style='font-size:11.0pt;font-family:Arial'>David &quot;Doc&quot; Stephens<o:p></o:p></span></i></b></p>

<p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><b><i><span
style='font-size:11.0pt;font-family:Arial'>Vice President Sales and Marketing<o:p></o:p></span></i></b></p>

<p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><b><i><span
style='font-size:11.0pt;font-family:Arial'>BPO FrontLine, Inc.<o:p></o:p></span></i></b></p>

<p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><b><i><span
style='font-size:11.0pt;font-family:Arial'>Cell 925-202-4778<o:p></o:p></span></i></b></p>

<p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><b><i><span
style='font-size:11.0pt;font-family:Arial'>Office 408-517-4213<o:p></o:p></span></i></b></p>

<p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><b><i><span
style='font-size:11.0pt;font-family:Arial'>Fax 408-446-0771<o:p></o:p></span></i></b></p>

<p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><b><i><span
style='font-size:11.0pt;font-family:Arial'>davids@bpofrontline.com<o:p></o:p></span></i></b></p>

<p align=center style='margin-top:4.5pt;margin-left:7.5pt;text-align:center'><span
style='font-family:Verdana'><![if !supportEmptyParas]>&nbsp;<![endif]><o:p></o:p></span></p>

<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;mso-bidi-font-size:6.0pt;font-family:Verdana;
color:black'>If this email reached you in error, please click here to <a
href="mailto:davids@bpofrontline.com?subject=%20Remove"><span style='color:
red'>remove</span></a>. If this link is not working, please reply to this email
with &quot;Remove&quot; in the subject line.<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;mso-bidi-font-size:12.0pt;
font-family:Verdana'><![if !supportEmptyParas]>&nbsp;<![endif]><o:p></o:p></span></p>

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