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From conflue...@apache.org
Subject [CONF] Apache CXF > Support
Date Thu, 03 Feb 2011 01:26:00 GMT
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    <h2><a href="https://cwiki.apache.org/confluence/display/CXF/Support">Support</a></h2>
    <h4>Page <b>edited</b> by             <a href="https://cwiki.apache.org/confluence/display/~dkulp">Daniel
Kulp</a>
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        <br/>
                         <h4>Changes (2)</h4>
                                 
    
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            <tr><td class="diff-snipped" >...<br></td></tr>
            <tr><td class="diff-unchanged" >h2. Commercial Support  <br>
<br></td></tr>
            <tr><td class="diff-deleted-lines" style="color:#999;background-color:#fdd;text-decoration:line-through;">[FuseSource|http://fusesource.com/]
offers [enterprise subscriptions|http://fusesource.com/enterprise-support/support-offerings/]
that include Enterprise Developer and Production Support on [ActiveMQ|http://fusesource.com/products/enterprise-activemq/],
[Camel|http://fusesource.com/products/enterprise-camel/], [CXF|http://fusesource.com/products/enterprise-cxf/]
and [ServiceMix|http://fusesource.com/products/enterprise-servicemix4/] - including [Training|http://fusesource.com/enterprise-support/training/],
[Consulting &amp; Mentoring|http://fusesource.com/enterprise-support/consulting/]. They
also employ [most of the core committers on the projects|http://fusesource.com/community/apache-committers-and-fuse/]
to ensure you get the best possible answers to all your support needs and your bugs fixed
fast. <br> <br>[MuleSoft|http://mulesoft.com] provides support for Apache CXF
as a part of its [Mule|http://www.mulesoft.org/] enterprise subscription offering. Mule is
a popular open source ESB and integration platform, with support for SOAP web services, as
well as REST, JMS, File and over 100+ additional transports. <br> <br>[Sosnoski
Software Associates Ltd|http://www.sosnoski.com] provides training and support for CXF, along
with training and support for web services security and SOA based on CXF. <br> <br>[Talend|http://talend.com]
provides enterprise level services and support for Apache CXF and their [Talend Service Factory|http://www.talend.com/products-application-integration/talend-service-factory-community-edition.php]
product which is a repackaging of CXF including a full, pre-configured OSGi runtime container.
 Talend also has a [package|http://www.talend.com/resources/documentation.php#SF] of examples
that demonstrate many of CXF&#39;s advanced features including JAX-RS use cases, OSGi
deployments, Security, etc...   Talend also employs the leading CXF committers that are experts
in all areas of CXF including JAX-RS, JAX-WS, WS-Security, etc... to make sure any bugs and
issues can be resolved quickly and accurately. <br> <br> <br>If you are
a company offering services around Apache CXF feel free to add your information to the list
by contacting an Apache CXF contributor or committer.  Or better yet, become a contributor
and do it yourself. <br></td></tr>
            <tr><td class="diff-added-lines" style="background-color: #dfd;">There
are several companies that support CXF directly or provide products and services based on
CXF.   See the [Commercial CXF Offerings] page for more information about those offerings.
<br></td></tr>
    
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    </div>                            <h4>Full Content</h4>
                    <div class="notificationGreySide">
        <h1><a name="Support-Support"></a>Support </h1>

<p>There are two types of help available for Apache CXF: </p>

<ul>
	<li><a href="#Support-cxfsupport">Support from the Apache CXF open source project</a></li>
	<li><a href="#Support-commercialsupport">Commercial Support</a></li>
</ul>


<p><a name="Support-cxfsupport"></a></p>
<h2><a name="Support-SupportFromtheApacheCXFOpenSourceProject"></a>Support
From the Apache CXF Open Source Project </h2>

<p>If you are experiencing problems using CXF please report your problem via the <a
href="http://issues.apache.org/jira/browse/CXF" class="external-link" rel="nofollow">Issue
Tracker</a>. You may also find it useful to discuss your issues with the community on
the <a href="/confluence/display/CXF/Mailing+Lists" title="Mailing Lists">Mailing Lists</a>.
Below are some resources to check before asking for help: </p>

<ul>
	<li><a href="http://issues.apache.org/jira/browse/CXF" class="external-link" rel="nofollow">Issue
Tracker</a></li>
	<li><a href="/confluence/display/CXF/Mailing+Lists" title="Mailing Lists">Mailing
Lists</a></li>
	<li><a href="/confluence/display/CXF/FAQ" title="FAQ">FAQ</a></li>
</ul>


<p>Before asking for help with your issue, it's a very good idea to search for your
issue in the mailing list archives and the FAQ. The majority of issues can be solved in this
manner without having to send an email to the mailing list. If you don't find an answer, use
the guidelines below when writing the e-mail.</p>

<h3><a name="Support-Howtogethelp"></a>How to get help</h3>

<p>Whenever you are reporting a problem, please be sure to include as much information
as possible; the more we know, the better the chance of a quicker resolution.</p>

<ul>
	<li>which version of the software</li>
	<li>what platform and JDK</li>
	<li>any particular container being used - if so what version</li>
	<li>stack traces generally really help! If in doubt include the whole thing; often
exceptions get wrapped in other exceptions and the exception right near the bottom explains
the actual error, not the first few lines at the top. Its very easy for us to skim-read past
unnecessary parts of a stack trace.</li>
	<li>log output can be useful too; sometimes <a href="http://cxf.apache.org/docs/debugging-and-logging.html#DebuggingandLogging-UsingLog4jInsteadofjava.util.logging"
class="external-link" rel="nofollow">enabling DEBUG logging</a> can help</li>
	<li>your code &amp; configuration files are often useful</li>
</ul>


<h3><a name="Support-Howtogethelpfaster"></a>How to get help faster</h3>

<p>We can help you much quicker if you try the following</p>

<ul>
	<li>provide us with a JUnit test case that demonstrates your issue. e.g. if you think
you've found a bug, can you create a test case to demonstrate the bug?</li>
	<li><a href="/confluence/pages/createpage.action?spaceKey=CXF&amp;title=Contributing&amp;linkCreation=true&amp;fromPageId=21792283"
class="createlink">submit a patch</a> fixing the bug! (We also buy you beer when
we meet you if you submit bug fixes <img class="emoticon" src="/confluence/images/icons/emoticons/smile.gif"
height="20" width="20" align="absmiddle" alt="" border="0"/></li>
	<li>for memory leaks or performance related issues, if you can run a profiler on your
test case and attach the output as a file (or zipped file if its huge) to the JIRA we can
normally fix things much faster. e.g. run JProfiler or YourKit on your code and send us the
output. To find memory leaks its quicker to resolve if you can tell us what classes are taking
up all of the RAM; we can normally figure out whats wrong from that.</li>
</ul>


<p><a name="Support-commercialsupport"></a></p>
<h2><a name="Support-CommercialSupport"></a>Commercial Support </h2>

<p>There are several companies that support CXF directly or provide products and services
based on CXF.   See the <a href="/confluence/display/CXF/Commercial+CXF+Offerings" title="Commercial
CXF Offerings">Commercial CXF Offerings</a> page for more information about those
offerings.</p>
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