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From Michelle Phung <michelleph...@gmail.com>
Subject Re: Should we provide better/easier ways to unsubscribe?
Date Fri, 20 Jan 2017 18:56:27 GMT
hey,

i think Joels idea is a good one. what i think was meant was instead of current text, send
an html email with buttons that would make it clearer. its still being accepted/unaccepted
from inside their email mailbox.  i can ping in the infra channel to see if theres any interest
or maybe they have something in works? this still might be un-possible just because i think
there is some security feature that only allows plain-text for emailing. but reworking all
apache subscription emails... what a cool project if we got the green light!

in the mean time, maybe we can make a tutorial or web page to walk people thru subscription/unsubscription
on the couch site? 

- Michelle

> On Jan 20, 2017, at 1:07 PM, Andy Wenk <andywenk@apache.org> wrote:
> 
> Hey Joel,
> 
> I fear that we will not have a chance to add any info to the emails we send over the
mailinglists. As Garren said, the INFRA Team of the ASF is managing all the mailinglists and
it would be a huge thing to ask all projects weather or not it is ok to add or change the
email contents. 
> 
> On the other hand let me ask a question: why is it too difficult to send an email to
unsubscribe-[MAILING_LIST]@project.apache.org? Every newsletter system and mailinglist is
working in this way. One point to remember is the fact, that these systems need to handle
the subscribers privacy carefully. As most likely the subscriber is owning the mailbox from
his email address, it is a good security practice to only accept a subscribe or unsubscribe
email from his email address - let’s say mailbox. And yes I know that this is easily hackable.
Let’s not discuss this. So I think the practice here is recommended.
> 
> The cases where people have problems with unsubscribing is really rare compared to the
cases where it works (my guess is 1 problem out of 500 success).
> 
> So my suggestion is simply to leave it like it is.
> 
> All the best
> 
> Andy 
> 
> --
> Andy Wenk
> RockIt!
> 
> Hamburg / Germany
> 
> 
>> On 20 Jan 2017, at 17:42, Garren Smith <garren@apache.org> wrote:
>> 
>> Hi Joel,
>> 
>> The mailing lists are all managed through the Apache foundation -
>> http://apache.org/foundation/mailinglists.html.
>> I'm not sure if we can add a footer. But it would be great if you could
>> investigate further and see if we could create a web form, footer and
>> anything else that would make it easier for people to to subscribe and
>> unsubscribe.
>> 
>> Cheers
>> Garren
>> 
>> On Thu, Jan 19, 2017 at 10:20 PM, Joel Wallis Jucá <joelwallis@gmail.com>
>> wrote:
>> 
>>> Hey CouchDB folks.
>>> 
>>> We have recently seen cases such as this one of Diana Ying, with people
>>> trying to unsubscribe but having no idea how. I think it's time to put a
>>> little effort to solve it.
>>> 
>>> The problem is that it might use a mailing system that handles
>>> unsubscribing through special email addresses. For this example, the `user`
>>> mailing list can have an user unsubscribed by receiving a message at
>>> `user-unsubscribe` email address, which sends a confirmation link that, if
>>> clicked, completes the unsubscribing process. Although it might be a known
>>> process for old school developers/community members, it might look
>>> confusing and/or complex to others, so we must simplify it.
>>> 
>>> My suggestion is to add a short note as footer to every message sent by
>>> that mailing software. Something like *"You are receiving this email
>>> because (...). To unsubscribe, send an email to
>>> **user-unsubscribe@couchdb.apache.org
>>> <user-unsubscribe@couchdb.apache.org>** and the system will sent you a
>>> confirmation link. Click on it and you'll be unsubscribed."*, or something
>>> like that.
>>> 
>>> We could even develop an HTML unsubscription form to have people following
>>> the more common flow of clicking on a unsubscribe button/link and complete
>>> the process through a web page.
>>> 
>>> Does it make sense for you? Any thoughts?
>>> 
>>> *QQ: which software does the CouchDB team use to host the mailing list?*
>>> 
>>> --
>>> Joel Wallis Jucá
>>> joelwallis.com
>>> 
> 

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