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Date: Fri, 11 Apr 2014 13:26:57 -0600
Message-ID: 
 <CAMSbhBg+3LMW84R5ri7dj5-2VBpzdeB0NA3FrnYSBe21YCXPvg@mail.gmail.com>
Subject: Re: support on phonegap/cordova? ---- Request for Cordova User Group
 Mailing List
From: Steven Gill <stevengill97@gmail.com>
To: dev@cordova.apache.org
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>From my experience of helping out on the PG google group, many people ask
very simple questions and don't bother searching.

My worries about having a users group:
* searchability of answers. We would have to point people towards markmail
to search (or Google)
* lack of responding from committers. If we end up not being responsive,
doesn't look good for Cordova.
* flood of simple basic questions over and over

With stack overflow, we can point users to a well established community for
answering questions. Our community seems to enjoy gathering SO points and
building rep. We take advantage of the search and ranking ability on SO.
The cordova/phonegap tags are also very highly used and answered already.

I agree with Michal that we should direct people to SO from our site.

We also offer support on #cordova on freenode (even though this was
intended to be more of a dev channel)

My own  personal thoughts about the PG Google group have been that we
should migrate users to SO. Unfortunately, it is never easy forcing a well
established community to change.
+1 to stackoverflow.


On Fri, Apr 11, 2014 at 8:43 AM, Steven Gill <stevengill97@gmail.com> wrote:

> +1 to Michal.
>
> I would prefer stack overflow over more email.
> On Apr 11, 2014 7:58 AM, "Michal Mocny" <mmocny@chromium.org> wrote:
>
> > Not sure I would use the argument "make users less aware of phonegap" as
> a
> > reason for this ;) but I agree that its a bit confusing for existing
> users
> > of cordova core to be directed to phonegap support (see timely reply to
> the
> > original thread from another user).
> >
> > I much prefer directing user questions to stack overflow, though, where
> > there is much better support for handling duplicate questions,
> prioritizing
> > useful answers, and you generally get much more community contributions
> for
> > answering questions, so I'd really prefer we advertise that avenue for
> > support on our website first and foremost.
> >
> > For user questions that do need to go to a mailing list (is there ever a
> > case?), I guess I don't mind which list it goes to (dev@ or users@).  I
> > just mind the inevitably frequent repetitive low quality questions by
> users
> > who just didn't do their research.  Stack overflow solves that problem
> much
> > better.
> >
> > My 2cents.
> >
> > -Michal
> >
> >
> > On Fri, Apr 11, 2014 at 10:23 AM, Bryan Higgins <bryan@bryanhiggins.net
> > >wrote:
> >
> > > +1
> > >
> > >
> > > On Fri, Apr 11, 2014 at 9:56 AM, Lisa Seacat DeLuca <
> ldeluca@us.ibm.com
> > > >wrote:
> > >
> > > > After attending ApacheCon it was clear that most projects have a
user
> > > > group mailing list to handle questions like this rather than
> forwarding
> > > > people to a product specific distribution.  I know there is a big
> > > community
> > > > around PhoneGap and the Google Group has a lot of great existing
> > content
> > > > but we should create a user group for Cordova to make developers
more
> > > aware
> > > > that we exist.  Right now if you ask a developer if they know what
> > > Cordova
> > > > is they stare at your blankly... but if you ask then what Phonegap
is
> > > they
> > > > are more likely to know.  This would be a small change that could go
> a
> > > long
> > > > way to helping to disrupt that way of thinking.  thoughts? +1's?
> > > >
> > > >
> > > > Lisa
> > > >
> > > > Lisa Seacat DeLuca
> > > > Mobile Engineer | t: +415.787.4589 | *ldeluca@apache.org*<
> > > ldeluca@apache.org>| |
> > > > *ldeluca@us.ibm.com* <ldeluca@us.ibm.com> | *lisaseacat.com*<
> > > http://www.lisaseacat.com/>| [image:
> > > > follow @LisaSeacat on twitter] <http://www.twitter.com/LisaSeacat>|
> > > [image:
> > > > follow Lisa Seacat DeLuca on linkedin]<
> > > http://www.linkedin.com/in/lisaseacat>
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > From:        Andrew Grieve <agrieve@chromium.org>
> > > > To:        dev <dev@cordova.apache.org>
> > > > Date:        04/09/2014 06:16 PM
> > > > Subject:        Re: support on phonegap/cordova?
> > > > Sent by:        agrieve@google.com
> > > > ------------------------------
> > > >
> > > >
> > > >
> > > > StackOverflow works really well as well. If it's a possible but in
> the
> > > > framework or an Apache plugin though, this is the list :)
> > > >
> > > >
> > > > On Wed, Apr 9, 2014 at 6:21 AM, Ray Camden <raycamde@adobe.com>
> wrote:
> > > >
> > > > > I'd use the Google Group:
> > > > https://groups.google.com/forum/#!forum/phonegap
> > > > > ________________________________________
> > > > > From: smo <s.lagui@gmail.com>
> > > > > Sent: Wednesday, April 09, 2014 2:35 AM
> > > > > To: dev@cordova.apache.org
> > > > > Subject: support on phonegap/cordova?
> > > > >
> > > > > hi
> > > > >
> > > > > where must i post to get support on phonegap/cordova ios ?
> > > > >
> > > > > thanks
> > > > >
> > > > >
> > > >
> > > >
> > >
> >
>

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