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From Mike Billau <mike.bil...@gmail.com>
Subject Re: support on phonegap/cordova?
Date Tue, 15 Apr 2014 12:06:37 GMT
I think that between a users@ mailing list, a google group, an IRC room,
and StackOverflow, the best medium we can use to support our users is
StackOverflow. Joe makes great points about the benefits that StackOverflow
gives us that I don't see the other mediums providing. Sure the GG may be
searchable but not nearly as well as SO. Also, there are already a lot of
Cordova users helping each other out on SO (only 4 of the top 20
"answerers" are on this list [1]) SO also will automatically switch
"phonegap" to "cordova" tag but still allow things like "phonegap-build" or
"phonegap-enterprise" or whatever - nothing against phonegap, this just
seems to be more inline with the "Apache Way" and would help Adobe support
find relevant issues to them while letting the the overall community work
on the more general support questions.

If we have to have a users@, so be it, but we should make it a point to
answer all questions there with a link to the relevant Stack Overflow
answer. I think we should also be doing this on the google group too, but
I'll be the first to admit that I haven't been.

Finally I know there is a lot of push back about "getting rid of /
encouraging less use of" the google group because a lot of people use it
and apparently get a lot of their issues fixed, however it seems like
either the majority of the questions never get answered, or they get
answered by a few users. We should maybe reach out to these power users and
explain to them the motivation behind trying to move all support off the GG
and into SO and encourage them to help with this transition.

[1] http://stackoverflow.com/tags/cordova/topusers


On Mon, Apr 14, 2014 at 5:03 PM, Joe Bowser <bowserj@gmail.com> wrote:

> The reasons I prefer stack overflow to users lists are as follows:
>
> 1. Most of our users aren't skilled enough to get on or off of a users list
> 2. Stack Overflow's structure keeps things more professional than the
> mailing list.  Personal attacks get downvoted on SO
> 3. Stack Overflow has better searchibility than a users list.
>
> If we have to have one because of the much loathed "Apache Way", so be
> it, but I don't see it being nearly as helpful as SO.
>
> On Mon, Apr 14, 2014 at 1:15 PM, Andrew Grieve <agrieve@chromium.org>
> wrote:
> > Most Apache projects have a users@ list for this purpose. Although SO
> often
> > yields better answers, I don't think it would hurt to have a users@list.
> >
> >
> > On Fri, Apr 11, 2014 at 9:09 AM, Joe Bowser <bowserj@gmail.com> wrote:
> >
> >> This is a dev list, not a support list. I would recommend StackOverflow.
> >>  On Apr 9, 2014 3:16 PM, "Andrew Grieve" <agrieve@chromium.org> wrote:
> >>
> >> > StackOverflow works really well as well. If it's a possible but in the
> >> > framework or an Apache plugin though, this is the list :)
> >> >
> >> >
> >> > On Wed, Apr 9, 2014 at 6:21 AM, Ray Camden <raycamde@adobe.com>
> wrote:
> >> >
> >> > > I'd use the Google Group:
> >> > https://groups.google.com/forum/#!forum/phonegap
> >> > > ________________________________________
> >> > > From: smo <s.lagui@gmail.com>
> >> > > Sent: Wednesday, April 09, 2014 2:35 AM
> >> > > To: dev@cordova.apache.org
> >> > > Subject: support on phonegap/cordova?
> >> > >
> >> > > hi
> >> > >
> >> > > where must i post to get support on phonegap/cordova ios ?
> >> > >
> >> > > thanks
> >> > >
> >> > >
> >> >
> >>
>

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