From dev-return-9731-archive-asf-public=cust-asf.ponee.io@community.apache.org Mon Mar 19 20:45:45 2018 Return-Path: X-Original-To: archive-asf-public@cust-asf.ponee.io Delivered-To: archive-asf-public@cust-asf.ponee.io Received: from mail.apache.org (hermes.apache.org [140.211.11.3]) by mx-eu-01.ponee.io (Postfix) with SMTP id B8748180647 for ; Mon, 19 Mar 2018 20:45:44 +0100 (CET) Received: (qmail 76391 invoked by uid 500); 19 Mar 2018 19:45:38 -0000 Mailing-List: contact dev-help@community.apache.org; run by ezmlm Precedence: bulk List-Help: List-Unsubscribe: List-Post: List-Id: Reply-To: dev@community.apache.org Delivered-To: mailing list dev@community.apache.org Received: (qmail 76379 invoked by uid 99); 19 Mar 2018 19:45:38 -0000 Received: from mail-relay.apache.org (HELO mailrelay1-lw-us.apache.org) (207.244.88.152) by apache.org (qpsmtpd/0.29) with ESMTP; Mon, 19 Mar 2018 19:45:38 +0000 Received: from mail-qt0-f169.google.com (mail-qt0-f169.google.com [209.85.216.169]) by mailrelay1-lw-us.apache.org (ASF Mail Server at mailrelay1-lw-us.apache.org) with ESMTPSA id 90115B9A for ; Mon, 19 Mar 2018 19:45:37 +0000 (UTC) Received: by mail-qt0-f169.google.com with SMTP id f8so4602453qtg.12 for ; Mon, 19 Mar 2018 12:45:37 -0700 (PDT) X-Gm-Message-State: AElRT7Eo8UF32fio4Iuo/SbPGuFj4JKtaQQJBV70knY+AzREury5G3oT cP9iaWaCyQB1T6y2os1pywRHvsid5tqY5wIoyCJ0cLkP X-Google-Smtp-Source: AG47ELtCVslSe1/ekd/Kuu6EBYnIpcKtPMDTy30/+8hqdFgH/THFcTuxEVFxwCudwlyTIBTDq0JJZNdhy6RZ+Kntr4c= X-Received: by 10.200.5.149 with SMTP id a21mr19181043qth.63.1521488737115; Mon, 19 Mar 2018 12:45:37 -0700 (PDT) MIME-Version: 1.0 References: <6A8F9681-8B23-4694-A94B-A35736AC66BB@riggs.me> In-Reply-To: From: "Kevin A. McGrail" Date: Mon, 19 Mar 2018 19:45:26 +0000 X-Gmail-Original-Message-ID: Message-ID: Subject: Re: Help Wanted with Help Wanted To: dev@community.apache.org Cc: Jim Riggs , labs@labs.apache.org Content-Type: multipart/alternative; boundary="089e08e53c05b4c8090567c933c0" --089e08e53c05b4c8090567c933c0 Content-Type: text/plain; charset="UTF-8" Rich great issue to surface. It's a big turnoff if volunteers are saying I want to help and they are not getting direction or input. Even a talk about JFDI is help. They need to know not to wait for 'authoritative' responses. On Mon, Mar 19, 2018, 15:39 Rich Bowen wrote: > > > On 03/19/2018 02:37 PM, Jim Riggs wrote: > >> On 19 Mar 2018, at 09:08, Rich Bowen wrote: > >> > >> We have this awesome Help Wanted system, but something's not connecting > the dots. We get a few of these "I want to help" messages every month, but > I have never once (that I remember) see any followup from the volunteer who > has said that they want to help. > >> > >> The Help Wanted system, which was written over a few days by Daniel, is > great, but it's incomplete. We need to adopt it and add the features that > are missing. Is this possibly something that we want to move to Labs for > enhancement? (Danny has been itching for some activity in Labs!) > >> > >> In particular, I'd like to see some of the following features: > >> > >> * When someone indicates interest, this information is added to the > Help Wanted item, and we have some way to follow up with them in a week, 2 > weeks, a month, and so on. Perhaps some automated reminders? > >> > >> * The ability to edit items > >> > >> * The ability to add notes, status updates, and so on, to an item ... > or should we just connect an item with an actual ticket? Dunno. > >> > >> * General usability and navigational enhancements. I frequently get > "stuck in a corner" and have to start from the front page again. > > > > > > Based on these requirements, does it make more sense to just have Help > Wanted be a JIRA project? It may not be the most engaging interface to get > started, but maybe some type of skin or proxy could be put in front of it > as a splash/landing/search entry point? Once you're into a JIRA issue > itself, though, it could check off all four of your feature requests above. > Maybe this is just an instance where we don't need to reinvent the wheel? > > Maaaaaybe? > > See the bottom of http://community.apache.org - that widget there is > pulled out of Help Wanted. Is this something that we can do with Jira? > > I'm not terribly concerned with the "create an issue" side being > engaging. We can figure that out. > > I am, however, very concerned with the "see what's available" side being > engaging, since we are trying to engage new volunteers, on potentially > non-technical tasks. Indeed, almost *all* of the tasks that I care about > are non-technical tasks, and so our target audience is likely unfamiliar > with Jira and not keen on learning it. > > If this kind of widget is doable with Jira, that would indeed save us > time and yet more volunteer resources. > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: dev-unsubscribe@community.apache.org > For additional commands, e-mail: dev-help@community.apache.org > > --089e08e53c05b4c8090567c933c0--