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Subject: Re: [Boku Customer Support] - 20769217 - My VIP application
References: 
 <JDW3XDZRX1_561528f51f6e0_22da3fb679ccd32c13986ab_sprut@zendesk.com>
From: marmar bossoni <m.bossoni@icloud.com>
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 <JDW3XDZRX1_561528f51f6e0_22da3fb679ccd32c13986ab_sprut@zendesk.com>
Message-id: <9F510E9A-7751-4B16-9A34-82BEA45D020A@icloud.com>
Date: Wed, 07 Oct 2015 18:00:01 +0330
To: dev@community.apache.org
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I received your email .thanks

Sent from my iPhone

> On Oct 7, 2015, at 5:45 PM, Boku Customer Support <support@boku.zendesk.co=
m> wrote:
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> # Please type your reply above this line #
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> We have provided a solution for your issue. Please take a moment to review=
 your ticket and feel free to reply to reopen it if you have further questio=
ns: http://boku.zendesk.com/requests/20769217
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> ----------------------------------------------
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> Magdalena, Oct 7, 03:15
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> Hello Elena,
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> Thank you for your email.
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> Please bear in mind that our company is called Boku (http://www.boku.com) a=
nd we are a mobile billing system. We cooperate with different game and serv=
ice providers in cases when a user makes mobile payments but we do not devel=
op or distribute any applications. If you believe that you were charged for a=
 purchase made through our billing system, please share with us you mobile n=
umber and country prefix, so we can check it for you. If you are located in M=
acedonia, we can confirm that we don't support this country and its mobile c=
arriers, therefore we believe that we won't show any records with your mobil=
e number once provided.
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> Please verify the email address you wanted actually to contact regarding y=
our case. We are sorry to hear about your issue and hope you can contact the=
 correct email address to the developers of the application you mentioned in=
 your email.
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> Kind regards,
> The Customer Support Team
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> ----------------------------------------------
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> Dev, Oct 7, 02:02
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> Good afternoon all=20
> I'm writing this mail to your company  because I did not get a proper answ=
er from the company that you made the app for ,MY VIP APPLICATION.
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> I'm writing for an app that was created by your company for a Macedonian t=
elephone operator called VIP.=20
> The app that they promote to their users is complete mess, they promote on=
line Payments within the app but the truth is that is not enough developed.=20=

> This is the case: I Elena Antevska was trying to pay my telephone bill onl=
ine within the MY VIP APP and all went fine EXCEPT that the app dis not regi=
ster my payment immediately, instead it said that my payment will be seen wi=
thin 24 hours. That didn't make any sense because afterwards I was not able t=
o see anywhere that I made the payment, neither a confirmation email was sen=
t to me. On top the best part was that VIP customer services and technical s=
upport were not able to confirm that the payment was made... How RUDE. The o=
perator answer was: We can't see any payment,the system app is made like tha=
t, we can see after 24 h... EXCUSE ME. My phone was off line and they are te=
lling me that I can't be ON again after 24hours because of the system app pr=
ocess.=20
> Do they realize what this mean 24 h after you pay the bill you get your be=
nefits of using the phone again.... if any emergency occur and no line is on=
 ,and in reality  all bills are payed but no service is provided ????
> Please I need an answer on this question if you're able to answer me.!
> Than you in advance for your kind cooperation=20
> Best Regards
> Elena Antevska
> Sent from my iPhone
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> --------------------------------
> This email is a service from Boku Customer Support.
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> [JDW3XD-ZRX1]