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From Ross Gardler <rgard...@opendirective.com>
Subject Re: Proposal: "Ask OpenOffice" promotion
Date Thu, 15 Nov 2012 08:09:09 GMT
Joining a mailing list means signing up and wading through lots of emails
one is not interested in. This proposal is a way to reach out to people who
have a question but not the desire to engage with the community. There is
no risk of isolation since these people wont come to those chanels. Note
this is AOO where there are plenty of users who probsbly don't know how to
manage a mailing list subscription (thats why AOO has user orums for
example).

Of course the response post should invite people to ask questions via the
appropriate forum at any time. This is in addition to any usual user
support and provides an opportunity for some good user outreach.

Having said all this something like StackOverflow provides the voting
benefits of moderator as well as the community/discussion benefits of a
list/forum.

Sent from my tablet
On Nov 15, 2012 8:01 AM, "Mohammad Nour El-Din" <nour.mohammad@gmail.com>
wrote:

> We used Google Moderator before and it is really nice thing to use. I like
> the base of the idea, but I have one question what about the questions
> coming from users through the user(s)@ mailing list ? Would that make them
> feel isolated in case some of them would not like to use Google Moderator
> for any reason ?
>
>
> On Thu, Nov 15, 2012 at 8:17 AM, Ross Gardler <rgardler@opendirective.com
> >wrote:
>
> > What a great idea. I'm copying this to the ComDev list so others can
> > consider it. Having said that this one reason this would work for AOO is
> > that it has such a large non-technical user community., something that's
> > not really true of other Apache projects.
> >
> > If any projects adapt the idea please feed back here.
> >
> > Sent from my tablet
> > On Nov 14, 2012 11:42 PM, "Rob Weir" <robweir@apache.org> wrote:
> >
> > > This is mainly a community-relations / public outreach idea.   I
> > > noticed that when we do a blog post we get a lot of unrelated
> > > questions, some of them quite good.  So I'm thinking -- there must be
> > > a lot of good questions out there.  They could range from "How do
> > > I..." to 'Why did you..." to "What if you did...", etc.
> > >
> > > So the proposal is to use Google Moderator, like we did before for the
> > > AOO 4.0 ideas, and use it to gather and rate questions.  We call it
> > > "Ask OpenOffice".
> > >
> > > After some period of time (a month?) we take the top-rated 10 (or top
> > > 5?) questions and respond to them in a blog post.
> > >
> > > This could become a regular thing that we repeat every 6 months or so,
> > > "Ask OpenOffice 2", "Ask OpenOffice 3", etc.
> > >
> > > Downside?  We could get some awkward questions.  But if such a
> > > question gets into the top 10, then we should give it a serious
> > > response, right?  This is a challenge and an opportunity.
> > >
> > > What do you think?
> > >
> > > -Rob
> > >
> >
>
>
>
> --
> Thanks
> - Mohammad Nour
> ----
> "Life is like riding a bicycle. To keep your balance you must keep moving"
> - Albert Einstein
>

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