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From Mark Thomas <ma...@apache.org>
Subject Re: [dbutils] Close JIRA tickets that lack activity
Date Wed, 25 Feb 2015 07:51:34 GMT
On 25/02/2015 03:31, Carl Hall wrote:
> I'd like to start closing JIRA tickets that haven't seen any response or
> activity in a long time.

Why?

> Any objections to cleaning out old JIRA tickets
> without activity?

Yes. A bug is still a bug and an enhancement request is still an
enhancement request.

> Is 3 months an acceptable window to allow for inactivity
> before closing an issue as "won't fix" or some equivalent status?

No time frame is acceptable for that.

The only valid reasons to close out 'old' bugs are:

- It is a bug report that is invalid (e.g. configuration error).

- The bug report was incomplete (i.e. insufficient information to
understand the issue), further information was requested from the OP and
none was forthcoming. A lack of reproduction steps for a hard to
reproduce bug is not sufficient reason to close it.

- It is an enhancement request that has been rejected - i.e. even if a
fully working patch with test cases was provided it still would not get
committed.

I might have missed a few valid reasons but you get the idea.

Just because a report is old is no reason to close it. Someone may come
along tomorrow, next month, next year etc. with a contribution to move
it forward.

All that said, going through all the currently open bug reports and
ensuring they are triaged is likely to be extremely useful and will
almost certainly result in some being closed but not simply because due
to a lack of activity.

Mark

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