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From Niclas Hedhman <>
Subject Re: [RT] seven good reasons to close down
Date Tue, 04 Oct 2005 08:06:46 GMT
On Tuesday 04 October 2005 15:51, Geert Josten wrote:
> >   1. Rename the list "support@" or some similarly positive term.
> >
> >   2. Route all support@ mails to dev@ with a [SUPPORT] subject marker.
> > That keeps users who want to be protected from the RTs, wild dev
> > discussions and so on.
> +1 to this idea. Though, where should answers go?

The Reply-To goes to the support@/user@ list, and since it is forwarded to 
dev@ a local copy for the developers also is forwarded. Effectively, a 
crossposting of always from support@ to dev@, but not the other direction.

Just a thought, not sure if infrastructure@ would be too happy about it 


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