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From Jeff Turner <>
Subject Re: Track feature requests in bugzilla? (was Re: DO NOT REPLY [Bug 10203] - Docs referenced by XSLT's document() are not included in cache validity)
Date Fri, 10 Oct 2003 02:35:15 GMT
On Thu, Oct 09, 2003 at 03:05:41PM +0100, Andrew Savory wrote:
> Hi,
> On Thu, 9 Oct 2003, Stefano Mazzocchi wrote:
> > Forrest uses Jira. Jira is much better than bugzilla. Jeff works for
> > the company that produces it. There is also a migration tool between
> > bugzilla and Jira. It's commercial, but free for open source use.
> >
> > I would be +1 to migrate to Jira.
> -1 for Jira.
> Sorry Stefano, but I don't believe we should be using proprietary software
> for critical infrastructure.
> - We would have no access to the source code

True, though it's just a fancy GUI over a database.

> - We would have to rely on a single organisation for development and support

True.  There's also a pretty active jira-user list for support, with some
very savvy users.

> - We have no guarantee that the license would be in perpetuity (I can't
> find a copy of the license on their site).

JIRA open source licenses do not expire (nor do the commercial ones).

> For open source bts, Atlassian recommend bugzilla.
> I know bugzilla's interface can be tiresome, but it _does_ do the job,
> it's tested and deployed worldwide, and it is free/libre.

Personally I don't mind bugzilla.  It does the job despite UI crudeness.

Getting on my soapbox.. IMO all current bugtrackers suck when it comes to
email support.  Email should be a *primary* interface.  JIRA is better
than most in that it supports issue creation and commenting through
email, but its outgoing emails could be significantly improved:

It's my pet JIRA bug ;)  That and the sucky URI space (JRA-2058).


> Andrew.
> -- 
> Andrew Savory                                Email:
> Managing Director                              Tel:  +44 (0)870 741 6658
> Luminas Internet Applications                  Fax:  +44 (0)700 598 1135
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