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From "Ismaili, Liridon (SWISS TXT)" <Liridon.Isma...@swisstxt.ch>
Subject AW: Unable to log in to the cloudstack management page (Web UI)
Date Fri, 05 Jul 2019 08:59:57 GMT
Hi Eiji

the JSON inside the body tells the same as the error you posted already. May you check the
DB if there is something misconfigured with the accounts or roles?
Please run this query and post the results:
select * from cloud.account where id = 2;
and
select * from roles where id in (select role_id from account where id = 2);

As it seems that your user Admin can log in but maybe your account or role is inactive or
not properly configured. Can you check if you are able to log in with another account / user
which is not under the admin account?

Regards
Liridon
________________________________
Von: sagawa_eiji@fujitsu.com <sagawa_eiji@fujitsu.com>
Gesendet: Freitag, 5. Juli 2019 10:31
An: users@cloudstack.apache.org
Cc: shigemoto.yasum@fujitsu.com; t-hoshikawa@fujitsu.com
Betreff: RE: Unable to log in to the cloudstack management page (Web UI)

Hi Gregor,

Thank you very much for answering my questions.


> >     192.168.122.1 - - [01/Jul/2019:06:13:10 +0900] "GET
> >
> /client/api?command=listCapabilities&response=json&sessionkey=h1Lwsk
> 9
> > dqVwZxGAwk0owzFDtmi4%3D&_=1561961591972 HTTP/1.1" 432 151
>
> This happens just after login and indicates something is wrong.
> It might not help much, but can you post the JSON body of the response?

  This JSON body was returned.
  -----------------------
  { "errorresponse" : {"uuidList":[],"errorcode":432,"cserrorcode":9999,"errortext":"The given
command does not exist or it is not available for user"} }
  -----------------------

  Do you know anything from this JSON body?


Best regards,
Eiji Sagawa


> -----Original Message-----
> From: Riepl, Gregor (SWISS TXT) [mailto:Gregor.Riepl@swisstxt.ch]
> Sent: Wednesday, July 3, 2019 10:00 PM
> To: users@cloudstack.apache.org
> Cc: Shigemoto, Yasumasa/重元 康昌 <shigemoto.yasum@fujitsu.com>;
> Hoshikawa, Toyohiko/星川 豊彦 <t-hoshikawa@fujitsu.com>
> Subject: Re: Unable to log in to the cloudstack management page (Web UI)
>
> Hi Eiji,
>
> >     192.168.122.1 - - [01/Jul/2019:06:09:22 +0900] "GET
> >
> /client/api?command=listCapabilities&response=json&sessionkey=null&_
> =
> > 1561961364158 HTTP/1.1" 401 101
>
> This happens before login and is ok.
> I see that too when I open the login page without an active session.
>
> >     ==> /var/log/cloudstack/management/access_log.2019-07-01.txt
> <==
> >     192.168.122.1 - - [01/Jul/2019:06:13:10 +0900] "POST /client/api
> > HTTP/1.1" 200 321
>
> This is the actual login call, and returns status 200 (success).
>
> >     192.168.122.1 - - [01/Jul/2019:06:13:10 +0900] "GET
> >
> /client/api?command=listCapabilities&response=json&sessionkey=h1Lwsk
> 9
> > dqVwZxGAwk0owzFDtmi4%3D&_=1561961591972 HTTP/1.1" 432 151
>
> This happens just after login and indicates something is wrong.
> It might not help much, but can you post the JSON body of the response?
>
> >     2019-07-01 06:13:10,963 DEBUG [cloud.api.ApiServlet] (catalina-
> > exec-22:null) ===START===  192.168.122.1 -- GET
> > command=listCapabilities&response=json&sessionkey=h1Lwsk9dqVwZxG
> > Awk0owzFDtmi4%3D&_=1561961591972
> >     2019-07-01 06:13:10,976 DEBUG [cloud.api.ApiServer] (catalina-
> > exec-22:null) The given command:listCapabilities does not exist or it
> > is not available for user with id:2
> >
> >     ==> /var/log/cloudstack/management/apilog.log <==
> >     2019-07-01 06:13:10,979 INFO  [cloud.api.ApiServer] (catalina-
> > exec-22:null)  192.168.122.1 -- GET
> >
> command=listCapabilities&response=json&sessionkey=h1Lwsk9dqVwZxGAwk0
> o
> > wzFDtmi4%3D&_=1561961591972 432 The given command does not exist or
> it
> > is not available for user
>
> These log messages relate to the failing listCapabilities call after login.
> I think you should focus on these.
>
> Regards,
> Gregor

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