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charset="Windows-1252" Content-Transfer-Encoding: quoted-printable I don't think ICMP is being blocked. I can ping google.com from inside the = NAT'd LAN. Am I misunderstanding what you said? ________________________________ From: Simon Weller Sent: Wednesday, July 19, 2017 10:04 AM To: users@cloudstack.apache.org Subject: Re: Cloudstack 4.9 CentOS Template failure - Connection Reset So if your routers are blocking all ICMP, they will break MTU path discover= y. See this: https://en.wikipedia.org/wiki/Path_MTU_Discovery Path MTU Discovery - Wikipedia en.wikipedia.org Path MTU Discovery (PMTUD) is a standardized technique in computer networki= ng for determining the maximum transmission unit (MTU) size on the network = path between two ... ________________________________ From: Taylor Sent: Wednesday, July 19, 2017 8:57 AM To: users@cloudstack.apache.org Cc: Taylor Subject: Re: Cloudstack 4.9 CentOS Template failure - Connection Reset Hi Simon, I a not sure about the networking problem you mentioned. I will google that= and if you have any quick ways to check let me know. As for the double NAT, the answer is yes. My network is configured as follo= ws: Internet -- 1000MBps router -- 100Mbps router -- Hypervisor / Cloudstack / = NFS As far as I am aware the routers are acting as firewalls for incoming traff= ic (they are simple home routers) but should not impact outgoing traffic. Thanks, Taylor ________________________________ From: Simon Weller Sent: Wednesday, July 19, 2017 9:41 AM To: users@cloudstack.apache.org Subject: Re: Cloudstack 4.9 CentOS Template failure - Connection Reset Taylor, To me this sounds like you might have some sort of networking problem, such= as MTU path discovery being broken and some device in the path setting a d= o not fragment flag. Can you give us a bit more info about how you are connected to the internet= as Dag has suggested? Is there a firewall in front of your switch? Are you= double NATing the traffic? - Si ________________________________ From: Taylor Sent: Wednesday, July 19, 2017 8:09 AM To: users@cloudstack.apache.org Cc: Taylor Subject: RE: Cloudstack 4.9 CentOS Template failure - Connection Reset forgot to cc myself -------- Original message -------- From: Taylor Date: 7/19/17 08:08 (GMT-06:00) To: users@cloudstack.apache.org Subject: RE: Cloudstack 4.9 CentOS Template failure - Connection Reset Hey Dag, I have tried both. The health check is good and the vm behavior does not ch= ange after recreation. I think the problem is the network latency or the vm's resource allocation. The download will work but a connection timeout occurs every 20MB so it nee= ds to be done in pieces. The hypervisors which hosts the vm is able to down= load without a problem. I am on a 100mbps switch. In the past I was using a 1000mbps. Any other thoughts on debug or work around? I think adding retry logic should be a simple fix? -------- Original message -------- From: Dag Sonstebo Date: 7/19/17 03:11 (GMT-06:00) To: users@cloudstack.apache.org Subject: Re: Cloudstack 4.9 CentOS Template failure - Connection Reset Hi Taylor, This is most likely an issue with your environment rather than a bug. Take = a look at your public network and how that is connected to the internet. Yo= u have to let CloudStack pull down the template, it=92s difficult to manual= ly populate this. A couple of other things to try: - recreate the SSVM =96 simply delete it and CloudStack will generate a new= one. - from internally in the SSVM you can also run the SSVM check script, which= will do some basic health checks for you: root@s-2-VM:~# /usr/local/cloud/systemvm/ssvm-check.sh =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D First DNS server is 8.8.8.8 PING 8.8.8.8 (8.8.8.8): 48 data bytes 56 bytes from 8.8.8.8: icmp_seq=3D0 ttl=3D53 time=3D24.146 ms 56 bytes from 8.8.8.8: icmp_seq=3D1 ttl=3D53 time=3D22.320 ms --- 8.8.8.8 ping statistics --- 2 packets transmitted, 2 packets received, 0% packet loss round-trip min/avg/max/stddev =3D 22.320/23.233/24.146/0.913 ms Good: Can ping DNS server =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D Good: DNS resolves download.cloud.com =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D nfs is currently mounted Mount point is /mnt/SecStorage/a833f5f1-1c6d-3e54-9a55-1fc9b7875c54 Good: Can write to mount point =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D Management server is 10.10.45.2. Checking connectivity. Good: Can connect to management server port 8250 =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D Good: Java process is running =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D Tests Complete. Look for ERROR or WARNING above. Regards, Dag Sonstebo Cloud Architect ShapeBlue On 19/07/2017, 05:29, "Taylor" wrote: Hello, I am experiencing an issue while trying to download the CentOS template= . It seems the connection is timing out and then failing. To debug I logged into the SSVM and tried running a wget from the nfs d= irectory mounted on that vm. This also failed due to connection reset. Wget will eventually succeed if i use retry logic as follows: wget http://download.cloud.com/templates/builtin/centos56-x86_64.vhd.bz= 2 --read-timeout=3D10 Using this setting the download will complete in pieces after multiple = timeouts (logs below). Is there a work around to add retry logic? Can I manually download and = add the template to the database and restart the service? How can I file a = bug report? Thanks, Taylor =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D LOGS: =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D root@s-103-VM:/mnt/SecStorage/5d8e791e-01cc-3d7c-84d8-f469944056e0/temp= late/tmpl/1/5# wget http://download.cloud.com/templates/builtin/centos56-x8= 6_64.vhd.bz2 --read-timeout=3D10 --2017-07-19 03:25:10-- http://download.cloud.com/templates/builtin/ce= ntos56-x86_64.vhd.bz2 Resolving download.cloud.com (download.cloud.com)... 54.231.81.40 Connecting to download.cloud.com (download.cloud.com)|54.231.81.40|:80.= .. connected. HTTP request sent, awaiting response... 200 OK Length: 374730926 (357M) [binary/octet-stream] Saving to: `centos56-x86_64.vhd.bz2' 19% [=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D> = ] 74,734,20= 4 --.-K/s in 97s 2017-07-19 03:26:55 (756 KB/s) - Read error at byte 74734204/374730926 = (Connection timed out). Retrying. --2017-07-19 03:26:56-- (try: 2) http://download.cloud.com/templates/= builtin/centos56-x86_64.vhd.bz2 Connecting to download.cloud.com (download.cloud.com)|54.231.81.40|:80.= .. failed: Connection timed out. Resolving download.cloud.com (download.cloud.com)... 52.216.81.16 Connecting to download.cloud.com (download.cloud.com)|52.216.81.16|:80.= .. connected. HTTP request sent, awaiting response... 206 Partial Content Length: 374730926 (357M), 299996722 (286M) remaining [binary/octet-stre= am] Saving to: `centos56-x86_64.vhd.bz2' 24% [+++++++++++++++++++++++++++++=3D=3D=3D=3D=3D=3D> = = ] 93,094,824 --.-K/s in 24s 2017-07-19 03:28:23 (740 KB/s) - Read error at byte 93094824/374730926 = (Connection timed out). Retrying. --2017-07-19 03:28:25-- (try: 3) http://download.cloud.com/templates/= builtin/centos56-x86_64.vhd.bz2 Connecting to download.cloud.com (download.cloud.com)|52.216.81.16|:80.= .. connected. HTTP request sent, awaiting response... 206 Partial Content Length: 374730926 (357M), 281636102 (269M) remaining [binary/octet-stre= am] Saving to: `centos56-x86_64.vhd.bz2' 29% [++++++++++++++++++++++++++++++++++++=3D=3D=3D=3D=3D=3D> = = ] 112,111,876 --.-K/s in 26s 2017-07-19 03:29:23 (702 KB/s) - Read error at byte 112111876/374730926= (Connection timed out). Retrying. --2017-07-19 03:29:26-- (try: 4) http://download.cloud.com/templates/= builtin/centos56-x86_64.vhd.bz2 Connecting to download.cloud.com (download.cloud.com)|52.216.81.16|:80.= .. connected. HTTP request sent, awaiting response... 206 Partial Content Length: 374730926 (357M), 262619050 (250M) remaining [binary/octet-stre= am] Saving to: `centos56-x86_64.vhd.bz2' 34% [+++++++++++++++++++++++++++++++++++++++++++=3D=3D=3D=3D=3D=3D=3D> = = ] 130,790,615 --.-K/s in 26s 2017-07-19 03:30:23 (712 KB/s) - Read error at byte 130790615/374730926= (Connection timed out). Retrying. --2017-07-19 03:30:27-- (try: 5) http://download.cloud.com/templates/= builtin/centos56-x86_64.vhd.bz2 Connecting to download.cloud.com (download.cloud.com)|52.216.81.16|:80.= .. connected. HTTP request sent, awaiting response... 206 Partial Content Length: 374730926 (357M), 243940311 (233M) remaining [binary/octet-stre= am] Saving to: `centos56-x86_64.vhd.bz2' 49% [+++++++++++++++++++++++++++++++++++++++++++++++++++=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D> = ] 185,802,362 --.-K/s in 49= s 2017-07-19 03:31:23 (1.08 MB/s) - Read error at byte 185802362/37473092= 6 (Connection timed out). Retrying. --2017-07-19 03:31:28-- (try: 6) http://download.cloud.com/templates/= builtin/centos56-x86_64.vhd.bz2 Connecting to download.cloud.com (download.cloud.com)|52.216.81.16|:80.= .. failed: Connection timed out. Resolving download.cloud.com (download.cloud.com)... 52.216.225.48 Connecting to download.cloud.com (download.cloud.com)|52.216.225.48|:80= ... connected. HTTP request sent, awaiting response... 206 Partial Content Length: 374730926 (357M), 188928564 (180M) remaining [binary/octet-stre= am] Saving to: `centos56-x86_64.vhd.bz2' 60% [++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++= ++++++=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D> = ] 226,947,877 --.-K/s in 32s 2017-07-19 03:33:11 (1.21 MB/s) - Read error at byte 226947877/37473092= 6 (Connection timed out). Retrying. --2017-07-19 03:33:17-- (try: 7) http://download.cloud.com/templates/= builtin/centos56-x86_64.vhd.bz2 Connecting to download.cloud.com (download.cloud.com)|52.216.225.48|:80= ... connected. HTTP request sent, awaiting response... 206 Partial Content Length: 374730926 (357M), 147783049 (141M) remaining [binary/octet-stre= am] Saving to: `centos56-x86_64.vhd.bz2' 65% [++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++= +++++++++++++++++++++++=3D=3D=3D=3D=3D=3D> = ] 247,259,880 --.-K/s in 28s 2017-07-19 03:33:46 (697 KB/s) - Read error at byte 247259880/374730926= (Connection timed out). Retrying. --2017-07-19 03:33:53-- (try: 8) http://download.cloud.com/templates/= builtin/centos56-x86_64.vhd.bz2 Connecting to download.cloud.com (download.cloud.com)|52.216.225.48|:80= ... connected. HTTP request sent, awaiting response... 206 Partial Content Length: 374730926 (357M), 127471046 (122M) remaining [binary/octet-stre= am] Saving to: `centos56-x86_64.vhd.bz2' 100%[++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++= ++++++++++++++++++++++++++++++=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D>] 374,730,926 1010K/s in 2m 10s Dag.Sonstebo@shapeblue.com www.shapeblue.com 53 Chandos Place, Covent Garden, London WC2N 4HSUK @shapeblue --_000_DM2PR06MB334805561BCA76EF1774733BEA60DM2PR06MB334namprd_--