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From Jason Kinsella <>
Subject Re: SSVM NIO SSL Handshake error
Date Wed, 24 May 2017 13:40:13 GMT
Hi All,
Based on the feedback it seems like the issue is related to CentOS version, so I’ve built
a new CentOS7 Management server using Blueshape noredist. I’ve restored the DB into
this server and management-server.logs look clean on boot. The only problem is that I can’t
log into the webUI.

The logs show a successful login (user = kinsja), but the the API command either is not allowed
or doesn’t exist for the user. This means the UI doesn’t load.

Anyone seen this with a restored DB?

2017-05-24 09:26:08,239 DEBUG [c.c.u.AccountManagerImpl] (catalina-exec-17:ctx-ee2c5e26) (logid:a8ca5ee5)
User: kinsja in domain 1 has successfully logged in
2017-05-24 09:26:08,246 INFO  [c.c.a.ApiServer] (catalina-exec-17:ctx-ee2c5e26) (logid:a8ca5ee5)
Current user logged in under  timezone
2017-05-24 09:26:08,246 INFO  [c.c.a.ApiServer] (catalina-exec-17:ctx-ee2c5e26) (logid:a8ca5ee5)
Timezone offset from UTC is: 0.0
2017-05-24 09:26:08,251 DEBUG [c.c.a.ApiServlet] (catalina-exec-17:ctx-ee2c5e26) (logid:a8ca5ee5)
===END=== -- POST
2017-05-24 09:26:08,320 DEBUG [c.c.a.ApiServlet] (catalina-exec-13:ctx-a1d38347) (logid:3404c663)
===START=== -- GET  command=listCapabilities&response=json&_=1495632368256
2017-05-24 09:26:08,325 DEBUG [c.c.a.ApiServer] (catalina-exec-13:ctx-a1d38347 ctx-960796a5)
(logid:3404c663) The user with id:31 is not allowed to request the API command or the API
command does not exist: listCapabilities


From: Jason Kinsella <>
Date: Tuesday, 23 May 2017 at 10:11 pm
To: "" <>
Subject: SSVM NIO SSL Handshake error

We recently upgraded from 4.5.0 to and encountered a problem with the SSVM and Console
Proxy. They cannot connect to the management server. The SSVM cloud.log repeats this error
every couple of seconds.

2017-05-23 11:58:22,461 INFO  [utils.nio.NioClient] (main:null) Connecting to
2017-05-23 11:58:22,465 WARN  [utils.nio.Link] (main:null) This SSL engine was forced to close
inbound due to end of stream.
2017-05-23 11:58:22,465 ERROR [utils.nio.Link] (main:null) Failed to send server's CLOSE message
due to socket channel's failure.
2017-05-23 11:58:22,466 ERROR [utils.nio.NioClient] (main:null) SSL Handshake failed while
connecting to host: port: 8250
2017-05-23 11:58:22,466 ERROR [utils.nio.NioConnection] (main:null) Unable to initialize the
threads. SSL Handshake failed while connecting to host: port: 8250
2017-05-23 11:58:22,468 INFO  [utils.exception.CSExceptionErrorCode] (main:null) Could not
find exception: in error code list for exceptions
2017-05-23 11:58:22,468 WARN  [cloud.agent.Agent] (main:null) NIO Connection Exception
SSL Handshake failed while connecting to host: port: 8250

The setup is very simple. Single management server and ports are open.

Things checked / tried:

·         Destroyed SSVM multiple times – still same problem.

·         SSH to SSVM from MS using ssh -i /var/cloudstack/management/.ssh/id_rsa -p 3922

·         SSVM telnet on 8250 to MS – PASS

I’ve also tested a restore of the DB into our working development server. It also
exhibits the handshake errors, so most likely DB related.

I’ve used up all my skills. Please help


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