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From Sonali Jadhav <>
Subject RE: ACS 4.5.1, snapshot is stuck in "BackingUp" state
Date Wed, 13 Jan 2016 12:22:54 GMT
Fixed it!


From: Glenn Wagner []
Sent: Wednesday, January 13, 2016 1:24 PM
Subject: RE: ACS 4.5.1, snapshot is stuck in "BackingUp" state


You can have a look in the snapshot table under the status column in the DB
Also based on the resource error you got , I would also check the resource limits for the
account creating the snapshots.



Glenn Wagner

Senior Consultant




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-----Original Message-----
From: Sonali Jadhav []
Sent: Wednesday, 13 January 2016 9:19 AM
Subject: ACS 4.5.1, snapshot is stuck in "BackingUp" state


I am running ACS 4.5.1, with two management servers. I was replacing expiring certificate
with new one, for which I had to restart management services. But there was one recurring
snapshot running, which is now stuck at "BackingUp" state. I want to delete it but I can't
because of its status.

Its hourly recurring snapshot. Normally, it deletes oldest one to create new snapshot. But
since, this one is stuck at "BackingUp" state, recurring snapshot is stopped. I got mail alert
with this,

"Snapshot resource limit exceeded for account id : 11. Failed to create recurring snapshots;
please use updateResourceLimit to increase the limit"

I understand that, if I change in DB state of this snapshot to "BackedUp" then I might be
able to delete it successfully. But I am wondering exactly in which tables to make changes?
Correct me if I am wrong.

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