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From Andrei Mikhailovsky <>
Subject HELP - unable to start systemvms on KVM after upgrade to 4.4 with java 1.7 installed
Date Sat, 09 Aug 2014 17:29:36 GMT
Hello guys, 

I've done an upgrade to ACS 4.4 from version 4.2.1 following the release notes and upgrade
guide. I've also read several threads regarding issues with the systemvm template. I've downloaded
the template from

I've also upgraded java to version 1.7 on host servers as well as the acs management server.

Following the guide, I've executed the script that restarts all system vms with the following

Stopping and starting 1 secondary storage vm(s)... 

Done stopping and starting secondary storage vm(s) 

Stopping and starting 1 console proxy vm(s)... 

ERROR: Failed to start console proxy vm with id 847 

Done stopping and starting console proxy vm(s) . 

Stopping and starting 15 running routing vm(s)... 

ERROR: Failed to restart domainRouter with id 864 

ERROR: Failed to restart domainRouter with id 852 


I've noticed and all of my system vms are Stopped and ACS is unable to start SSVM / CPVM and
any of the virtual routers. 

Looking into the issue i've noticed that the host servers have the following in agent.log

2014-08-09 18:00:12,093 ERROR [] (agentRequest-Handler-4:null)
Failed to perform a RBD action on the Ceph cluster, the error was: Failed to clone image 7ec0a208-6593-420c-9437-79279a5e3f03@cloudstack-base-snap
to 566b003a-de59-419a-a1f6-7cf77cc95378 

The management server log shows this error: 

2014-08-09 18:12:32,524 WARN [o.a.c.s.SecondaryStorageManagerImpl] (secstorage-1:ctx-7bb24cc7)
Exception while trying to start secondary storage vm 

java.lang.RuntimeException: Job failed due to exception Resource [Host:7] is unreachable:
Host 7: Unable to start instance due to Unable to get answer that is of class



at org.apache.cloudstack.managed.context.ManagedContextRunnable$

at org.apache.cloudstack.managed.context.impl.DefaultManagedContext$

at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.callWithContext(

at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.runWithContext(



at java.util.concurrent.Executors$ 


at java.util.concurrent.ThreadPoolExecutor.runWorker( 

at java.util.concurrent.ThreadPoolExecutor$ 


2014-08-09 18:12:32,525 INFO [o.a.c.s.SecondaryStorageManagerImpl] (secstorage-1:ctx-7bb24cc7)
Unable to start secondary storage vm for standby capacity, secStorageVm vm Id : 940, will
recycle it and start a new one 

This error keeps cycling every minute or so. 

Could someone please help me with sorting out the system vms. 

Many thanks 


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