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From Tariq Iqbal <>
Subject RE: The time of usage of vm is counted by 35 hrs a day.
Date Tue, 18 Mar 2014 09:15:50 GMT
Hi Nancy,

What are you seeing that indicates 35 hours are being accumulated, can  you provide an example?

Are you able to ask your HostBill representative for the following information:

1.       Provide the values to the following parameters configured on HostBill's CloudStack
management server that you are using:

*         usage.stats.job.exec.time

*         usage.stats.job.aggregation.range

*         usage.sanity.check.interval

*         usage.aggregation.timezone

*         usage.execution.timezone

2.       What version of CloudStack are they using?

3.       Are they providing you the VM usage data directly from the CloudStack Usage database
or via their own database/app?

Best Regards,

Tariq Iqbal

S: +44 20 3603 0540<tel:+442036030540> | M: +447909911600<tel:+447909911600><> | Twitter: @TariqIqbal_<>

From: iStar Cloud []
Sent: 18 March 2014 06:40
Subject: The time of usage of vm is counted by 35 hrs a day.

Hi CloudStack,

I've recently found CloudStack mailing archives while googling some issues. I hope I'm sending
this email to the right direction.

I've been developing cloud hosting website by integrating CloudStack with billing and client
management platform called HostBill.

Currently I have an issue about the time interval that running vm usage is updated.
Hostbill is fetching cloudstack DB every 24 hrs. But the actual time interval that counts
how many hrs the VM has been running is not 24 but 35 hrs a day. Hostbill updates running
vm DB from CloudStack every 24 hrs, then the time of usage is supposed to be piled up 24hrs
everytime it is updated, but 35 hrs are accumulated. You might need to see a picture attached
for better understanding.

So I asked Hostbill representative about this and he told me there is nothing he can do about
it because the time is fetched all the way from CloudStack and Hostbill hasn't modified anything
related to it.

Now I have no idea where to start to fix this issue. Any advice would be appreciated.

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