cloudstack-users mailing list archives

Site index · List index
Message view « Date » · « Thread »
Top « Date » · « Thread »
From Nitin Mehta <Nitin.Me...@citrix.com>
Subject Re: Unable to Login into UI in CS-4.2
Date Wed, 09 Oct 2013 02:00:45 GMT
Can you also try and paste the complete logs somewhere and post the link
here - to trace if something went wrong before ?
Just retry doing it all over again and see if you face the issue again.

On 08/10/13 6:48 PM, "Karthi Keyan" <karthik.cbe5@gmail.com> wrote:

>Alena, Sure i will raise the Jira. And will try updating DB and get back.
>
>
>
>Thanks,
>Karthikeyan
>
>
>On Wed, Oct 9, 2013 at 7:13 AM, Alena Prokharchyk <
>Alena.Prokharchyk@citrix.com> wrote:
>
>> On 10/8/13 6:39 PM, "Karthi Keyan" <karthik.cbe5@gmail.com> wrote:
>>
>> >Hi Alena,
>> >
>> >It is a fresh installation.
>> >
>> >Thanks,
>> >Karthikeyan
>>
>>
>> Karthikeyan, can you please raise a Jira ticket with Blocker priority?
>>To
>> fix your setup, just update the DB - mark the user as enabled.
>>
>> -Alena.
>>
>> >
>> >
>> >
>> >
>> >On Wed, Oct 9, 2013 at 5:26 AM, Alena Prokharchyk <
>> >Alena.Prokharchyk@citrix.com> wrote:
>> >
>> >> Sounds like a bug to me. Is it a fresh install, or upgraded? System
>>and
>> >> Admin users should be enabled by default.
>> >>
>> >> -Alena.
>> >>
>> >> On 10/8/13 3:52 PM, "Karthi Keyan" <karthik.cbe5@gmail.com> wrote:
>> >>
>> >> >Hi All,
>> >> >
>> >> >In management database i found this info,
>> >> >
>> >> >mysql> use cloud
>> >> >mysql> select * from user;
>> >>
>> 
>>>>>+----+--------------------------------------+----------+--------------
>>>>>--
>> >>>--
>> >>
>> 
>>>>>-+------------+-----------+----------+-------+----------+---------+---
>>>>>--
>> >>>--
>> >>
>> 
>>>>>-----+---------------------+---------+----------+--------------------+
>>>>>--
>> >>>--
>> >> >-----------+--------------------------+
>> >> >| id | uuid                                 | username | password
>> >> >| account_id | firstname | lastname | email | state    | api_key |
>> >> >secret_key | created             | removed | timezone |
>> >>registration_token
>> >> >| is_registered | incorrect_login_attempts |
>> >>
>> 
>>>>>+----+--------------------------------------+----------+--------------
>>>>>--
>> >>>--
>> >>
>> 
>>>>>-+------------+-----------+----------+-------+----------+---------+---
>>>>>--
>> >>>--
>> >>
>> 
>>>>>-----+---------------------+---------+----------+--------------------+
>>>>>--
>> >>>--
>> >> >-----------+--------------------------+
>> >> >|  1 | aa8bcc98-3068-11e3-8747-000c2957f30f | system   |
>> >> >*0.910423140889428*|          1 | system    | cloud    | NULL  |
>> >> >*enabled * | NULL    | NULL       | 2013-10-09 03:56:24 | NULL    |
>> >> >NULL     | NULL               |             0 |
>> >>0 |
>> >> >|  2 | aa8daff4-3068-11e3-8747-000c2957f30f | admin    |*
>> >> >0.811178035858253*|          2 | admin     | cloud    | NULL  |
>> >> >* disabled* | NULL    | NULL       | 2013-10-09 03:56:24 | NULL    |
>> >> >NULL     | NULL               |             0 |
>> >>0 |
>> >>
>> 
>>>>>+----+--------------------------------------+----------+--------------
>>>>>--
>> >>>--
>> >>
>> 
>>>>>-+------------+-----------+----------+-------+----------+---------+---
>>>>>--
>> >>>--
>> >>
>> 
>>>>>-----+---------------------+---------+----------+--------------------+
>>>>>--
>> >>>--
>> >> >-----------+--------------------------+
>> >> >
>> >> >For admin user, it is showing *disabled* state.
>> >> >
>> >> >I have no idea on this :(
>> >> >
>> >> >Regards,
>> >> >Karthikeyan
>> >> >
>> >> >
>> >> >
>> >> >
>> >> >On Wed, Oct 9, 2013 at 2:37 AM, Karthi Keyan
>><karthik.cbe5@gmail.com>
>> >> >wrote:
>> >> >
>> >> >> Hi All,
>> >> >>
>> >> >> I have installed Cloudstack-4.2 in centOS-6.3. The installation
>>went
>> >> >> successful. But after that i cannot able to LOGIN in UI.
>> >> >>
>> >> >> Username: admin
>> >> >> Password: password
>> >> >>
>> >> >> When i click login button it throws this error,
>> >> >> *
>> >> >> *
>> >> >> *Invalid username or password
>> >> >>
>> >> >> *
>> >> >> If i click the Login button again, then it throws this error,
>> >> >> *
>> >> >> *
>> >> >> *Unable to reach management server.
>> >> >> *
>> >> >> The cloudstack-management service is getting stopped, whenever
i
>>try
>> >>to
>> >> >> login into UI*
>> >> >> *
>> >> >>
>> >> >> Log Entries:
>> >> >> *
>> >> >> *
>> >> >> *$ tail -f /var/log/cloudstack/management/management-server.log*
>> >> >>
>> >> >> 2013-10-09 02:22:40,672 DEBUG [cloud.api.ApiServlet]
>> >> >> (catalina-exec-2:null) ===START===  10.14.114.205 -- POST
>> >> >> 2013-10-09 02:22:42,832 DEBUG [cloud.user.AccountManagerImpl]
>> >> >> (catalina-exec-2:null) Attempting to log in user: admin in domain
>>1
>> >> >> 2013-10-09 02:22:42,836 DEBUG
>> >> >>[server.auth.SHA256SaltedUserAuthenticator]
>> >> >> (catalina-exec-2:null) Retrieving user: admin
>> >> >> 2013-10-09 02:22:44,011 WARN
>> >> >>[server.auth.SHA256SaltedUserAuthenticator]
>> >> >> (catalina-exec-2:null) The stored password for admin isn't in the
>> >>right
>> >> >> format for this authenticator
>> >> >> 2013-10-09 02:22:49,397 DEBUG [server.auth.MD5UserAuthenticator]
>> >> >> (catalina-exec-2:null) Retrieving user: admin
>> >> >> 2013-10-09 02:22:51,501 DEBUG [server.auth.MD5UserAuthenticator]
>> >> >> (catalina-exec-2:null) Password does not match
>> >> >> 2013-10-09 02:22:51,612 DEBUG [server.auth.LDAPUserAuthenticator]
>> >> >> (catalina-exec-2:null) Retrieving user: admin
>> >> >> 2013-10-09 02:22:54,590 DEBUG [server.auth.LDAPUserAuthenticator]
>> >> >> (catalina-exec-2:null) LDAP authenticator is not configured.
>> >> >> 2013-10-09 02:22:54,632 DEBUG
>> >>[server.auth.PlainTextUserAuthenticator]
>> >> >> (catalina-exec-2:null) Retrieving user: admin
>> >> >> 2013-10-09 02:22:55,698 DEBUG
>> >>[server.auth.PlainTextUserAuthenticator]
>> >> >> (catalina-exec-2:null) Password does not match
>> >> >> 2013-10-09 02:22:55,717 DEBUG [cloud.user.AccountManagerImpl]
>> >> >> (catalina-exec-2:null) Unable to authenticate user with username
>> >>admin
>> >> >>in
>> >> >> domain 1
>> >> >> 2013-10-09 02:22:56,736 INFO  [cloud.user.AccountManagerImpl]
>> >> >> (catalina-exec-2:null) User admin is disabled/locked
>> >> >> 2013-10-09 02:22:56,741 DEBUG [cloud.user.AccountManagerImpl]
>> >> >> (catalina-exec-2:null) User: admin in domain 1 has failed to log
>>in
>> >> >> 2013-10-09 02:22:57,036 DEBUG [cloud.api.ApiServlet]
>> >> >> (catalina-exec-2:null) ===END===  10.14.114.205 -- POST
>> >> >>
>> >> >>
>> >> >> I have tried re-installing both *CentOS-6.3* and *CS-4.2* also,
>>but
>> >>it
>> >> >> didnt work, same errors.
>> >> >>
>> >> >> Can anyone help me to solve this issue ?
>> >> >>
>> >> >> Regards,
>> >> >> Karthikeyan
>> >> >>
>> >> >
>> >>
>> >>
>> >>
>> >
>>
>>
>>


Mime
View raw message