Yes, try to stop/start or destroy/recreate the CPVM (the name will be like v-123-VM) through CloudStack. As for the JRE version, it shouldn't matter as the console uses Javascript and doesn't require a Java plug-in. Best regards, Kirk On 03/25/2013 04:57 PM, Ahmad Emneina wrote: > your issue might be the console proxy vm has become defunct somehow (the > process within it either crashed or is no longer willing to respond...). > Have you tried restarting that vm? You can also log into that vm and > conduct some basic troubleshooting with the ssvm-check script. You can > follow the process outlined here: > https://cwiki.apache.org/CLOUDSTACK/ssvm-troubleshooting.html > > > On Mon, Mar 25, 2013 at 12:20 PM, David Gardner > wrote: > >> Greetings all: >> >> I've inherited a CS 3.0.1-1 installation on our development network that >> until 11Mar2013 was working just fine. All vms are native linux >> implementations in libvirt. All hosts including the management console are >> running CentOS 6.3. The environment has never been accessible outside the >> development environment. No one on our team knows why this system is giving >> us problems and all have denied changing anything in the system. >> >> Existing vms can ping the management console and each other. >> >> The management console has been restarted thought the management console >> host has not been rebooted. >> >> The only log file that seems to have ANY useful information is >> .../cloud/management/management-server.log. The following are the entries >> that enter the log file while the "console view" is opening: >> 2013-03-25 12:07:35,322 DEBUG [agent.transport.Request] >> (catalina-exec-17:null) Seq 7-571801724: Sending { Cmd , MgmtId: >> 83522348147, via: 7, Ver: v1, Flags: 100011, >> [{"GetVncPortCommand":{"id":18,"name":"i-2-18-VM","wait":0}}] } >> 2013-03-25 12:07:35,346 DEBUG [cloud.vm.VirtualMachineManagerImpl] >> (AgentManager-Handler-3:null) Cleanup succeeded. Details null >> 2013-03-25 12:07:35,346 DEBUG [agent.transport.Request] >> (StatsCollector-2:null) Seq 3-1923940411: Received: { Ans: , MgmtId: >> 83522348147, via: 3, Ver: v1, Flags: 10, { GetStorageStatsAnswer } } >> 2013-03-25 12:07:35,347 DEBUG [cloud.vm.VirtualMachineManagerImpl] >> (StatsCollector-2:null) Cleanup succeeded. Details null >> 2013-03-25 12:07:35,350 DEBUG [agent.transport.Request] >> (AgentManager-Handler-14:null) Seq 7-571801724: Processing: { Ans: , >> MgmtId: 83522348147, via: 7, Ver: v1, Flags: 10, >> [{"GetVncPortAnswer":{"port":5900,"result":true,"wait":0}}] } >> 2013-03-25 12:07:35,351 DEBUG [cloud.vm.VirtualMachineManagerImpl] >> (AgentManager-Handler-14:null) Cleanup succeeded. Details null >> 2013-03-25 12:07:35,351 DEBUG [agent.transport.Request] >> (catalina-exec-17:null) Seq 7-571801724: Received: { Ans: , MgmtId: >> 83522348147, via: 7, Ver: v1, Flags: 10, { GetVncPortAnswer } } >> 2013-03-25 12:07:35,351 DEBUG [cloud.vm.VirtualMachineManagerImpl] >> (catalina-exec-17:null) Cleanup succeeded. Details null >> 2013-03-25 12:07:35,355 DEBUG [cloud.servlet.ConsoleProxyServlet] >> (catalina-exec-17:null) Compose console url: >> https://XXX-YYY-7-184.realhostip.com/ajax?host=XXX.YYY.7.160&port=5900&sid=c31cf957db17447e&tag=f32baabf-9ce4-4129-a3cc-b200cb9763e2&ticket=un-JRyYFkPT8CU4lwAy3j2jBMNc&guest=windows >> 2013-03-25> 2013-03-25> 12:07:35,921 DEBUG [agent.manager.AgentManagerImpl] >> (AgentManager-Handler-9:null) SeqA 4-285808: Processing Seq 4-285808: { >> Cmd , MgmtId: -1, via: 4, Ver: v1, Flags: 11, >> [{"ConsoleProxyLoadReportCommand":{"_proxyVmId":2,"_loadInfo":"{\n >> \"connections\": [\n {\n \"id\": 135,\n \"clientInfo\": >> \"\",\n \"host\": \"XXX.YYY.7.160\",\n \"port\": 5900,\n >> \"tag\": \"f32baabf-9ce4-4129-a3cc-b200cb9763e2\",\n \"createTime\": >> 1364238453634,\n \"lastUsedTime\": 1364238453634\n }\n >> ]\n}","wait":0}}] } >> 2013-03-25 12:07:35,925 DEBUG [agent.manager.AgentManagerImpl] >> (AgentManager-Handler-9:null) SeqA 4-285808: Sending Seq 4-285808: { Ans: >> , MgmtId: 83522348147, via: 4, Ver: v1, Flags: 100010, >> [{"AgentControlAnswer":{"result":true,"wait":0}}] } >> 2013-03-25 12:07:36,051 DEBUG [cloud.vm.VirtualMachineManagerImpl] >> (AgentManager-Handler-15:null) Cleanup succeeded. Details null >> 2013-03-25 12:07:36,051 DEBUG [agent.transport.Request] >> (StatsCollector-2:null) Seq 7-571801725: Received: { Ans: , MgmtId: >> 83522348147, via: 7, Ver: v1, Flags: 10, { GetStorageStatsAnswer } } >> 2013-03-25 12:07:36,051 DEBUG [cloud.vm.VirtualMachineManagerImpl] >> (StatsCollector-2:null) Cleanup succeeded. Details null >> >> I thought the browser would be the problem as JRE 7.0.17 was forced on >> IE9, Chrome, and Firefox at about the same time. I fired up a Windows XP >> system that has been known to work and has not been updated in about 6 >> months. This system too, displays the same results as the updated machines: >> >> PROBLEM: When I click the "View Console" button for any instance, a new >> window pops up and the three button toolbar appears in the box but the >> console display is conspicuously absent. >> >> In the console view of the Windows XP computer but no computers, the >> following message is visible: >> >> This webpage is not available >> The webpage at >> https://XXX-YYY-7-184.realhostip.com/ajax?host=XXX.YYY.7.161&port=5902&sid=12d3ae2d19e6d038&tag=e94e4e1d-9d52-43d3-af3e-074334b0e7f4&ticket=GdOXa0jzW7YUGlQo548R2YX3jskmight be temporarily down or it may have moved permanently to a new web >> address. >> Error 501 (net::ERR_INSECURE_RESPONSE): Unknown error. >> >> I could really use some help solving this problem and bringing me back >> from the edge of insanity. >> >> >> David Gardner >> >> Systems Administrator >> david.gardner@evisions.com >> Evisions, Inc. >> 2525 SW First Ave., Ste. 201 >> Portland, OR 97201 >> >> Phn: (971) 271-5645 x 348 >> Web: http://www.evisions.com >> >