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From scot gabriel <scot.gabr...@gmail.com>
Subject Re: IRC #cloudstack (reaching out to the community)
Date Mon, 27 Oct 2014 19:48:11 GMT
I started suggesting that to people today since people are there asking for
input and I'm just not qualified to help yet (give me 1-4 years) :)

--
Scot Gabriel
IRC (devildog31415 on irc.freenode.net)

pgp.mit.edu (0xcfe3d15c891fca57)

On Mon, Oct 27, 2014 at 1:57 PM, Nux! <nux@li.nux.ro> wrote:

> IRC is usually to park irssi and forget about it. :)
> Even big projects have a hard time supporting via IRC, let alone a smaller
> and very specialised community such as ours.
>
> Seriously now, email makes a much better support solution and I always
> rely on it so do use the mailing lists.
>
> HTH
> Lucian
>
> --
> Sent from the Delta quadrant using Borg technology!
>
> Nux!
> www.nux.ro
>
> ----- Original Message -----
> > From: "scot gabriel" <scot.gabriel@gmail.com>
> > To: marketing@cloudstack.apache.org
> > Sent: Monday, 27 October, 2014 13:50:04
> > Subject: IRC #cloudstack (reaching out to the community)
>
> > I have been in the channel on #cloudstack via irc.freenode.net for 4
> days
> > now and there have been 4 separate requests for help with no answers.
> >
> > Is anyone out there using the IRC anymore for this products support (and
> > sense of community) or should I just speak up and tell people to only try
> > and reach out for help via the email mechanism (
> users@cloudstack.apache.org
> > )?
> >
> > I'm worried about the perception of "lack of response" to people who are
> > reaching out for help and not being directed towards the proper tools..
> If
> > we aren't going to use IRC for communication, can someone in a leadership
> > role please change the "/TOPIC" of #cloudstack to reflect that it's a
> > non-used channel and direct people to email?  Otherwise can I encourage a
> > couple of the guru's to monitor the IRC for us newbs that like to have
> live
> > conversations?
> >
> > note: current topic:
> > Topic for #cloudstack: Apache CloudStack User Chat |
> >          http://cloudstack.apache.org
> > 13:48 -!- Topic set by chipc [~chipc@apache/committer/chipchilders] [Sat
> > May 10
> >          23:48:11 2014
> >
> > BTW: the quick response via email IS AWESOME, so I'm not saying IRC is a
> > must, just want to catch the stragglers that aren't using email as the
> > first reach out and give them a sense of "we care".  Creating buy in from
> > us nerds is about how quickly/easily we can be directed to the right
> > support and training mechanisms.... for us "perception is reality".
> >
> > For your consideration,
> >
> > --
> > Scot Gabriel
> > IRC (devildog31415 on irc.freenode.net)
> >
> > pgp.mit.edu (0xcfe3d15c891fca57)
>

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