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From "karthikeyan (JIRA)" <j...@apache.org>
Subject [jira] [Updated] (CLOUDSTACK-4837) Unable to Login into UI
Date Wed, 09 Oct 2013 02:17:41 GMT

     [ https://issues.apache.org/jira/browse/CLOUDSTACK-4837?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel
]

karthikeyan updated CLOUDSTACK-4837:
------------------------------------

    Description: 
Hi,

I have installed Cloudstack-4.1 in centOS-6.3. The installation went successful. But after
that i cannot able to LOGIN in UI.

Username: admin
Password: password

When i click login button it throws this error,

"Invalid username or password"

If i click the Login button again, then it throws this error,

"Unable to reach management server"

The cloudstack-management service is getting stopped, whenever i try to login into UI

Log Entries:

$ tail -f /var/log/cloudstack/management/management-server.log

2013-10-09 02:22:40,672 DEBUG [cloud.api.ApiServlet] (catalina-exec-2:null) ===START===  10.14.114.205
-- POST  
2013-10-09 02:22:42,832 DEBUG [cloud.user.AccountManagerImpl] (catalina-exec-2:null) Attempting
to log in user: admin in domain 1
2013-10-09 02:22:42,836 DEBUG [server.auth.SHA256SaltedUserAuthenticator] (catalina-exec-2:null)
Retrieving user: admin
2013-10-09 02:22:44,011 WARN  [server.auth.SHA256SaltedUserAuthenticator] (catalina-exec-2:null)
The stored password for admin isn't in the right format for this authenticator
2013-10-09 02:22:49,397 DEBUG [server.auth.MD5UserAuthenticator] (catalina-exec-2:null) Retrieving
user: admin
2013-10-09 02:22:51,501 DEBUG [server.auth.MD5UserAuthenticator] (catalina-exec-2:null) Password
does not match
2013-10-09 02:22:51,612 DEBUG [server.auth.LDAPUserAuthenticator] (catalina-exec-2:null) Retrieving
user: admin
2013-10-09 02:22:54,590 DEBUG [server.auth.LDAPUserAuthenticator] (catalina-exec-2:null) LDAP
authenticator is not configured.
2013-10-09 02:22:54,632 DEBUG [server.auth.PlainTextUserAuthenticator] (catalina-exec-2:null)
Retrieving user: admin
2013-10-09 02:22:55,698 DEBUG [server.auth.PlainTextUserAuthenticator] (catalina-exec-2:null)
Password does not match
2013-10-09 02:22:55,717 DEBUG [cloud.user.AccountManagerImpl] (catalina-exec-2:null) Unable
to authenticate user with username admin in domain 1
2013-10-09 02:22:56,736 INFO  [cloud.user.AccountManagerImpl] (catalina-exec-2:null) User
admin is disabled/locked
2013-10-09 02:22:56,741 DEBUG [cloud.user.AccountManagerImpl] (catalina-exec-2:null) User:
admin in domain 1 has failed to log in
2013-10-09 02:22:57,036 DEBUG [cloud.api.ApiServlet] (catalina-exec-2:null) ===END===  10.14.114.205
-- POST  

In management database i found this info,

mysql> use cloud
mysql> select * from user;
+----+--------------------------------------+----------+-------------------+------------+-----------+----------+-------+----------+---------+------------+---------------------+---------+----------+--------------------+---------------+--------------------------+
| id | uuid                                 | username | password          | account_id |
firstname | lastname | email | state    | api_key | secret_key | created             | removed
| timezone | registration_token | is_registered | incorrect_login_attempts |
+----+--------------------------------------+----------+-------------------+------------+-----------+----------+-------+----------+---------+------------+---------------------+---------+----------+--------------------+---------------+--------------------------+
|  1 | aa8bcc98-3068-11e3-8747-000c2957f30f | system   | 0.910423140889428 |          1 |
system    | cloud    | NULL  | enabled  | NULL    | NULL       | 2013-10-09 03:56:24 | NULL
   | NULL     | NULL               |             0 |                        0 |
|  2 | aa8daff4-3068-11e3-8747-000c2957f30f | admin    | 0.811178035858253 |          2 |
admin     | cloud    | NULL  | disabled | NULL    | NULL       | 2013-10-09 03:56:24 | NULL
   | NULL     | NULL               |             0 |                        0 |
+----+--------------------------------------+----------+-------------------+------------+-----------+----------+-------+----------+---------+------------+---------------------+---------+----------+--------------------+---------------+--------------------------+

For admin user, it is showing disabled state.

-Karthikeyan



  was:
Hi,

I have installed Cloudstack-4.2 in centOS-6.3. The installation went successful. But after
that i cannot able to LOGIN in UI.

Username: admin
Password: password

When i click login button it throws this error,

"Invalid username or password"

If i click the Login button again, then it throws this error,

"Unable to reach management server"

The cloudstack-management service is getting stopped, whenever i try to login into UI

Log Entries:

$ tail -f /var/log/cloudstack/management/management-server.log

2013-10-09 02:22:40,672 DEBUG [cloud.api.ApiServlet] (catalina-exec-2:null) ===START===  10.14.114.205
-- POST  
2013-10-09 02:22:42,832 DEBUG [cloud.user.AccountManagerImpl] (catalina-exec-2:null) Attempting
to log in user: admin in domain 1
2013-10-09 02:22:42,836 DEBUG [server.auth.SHA256SaltedUserAuthenticator] (catalina-exec-2:null)
Retrieving user: admin
2013-10-09 02:22:44,011 WARN  [server.auth.SHA256SaltedUserAuthenticator] (catalina-exec-2:null)
The stored password for admin isn't in the right format for this authenticator
2013-10-09 02:22:49,397 DEBUG [server.auth.MD5UserAuthenticator] (catalina-exec-2:null) Retrieving
user: admin
2013-10-09 02:22:51,501 DEBUG [server.auth.MD5UserAuthenticator] (catalina-exec-2:null) Password
does not match
2013-10-09 02:22:51,612 DEBUG [server.auth.LDAPUserAuthenticator] (catalina-exec-2:null) Retrieving
user: admin
2013-10-09 02:22:54,590 DEBUG [server.auth.LDAPUserAuthenticator] (catalina-exec-2:null) LDAP
authenticator is not configured.
2013-10-09 02:22:54,632 DEBUG [server.auth.PlainTextUserAuthenticator] (catalina-exec-2:null)
Retrieving user: admin
2013-10-09 02:22:55,698 DEBUG [server.auth.PlainTextUserAuthenticator] (catalina-exec-2:null)
Password does not match
2013-10-09 02:22:55,717 DEBUG [cloud.user.AccountManagerImpl] (catalina-exec-2:null) Unable
to authenticate user with username admin in domain 1
2013-10-09 02:22:56,736 INFO  [cloud.user.AccountManagerImpl] (catalina-exec-2:null) User
admin is disabled/locked
2013-10-09 02:22:56,741 DEBUG [cloud.user.AccountManagerImpl] (catalina-exec-2:null) User:
admin in domain 1 has failed to log in
2013-10-09 02:22:57,036 DEBUG [cloud.api.ApiServlet] (catalina-exec-2:null) ===END===  10.14.114.205
-- POST  

In management database i found this info,

mysql> use cloud
mysql> select * from user;
+----+--------------------------------------+----------+-------------------+------------+-----------+----------+-------+----------+---------+------------+---------------------+---------+----------+--------------------+---------------+--------------------------+
| id | uuid                                 | username | password          | account_id |
firstname | lastname | email | state    | api_key | secret_key | created             | removed
| timezone | registration_token | is_registered | incorrect_login_attempts |
+----+--------------------------------------+----------+-------------------+------------+-----------+----------+-------+----------+---------+------------+---------------------+---------+----------+--------------------+---------------+--------------------------+
|  1 | aa8bcc98-3068-11e3-8747-000c2957f30f | system   | 0.910423140889428 |          1 |
system    | cloud    | NULL  | enabled  | NULL    | NULL       | 2013-10-09 03:56:24 | NULL
   | NULL     | NULL               |             0 |                        0 |
|  2 | aa8daff4-3068-11e3-8747-000c2957f30f | admin    | 0.811178035858253 |          2 |
admin     | cloud    | NULL  | disabled | NULL    | NULL       | 2013-10-09 03:56:24 | NULL
   | NULL     | NULL               |             0 |                        0 |
+----+--------------------------------------+----------+-------------------+------------+-----------+----------+-------+----------+---------+------------+---------------------+---------+----------+--------------------+---------------+--------------------------+

For admin user, it is showing disabled state.

-Karthikeyan




> Unable to Login into UI
> -----------------------
>
>                 Key: CLOUDSTACK-4837
>                 URL: https://issues.apache.org/jira/browse/CLOUDSTACK-4837
>             Project: CloudStack
>          Issue Type: Bug
>      Security Level: Public(Anyone can view this level - this is the default.) 
>          Components: UI
>            Reporter: karthikeyan
>            Priority: Blocker
>
> Hi,
> I have installed Cloudstack-4.1 in centOS-6.3. The installation went successful. But
after that i cannot able to LOGIN in UI.
> Username: admin
> Password: password
> When i click login button it throws this error,
> "Invalid username or password"
> If i click the Login button again, then it throws this error,
> "Unable to reach management server"
> The cloudstack-management service is getting stopped, whenever i try to login into UI
> Log Entries:
> $ tail -f /var/log/cloudstack/management/management-server.log
> 2013-10-09 02:22:40,672 DEBUG [cloud.api.ApiServlet] (catalina-exec-2:null) ===START===
 10.14.114.205 -- POST  
> 2013-10-09 02:22:42,832 DEBUG [cloud.user.AccountManagerImpl] (catalina-exec-2:null)
Attempting to log in user: admin in domain 1
> 2013-10-09 02:22:42,836 DEBUG [server.auth.SHA256SaltedUserAuthenticator] (catalina-exec-2:null)
Retrieving user: admin
> 2013-10-09 02:22:44,011 WARN  [server.auth.SHA256SaltedUserAuthenticator] (catalina-exec-2:null)
The stored password for admin isn't in the right format for this authenticator
> 2013-10-09 02:22:49,397 DEBUG [server.auth.MD5UserAuthenticator] (catalina-exec-2:null)
Retrieving user: admin
> 2013-10-09 02:22:51,501 DEBUG [server.auth.MD5UserAuthenticator] (catalina-exec-2:null)
Password does not match
> 2013-10-09 02:22:51,612 DEBUG [server.auth.LDAPUserAuthenticator] (catalina-exec-2:null)
Retrieving user: admin
> 2013-10-09 02:22:54,590 DEBUG [server.auth.LDAPUserAuthenticator] (catalina-exec-2:null)
LDAP authenticator is not configured.
> 2013-10-09 02:22:54,632 DEBUG [server.auth.PlainTextUserAuthenticator] (catalina-exec-2:null)
Retrieving user: admin
> 2013-10-09 02:22:55,698 DEBUG [server.auth.PlainTextUserAuthenticator] (catalina-exec-2:null)
Password does not match
> 2013-10-09 02:22:55,717 DEBUG [cloud.user.AccountManagerImpl] (catalina-exec-2:null)
Unable to authenticate user with username admin in domain 1
> 2013-10-09 02:22:56,736 INFO  [cloud.user.AccountManagerImpl] (catalina-exec-2:null)
User admin is disabled/locked
> 2013-10-09 02:22:56,741 DEBUG [cloud.user.AccountManagerImpl] (catalina-exec-2:null)
User: admin in domain 1 has failed to log in
> 2013-10-09 02:22:57,036 DEBUG [cloud.api.ApiServlet] (catalina-exec-2:null) ===END===
 10.14.114.205 -- POST  
> In management database i found this info,
> mysql> use cloud
> mysql> select * from user;
> +----+--------------------------------------+----------+-------------------+------------+-----------+----------+-------+----------+---------+------------+---------------------+---------+----------+--------------------+---------------+--------------------------+
> | id | uuid                                 | username | password          | account_id
| firstname | lastname | email | state    | api_key | secret_key | created             | removed
| timezone | registration_token | is_registered | incorrect_login_attempts |
> +----+--------------------------------------+----------+-------------------+------------+-----------+----------+-------+----------+---------+------------+---------------------+---------+----------+--------------------+---------------+--------------------------+
> |  1 | aa8bcc98-3068-11e3-8747-000c2957f30f | system   | 0.910423140889428 |        
 1 | system    | cloud    | NULL  | enabled  | NULL    | NULL       | 2013-10-09 03:56:24
| NULL    | NULL     | NULL               |             0 |                        0 |
> |  2 | aa8daff4-3068-11e3-8747-000c2957f30f | admin    | 0.811178035858253 |        
 2 | admin     | cloud    | NULL  | disabled | NULL    | NULL       | 2013-10-09 03:56:24
| NULL    | NULL     | NULL               |             0 |                        0 |
> +----+--------------------------------------+----------+-------------------+------------+-----------+----------+-------+----------+---------+------------+---------------------+---------+----------+--------------------+---------------+--------------------------+
> For admin user, it is showing disabled state.
> -Karthikeyan



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