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From Raja Pullela <raja.pull...@citrix.com>
Subject RE: Blameless post mortem
Date Sat, 26 Sep 2015 05:47:26 GMT
Thanks for the update Remi!

-----Original Message-----
From: Remi Bergsma [mailto:RBergsma@schubergphilis.com] 
Sent: Saturday, September 26, 2015 1:21 AM
To: dev@cloudstack.apache.org
Subject: Blameless post mortem 

Hi all,

This mail is intended to be blameless. We need to learn something from it. That's why I left
out who exactly did what because it’s not relevant. There are multiple examples but it's
about the why. Let's learn from this without blaming anyone.

We know we need automated testing. We have integration tests, but we are unable to run all
of them on any Pull Request we receive. If we would have that in place, it'd be much easier
to spot errors, regression and so on. It'd also be more rewarding to write more tests.

Unfortunately we're not there yet. So, we need to do something else instead until we get there.
If we do nothing, we know we have many issues because a master that breaks on a regular basis
is the most frustrating things. We said we'd use Pull Requests with at least two humans to
review and give their OK for a Pull Request. In the form of LGTM: Looks Good To Me. Ok, so
the LGTMs are there because we have no automated testing. Keep that in mind. You are supposed
to replace automated testing until it's there.

Since we do this, master got a lot more stable. But every now and then we still have issues.
Let's look at how we do manual reviews. Again, this is not to blame anyone. It's to open our
eyes and make us realise what we're doing and what results we get out of that.


Example Pull Request #784: 
Title: CLOUDSTACK-8799 fixed the default routes

That's nice, it has a Jira id and a short description (as it should be).

The first person comes along and makes a comment:
"There was also an issue with VPC VRs" ... "Have you seen this issue? Does your change affects
the VPC VR (single/redundant)?"

Actually a good question. Unfortunaly there comes no answer. After a reminder, it was promised
to do tests against VPC networks. Great!

The Jenkins builds both succeed and also Travis is green. But how much value does this have?
They have the impression to do automated testing, and although you could argue they do, it's
far from complete. If it breaks, you know you have an issue. But it doesn’t work the other
way around.

Back to our example PR. In the mean time, another commit gets pushed to it: "CLOUDSTACK-8799
fixed for vpc networks." But if you look at the Jira issue, you see it is about redundant
virtual routers. The non-VPC ones. So this is vague at best. But a reviewer gives a LGTM because
the person could create a VPC. That doesn't have anything to do with the problem being fixed
in this PR nor with the comments made earlier. But, at least the person said what he did and
we should all do that. What nobody knew back then, was that this broke the default route on
VPCs.

Then something strange happens: the two commits from the PR end up on master as direct commits.
With just one LGTM and no verification from the person commenting about the linked issue.
This happened on Friday September 11th. 

That day 21 commits came in, from 7 Pull Request and unfortunately also from some direct commits.
We noticed the direct commits and notified the list (http://cloudstack.markmail.org/message/srmszloyipkxml36).
As a lot came in at the same time, it was decided not to revert them. Looking back, we should
have done it.

From this point on, VPCs were broken as they wouldn't get a default route. So, no public internet
access from VMs in VPC tiers, no VPNs working, etc. This was mentioned to the list on Thursday
September 15th, after some chats and debugging going on over the weekend (http://cloudstack.markmail.org/message/73ulpu4p75ex24tc)

Here we are, master is broken functionality wise and new Pull Requests come in to fix blockers.
But we cannot ever test their proper working, because VPCs are broken in master and so also
in the PRs branched off of it. With or without change in the PR. 

It starts to escalate as the days go by.

I’ll leave out the bit on how this frustrated people. Although it’s good to know we do
not want to be in this situation.

Eventually Wilder and I spent an evening and a day working on a branch where we loaded 7 PRs
on top of each other (all VR related) only to find the VPC is still broken. It allowed us
to zoom in and find the default route was missing again. We said it worked 3 weeks before,
because the same tests that succeeded then, now were broken. We had already fixed this in
PR #738 on August 25 so were sure about it.

After some digging we could trace it back to Pull Request #784. Imagine the feeling seeing
your own comment there mentioning the previous issue on the default gateways. Fair to say
our human review process clearly failed here. Many many hours were spent on this problem over
the past two weeks. Could we have prevented this from happening? I think so, yes.


This example clearly shows why:

- we should use Pull Requests
  It made the change visible: Great!

- we do reviews and ask for feedback
  We got feedback and questions: Also great!

- we should always respond to feedback and verify it is resolved, before merging
  We need to improve here. Even with two reviewers that say LGTM, we should still address
any feedback before merging.

- we should have two humans doing a review
  We need to improve here as well. Not one reviewer, we need two. Really.

- we need to document why we say LGTM. 
  Another improvement. It’s nice to say LGTM, but a review of only 4 characters and nothing
more is useless. We need to know what was tested and how. Test results, screen shots or anything
that shows what's been verified. If you only reviewed the code, also fine but at least say
that. Then the next reviewer should do another type of review to get the comlete picture.
Remember you're replacing automated testing!

- we should always merge Pull Requests
  We made it easy, merging is the de facto standard, and it has even more benefits. You can
trace commits back to their Pull Request (and find all comments and discussion there: saves
time, trust me). It also allows for easier reverting of a Pull Request. We’ll see even more
benefits once 4.7 is there. Although the intentions to merge the Pull Request were there,
it still didn't happen. We should always check before we push. As a committer we just need
to be sure.

- we need automated testing!
  The sooner the better. It’s all about the missing automated testing. After 4.6, we all
need to focus on this. Saves a lot of time. And frustrations.



We're doing final testing on PR #887 and will merge it soon. From that point on we can look
into new issues. Be aware that any PR out there that was created after September 10 needs
to be rebased with current master (when #887 is merged). Without that, no serious testing
can be done.

Let's be careful what to land on master. I'll only be merging Pull Requests that have had
proper reviews with information on what was tested. At least one reviewer needs to actually
verify it works (and show the rest of us). We simply cannot assume it will work.

If we do this, I think we can start resolving the remaining blockers one-by-one and go into
the first RC round. Please help out where you can so we can make this a success together.
Thanks!

Looking forward to the day we have our automated testing in place ;-)

Regards,
Remi

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