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From Ben Coverston <>
Subject Re: Professional Support
Date Tue, 06 Sep 2011 18:15:54 GMT
We were glad to help William, thanks for sharing!

On Tue, Sep 6, 2011 at 12:13 PM, William Oberman

> I also have used datastax with great success (same disclaimer).
> A specific example:
> -I setup a one-on-one call to talk through an issue, in my case a server
> reconfiguration.  It took 2 days to find a time to meet, though that was my
> fault as I believe they could have worked me in within a day.  I wanted to
> split an existing cluster into 'oltp' and 'analytics', similar to what brisk
> does now out of the box.
> -During the call they walked me through all of the steps I'd have to do,
> answered any questions I had, and filled in the blanks for some of the
> reasoning behind their recommendations.
> -After the call I recieved constant support through the reconfiguration.
>  For example: I found out that Ec2Snitch doesn't play nicely with
> PropertyFileSnitch in a rolling restart (all of the Ec2Snitch based servers
> stopped working immediately as soon as a PropFileSnitch server joined the
> ring, this is in 0.8.4), and they wrote a custom patch for me that made it
> work within a day.
> -In particular, Ben and Jackson helped me, so if either of you read the
> user list, thanks again!
> will
> On Tue, Sep 6, 2011 at 1:25 PM, Jim Ancona <> wrote:
>> We use Datastax ( and we have been very happy
>> with the support we've received.
>> We haven't tried any of the other providers on that page, so I can't
>> comment on them.
>> Jim
>> (Disclaimer: no connection with Datastax other than as a satisfied
>> customer.)
>> On Tue, Sep 6, 2011 at 1:15 PM, China Stoffen <>
>> wrote:
>> > There is a link to a page which lists few professional support providers
>> on
>> > Cassandra homepage. I have contacted few of them and couple are just out
>> of
>> > providing support and others didn't reply. So, do you know about any
>> > professional support provider for Cassandra solutions and how much they
>> > charge per year?
>> >

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