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From William Oberman <>
Subject Re: Professional Support
Date Tue, 06 Sep 2011 18:13:06 GMT
I also have used datastax with great success (same disclaimer).

A specific example:
-I setup a one-on-one call to talk through an issue, in my case a server
reconfiguration.  It took 2 days to find a time to meet, though that was my
fault as I believe they could have worked me in within a day.  I wanted to
split an existing cluster into 'oltp' and 'analytics', similar to what brisk
does now out of the box.
-During the call they walked me through all of the steps I'd have to do,
answered any questions I had, and filled in the blanks for some of the
reasoning behind their recommendations.
-After the call I recieved constant support through the reconfiguration.
 For example: I found out that Ec2Snitch doesn't play nicely with
PropertyFileSnitch in a rolling restart (all of the Ec2Snitch based servers
stopped working immediately as soon as a PropFileSnitch server joined the
ring, this is in 0.8.4), and they wrote a custom patch for me that made it
work within a day.
-In particular, Ben and Jackson helped me, so if either of you read the user
list, thanks again!


On Tue, Sep 6, 2011 at 1:25 PM, Jim Ancona <> wrote:

> We use Datastax ( and we have been very happy
> with the support we've received.
> We haven't tried any of the other providers on that page, so I can't
> comment on them.
> Jim
> (Disclaimer: no connection with Datastax other than as a satisfied
> customer.)
> On Tue, Sep 6, 2011 at 1:15 PM, China Stoffen <>
> wrote:
> > There is a link to a page which lists few professional support providers
> on
> > Cassandra homepage. I have contacted few of them and couple are just out
> of
> > providing support and others didn't reply. So, do you know about any
> > professional support provider for Cassandra solutions and how much they
> > charge per year?
> >

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