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From China Stoffen <>
Subject Re: Professional Support
Date Tue, 06 Sep 2011 18:45:03 GMT
Thanks for sharing the info.. though I contacted datastax using contact form but no reply yet
after more than a week.
Probably I need to contact Ben directly.

From: Ben Coverston <>
Sent: Tuesday, September 6, 2011 11:15 PM
Subject: Re: Professional Support

We were glad to help William, thanks for sharing!

On Tue, Sep 6, 2011 at 12:13 PM, William Oberman <> wrote:

I also have used datastax with great success (same disclaimer).  
>A specific example:
>-I setup a one-on-one call to talk through an issue, in my case a server reconfiguration.
 It took 2 days to find a time to meet, though that was my fault as I believe they could
have worked me in within a day.  I wanted to split an existing cluster into 'oltp' and 'analytics',
similar to what brisk does now out of the box.
>-During the call they walked me through all of the steps I'd have to do, answered any
questions I had, and filled in the blanks for some of the reasoning behind their recommendations.
>-After the call I recieved constant support through the reconfiguration.  For example: I
found out that Ec2Snitch doesn't play nicely with PropertyFileSnitch in a rolling restart
(all of the Ec2Snitch based servers stopped working immediately as soon as a PropFileSnitch
server joined the ring, this is in 0.8.4), and they wrote a custom patch for me that made
it work within a day.
>-In particular, Ben and Jackson helped me, so if either of you read the user list, thanks
>On Tue, Sep 6, 2011 at 1:25 PM, Jim Ancona <> wrote:
>We use Datastax ( and we have been very happy
>>with the support we've received.
>>We haven't tried any of the other providers on that page, so I can't
>>comment on them.
>>(Disclaimer: no connection with Datastax other than as a satisfied customer.)
>>On Tue, Sep 6, 2011 at 1:15 PM, China Stoffen <> wrote:
>>> There is a link to a page which lists few professional support providers on
>>> Cassandra homepage. I have contacted few of them and couple are just out of
>>> providing support and others didn't reply. So, do you know about any
>>> professional support provider for Cassandra solutions and how much they
>>> charge per year?
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