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From conflue...@apache.org
Subject [CONF] Apache Camel > Support
Date Tue, 19 Jul 2011 15:31:02 GMT
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    <h2><a href="https://cwiki.apache.org/confluence/display/CAMEL/Support">Support</a></h2>
    <h4>Page <b>edited</b> by             <a href="https://cwiki.apache.org/confluence/display/~dkulp">Daniel
Kulp</a>
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        <br/>
                         <h4>Changes (2)</h4>
                                 
    
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            <tr><td class="diff-snipped" >...<br></td></tr>
            <tr><td class="diff-unchanged" >h2. Commercial Support <br>
<br></td></tr>
            <tr><td class="diff-changed-lines" >This is an open source project,
so the amount of time we have available to help resolve your issue is often limited as all
help is provided on a volunteer basis. If you want to get priority help, need to get up to
speed quickly, require some training or mentoring, or need full 24 x 7 production support
you could contact one of the following companies <span class="diff-added-words"style="background-color:
#dfd;">with [Commercial Camel Offerings].</span> <br></td></tr>
            <tr><td class="diff-deleted-lines" style="color:#999;background-color:#fdd;text-decoration:line-through;">
<br>* [FuseSource|http://fusesource.com/] offers [enterprise subscriptions|http://fusesource.com/enterprise-support/support-offerings/]
that include Enterprise Developer and Production Support on [Camel|http://fusesource.com/products/enterprise-camel/],
including Training, Consulting &amp; Mentoring, and a [Fuse IDE for Camel| http://fusesource.com/products/fuse-ide-camel/].
They also employ [most|http://fusesource.com/community/apache-committers-and-fuse/] of the
[core committers and founders of the project|https://www.ohloh.net/p/camel/contributors] to
ensure you get the best possible answers to all your support needs and your bugs fixed fast.
<br>* [OpenLogic|http://www.openlogic.com/] provide support <br>* [Savoir Technologies,
Inc|http://www.savoirtech.com] provides enterprise consulting, training and support for Camel
and a host of other Apache service containers.  Savoir can provide best practice mentoring
for developing with Camel, as well as architectural/design reviews, troubleshooting and SOA
infrastructure implementations. Savoir&#39;s staff includes some of the committers of
Camel who are on the ground consulting and are familiar with real world implementations. <br>*
[Talend, Inc|http://www.talend.com] provides enterprise level services, training and support
for Apache Camel and their [Talend Integration Factory|http://www.talend.com/products-application-integration/talend-integration-factory-community-edition.php]
product which is a repackaging of Apache Camel including a full, pre-configured OSGi runtime
container. Talend&#39;s staff includes Camel committers who help users make sound architectural
decisions, resolve issues and get the best out of their production systems. <br></td></tr>
    
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    </div>                            <h4>Full Content</h4>
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        <h2><a name="Support-GettingHelp"></a>Getting Help</h2>

<p>If you are experiencing problems using Camel then please report your problem to our
<a href="/confluence/display/CAMEL/Discussion+Forums" title="Discussion Forums">Discussion
Forums</a> this allows the entire community to help with your problem. If indeed a bug
or issue has been identified in the Camel software then report a ticket in the <a href="http://issues.apache.org/jira/browse/CAMEL"
class="external-link" rel="nofollow">Issue Tracker</a>. Please refrain from creating
a ticket immediately in the issue tracker, unless you are certain its an issue in the Camel
software. If you are in doubt we appreciate using the <a href="/confluence/display/CAMEL/Discussion+Forums"
title="Discussion Forums">Discussion Forums</a> first.</p>
<ul>
	<li><a href="http://issues.apache.org/jira/browse/CAMEL" class="external-link" rel="nofollow">Issue
Tracker</a></li>
	<li><a href="http://camel.apache.org/discussion-forums.html" class="external-link"
rel="nofollow">Discussion Forums</a></li>
	<li><a href="/confluence/display/CAMEL/FAQ" title="FAQ">FAQ</a></li>
</ul>


<h3><a name="Support-Howtogethelp"></a>How to get help</h3>

<p>Before you report a problem you might want to read the <a href="/confluence/display/CAMEL/FAQ"
title="FAQ">FAQ</a>. <br/>
Whenever you are reporting a problem please be sure to include as much information as possible;
the more we know the more chance of a quicker resolution.</p>

<ul>
	<li><b>which version of the software</b></li>
	<li>what platform and JDK?</li>
	<li>any particularly container being used - if so what version</li>
	<li>stack traces generally really help! If in doubt include the whole thing; often
exceptions get wrapped in other exceptions and the exception right near the bottom explains
the actual error, not the first few lines at the top. It's very easy for us to skim-read past
unnecessary parts of a stack trace.</li>
	<li>log output can be useful too; sometimes <a href="/confluence/display/CAMEL/How+do+I+change+the+logging"
title="How do I change the logging">enabling DEBUG logging</a> can help</li>
	<li>your code &amp; configuration files are often useful</li>
	<li>did it work before, what have you changed to break it</li>
	<li>try upgrading to the latest release and see if its fixed in that release</li>
	<li>try the latest SNAPSHOT to see if its fixed in that release</li>
	<li>search the user forum to see if has been discussed before</li>
	<li>see the knowns issues section in the release notes</li>
	<li>and check the <a href="http://issues.apache.org/jira/browse/CAMEL" class="external-link"
rel="nofollow">issue tracker</a> if the issue already have been reported</li>
</ul>


<h3><a name="Support-Howtogethelpfaster"></a>How to get help faster</h3>

<p>We can help you much quicker if you try the following</p>

<ul>
	<li>provide us with a JUnit test case that demonstrates your issue. e.g. if you think
you've found a bug, can you create a test case to demonstrate the bug?</li>
	<li><a href="http://activemq.apache.org/contributing.html" class="external-link"
rel="nofollow">submit a patch</a> fixing the bug! (We also buy you beer when we meet
you if you submit bug fixes <img class="emoticon" src="/confluence/images/icons/emoticons/smile.gif"
height="20" width="20" align="absmiddle" alt="" border="0"/> )</li>
	<li>for memory leak or performance related issues, if you can run a profiler on your
test case and attach the output as a file (or zipped file if it's huge) to the JIRA we can
normally fix things much faster. e.g. you could run <a href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html"
class="external-link" rel="nofollow">jmap</a>/<a href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html"
class="external-link" rel="nofollow">jhat</a>, JProfiler or YourKit on your code
and send us the output. To find memory leaks it's quicker to resolve if you can tell us what
classes are taking up all of the RAM; we can normally figure out what's wrong from that.</li>
</ul>


<h2><a name="Support-CommercialSupport"></a>Commercial Support</h2>

<p>This is an open source project, so the amount of time we have available to help resolve
your issue is often limited as all help is provided on a volunteer basis. If you want to get
priority help, need to get up to speed quickly, require some training or mentoring, or need
full 24 x 7 production support you could contact one of the following companies with <a
href="/confluence/display/CAMEL/Commercial+Camel+Offerings" title="Commercial Camel Offerings">Commercial
Camel Offerings</a>.</p>

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