bloodhound-user mailing list archives

Site index · List index
Message view « Date » · « Thread »
Top « Date » · « Thread »
From Tim Tisdall <tisd...@gmail.com>
Subject Re: New user, issues with owners
Date Mon, 23 Mar 2015 16:57:25 GMT
Well, I can answer #3...

If you edit a ticket you can select the "Status" drop down and pick
"reassign to" and enter in a user's name.

-Tim

On Mon, Mar 23, 2015 at 11:13 AM, Laurent De Buyst <
Laurent.DeBuyst@fedasil.be> wrote:

> Hello,
>
>
> I've recently installed Bloodhound to see if we might use it for our
> ticketing.
>
> However, I seem to run into some rather basic issues, which I hope are
> just due to some erroneous configurations...
>
>
> 1) No localization/internationalization. My admin page tells me I can't
> have different languages because I don't have Babel. Yet I followed the
> instructions and the 'pip -r install prerequisites.txt' clearly installed
> Babel...
>
>
> 2) When I create a ticket using the quick method (the blue button), it's
> not assigned to anyone. Creating a ticket through the full form, does
> assign it to the default owner.
>
>
> 3) How can I assign a ticket to someone? I don't have that field when
> creating a ticket, I don't have it when editing a ticket. The only option
> I've been able to find is using custom query, selecting tickets and then
> 'Batch modify', which can't be the only way to do this, right?
>
>
> It's a fresh install, I haven't edited the ini files at all. The only
> thing I've done in the admin is add a user and set the admin user as owner
> of the default product.
>
> I'm running Ubuntu 14.10 64bits, python 2.7, bloodhound 0.8 using the
> builtin tracd for testing.
>
>
> Thanks in advance
>
> *Laurent De Buyst*
> System administrator
>
> *Disclaimer* <http://fedasil.be/fr/content/disclaimer> | Please consider
> the environment before printing
>

Mime
View raw message