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From "Harris, Christopher P" <>
Subject Re: User Account Creation required for ticket assignment even though LDAP auth enabled?
Date Tue, 13 Aug 2013 06:48:28 GMT
Thanks, Ryan.

I'll take a look at those plug-ins. They look promising.

 - Chris

Sent from my iPhone

On Aug 12, 2013, at 10:21 PM, "Ryan Ollos" <<>>

On Mon, Aug 12, 2013 at 4:39 PM, Harris, Christopher P <<>>


I’ve set up Apache Bloodhound on a Windows Server 2008 box using Apache web server as the
front end and PostgreSQL as the backend.

I’ve enabled LDAP authentication/authorization using mod_authnz_ldap and mod_ldap.  I can
log in.  The LDAP server is MS AD.  I created my first ticket and tried assigning it to someone
else.  I used the person’s sAMAccount as the new assignee.  Bloodhound indicated that the
user does not exist.

Since auth is being handled by the web server, I have a feeling that I will have to add every
AD user via the Admin section.

Does this mean that I have to go into the Admin section and create an individual user account
for this person and every subsequent person afterward?  I hope not.

-        Chris Harris

This is not an area where I have much experience, but you may want to take a look at using
an AuthStore for AccountManagerPlugin:

See also,
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