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From Peter Koželj <>
Subject Re: dashboard ticket query ordering
Date Fri, 05 Oct 2012 09:19:08 GMT
If as a user I do not have the ability to change the ordering, I would
probably prefer first by milestone and then by priority. At least for "My
Tickets" that is, for "All Tickets" that might depend on my role (developer
vs. project manager for instance).

On the other hand, without showing what the actual sorting order is, users
will assume that it is either chronologically or alphabetically. So if it
is neither of the two, actual ordering needs to be presented to the user


On Fri, Oct 5, 2012 at 10:53 AM, Gary Martin <>wrote:

> I think that the ability to reorder would be good, along with user
> configurability in the long run, but I would still like to see the initial
> ordering being more helpful. If we are not able to order tickets sensibly
> on the top level dashboard at this point, I would wonder how a user would
> manage it.
> Cheers,
> Gary
> On 05/10/12 08:53, Peter Koželj wrote:
>> If we are only talking about ordering, why not just enhance the widgets so
>> that if the user clicks on a column title, that is the field that the
>> results are sorted by? What is in dashboard definition would only be the
>> default then.
>> In to long run we need user configurable dashboard as well as user
>> configurable widgets.
>> Peter
>> On Thu, Oct 4, 2012 at 4:53 PM, Gary Martin <>**
>> wrote:
>>  Hi,
>>> As I understand it, we want the dashboard view to show a list of tickets
>>> that is likely to be interesting to the viewer. In order to focus in we
>>> will probably need additional plugins for watched tickets, ticket due
>>> dates
>>> and so on. However, given that these plugins could be turned off or
>>> ignored, we should probably already be looking at making sure that we
>>> have
>>> a reasonable order for the tickets.
>>> At the moment the queries are in ticket created order and the main way
>>> that this is mitigated is that we have one list of "My Tickets" and one
>>> for
>>> "Active Tickets". I was wondering whether we could order the tickets by
>>> milestone due date while we don't have ticket due dates but this appears
>>> to
>>> require a custom report. Secondary ordering should probably be by ticket
>>> priority for the moment.
>>> Does this sound reasonable for now?
>>> Cheers,
>>>      Gary

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