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From Bill Farner <>
Subject Re: Ticket cleanup
Date Mon, 28 Dec 2015 16:44:32 GMT
> I don't have any problems with an aspirational backlog of tickets.

I don't either, until they rot.  Many of the tickets i closed haven't been
touched in over a year, some nearly 2.  This doesn't always mean they're
invalid, but definitely means we don't care much about completing them.
Personally, i think we should move on from these tickets and reopen them if
we ever decide to revisit

Also, in the future, perhaps have this discussion before closing tickets
> en-masse?

I can see why that is frustrating.  I had an impromptu discussion with
Zameer prior to this, and in the past others have remarked on the
overwhelming nature of our queue; which prompted me to take action.  Not
consensus by any means, but i was assuming at the least i can undo my

In case it's helpful, here's a query that captures the tickets i closed

On Mon, Dec 28, 2015 at 8:26 AM, Joshua Cohen <> wrote:

> I'm not sure I agree with this sentiment. I don't have any problems with an
> aspirational backlog of tickets. At the very least it's a place to refer
> people who request commonly asked for features. Perhaps the solution isn't
> to close tickets that we don't imagine will see attention in the immediate
> future, but rather to label them so they're easy to filter out from the
> ones what will?
> Also, in the future, perhaps have this discussion before closing tickets
> en-masse? Especially over a holiday weekend when people aren't around to
> discuss? It's not likely that first thing back from a long weekend many
> folks are going to take time to scan read through a list of a hundred jira
> emails to see if any of their pet issues were resolved ;).
> On Mon, Dec 28, 2015 at 10:01 AM, Erb, Stephan <
> wrote:
> > +1. Having a well-groomed bug tracker is very helpful for everyone
> > involved.
> >
> > In particular, it would be great if we could get the bug count to 0 over
> > the course of the next months. Either bugs are important and we get them
> > fixed, or we have to guts to close them as won't fix and update the
> > documentation accordingly.
> >
> > Best Regards,
> > Stephan
> >
> >
> > ________________________________________
> > From: Bill Farner <>
> > Sent: Monday, December 28, 2015 4:44 PM
> > To:
> > Subject: Ticket cleanup
> >
> > I'd like to share some rationale on my JIRA activity last night.  I'm
> happy
> > to undo any of the changes if folks disagree.
> >
> > We had approximately 450 open tickets prior to last night.  Personally, I
> > found it daunting to find things we should actually work on.  To remedy
> > this, I started by skimming through tickets that have not been touched in
> > the last 6 months.  This quickly identified a swath of tickets that may
> be
> > valid, but I did not imagine them being valuable enough to address in the
> > foreseeable future.
> >
> > If there is interest in doing more of this, I welcome help from others to
> > continue reducing the queue to something more manageable.  My culling
> > reduced the queue but it is still very large.
> >
> > If you do participate in this, please try to avoid using "Resolved,
> Fixed"
> > so as to not add noise to the changelog in the next release.
> >

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