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From Chris Lambertus <...@apache.org>
Subject Re: Changes to JIRA ServiceDesk
Date Wed, 01 Feb 2017 18:05:51 GMT

> On Jan 30, 2017, at 2:54 PM, Pono Takamori <pono@apache.org> wrote:
> 
> Greetings from Infra,
> We recently began our upgrade path for modernizing JIRA and in the
> process ServiceDesk was also upgraded.  Before this upgrade the use of
> ServiceDesk was very straightforward for admins, but now we've
> discovered that it has irrevocably changed the permission scheme for
> ticket assignment.


All, thanks for your patience with this problem. We have identified a potential solution for
the problem of project admins not being able to add agents. We are discussing and testing
internally at the moment and expect to have another update in a few hours.

-Chris
ASF Infra


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