Mailing-List: contact dev-help@atlas.incubator.apache.org; run by ezmlm
Precedence: bulk
Reply-To: dev@atlas.incubator.apache.org
MIME-Version: 1.0
From: Pono Takamori <pono@apache.org>
Date: Mon, 30 Jan 2017 15:54:12 -0700
Message-ID: <CAKYPbivspBFQO+QLc8gTt56o=ufqhN5=AgzwW_bPfb=JKhnUdA@mail.gmail.com>
Subject: Changes to JIRA ServiceDesk
To: users@infra.apache.org
Cc: dev@ranger.apache.org, dev@kylin.apache.org, dev@rocketmq.apache.org,
	dev@atlas.apache.org, dev@carbondata.apache.org, dev@senssoft.apache.org,
	dev@ode.apache.org
Content-Type: text/plain; charset=UTF-8
archived-at: Mon, 30 Jan 2017 22:54:16 -0000

Greetings from Infra,
We recently began our upgrade path for modernizing JIRA and in the
process ServiceDesk was also upgraded.  Before this upgrade the use of
ServiceDesk was very straightforward for admins, but now we've
discovered that it has irrevocably changed the permission scheme for
ticket assignment.  Assignable users (for projects that use
ServiceDesk [0]) are not only definable by the project one user at a
time by a Project Administrator.
What this means for you is that you'll need to go to the Agents [1]
page for your project and add all users which should be assignable.
We apologize for the added work this upgrade caused, hopefully
Atlassian will tend to the issue [2].  Please let us know via e-mail
or Hipchat if you have any questions.

Thanks for your cooperation,
-Pono

[0] - The affected JIRA Projects are: ATLAS, CARBONDATA, INFRA, KYLIN,
OWC, RANGER AND SENSSOFT
[1] - https://issues.apache.org/jira/servicedesk/agent/INFRA/people
replacing INFRA with the key of your project
[2] - https://jira.atlassian.com/browse/JSD-861