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From "Marcus Christie (JIRA)" <j...@apache.org>
Subject [jira] [Created] (AIRAVATA-2509) Account confirmation, password reset emails not making it to user
Date Tue, 29 Aug 2017 19:25:01 GMT
Marcus Christie created AIRAVATA-2509:
-----------------------------------------

             Summary: Account confirmation, password reset emails not making it to user
                 Key: AIRAVATA-2509
                 URL: https://issues.apache.org/jira/browse/AIRAVATA-2509
             Project: Airavata
          Issue Type: Bug
          Components: PGA PHP Web Gateway
            Reporter: Marcus Christie


Email confirmation emails (when creating an account) and password reset emails aren't always
making it to users.  There are at least a couple reasons for this:
* the emails are getting flagged as spam and the user doesn't check the spam folder
** perhaps in some cases the emails never ever reach the user if they are marked as spam and
stopped at the email server
* the user mis-types their email address

Possible fixes:
* Can we find out what is causing emails to be flagged as spam? Is there a way to make the
emails seem less "spammy"?
** See for example https://stackoverflow.com/a/396
* Require that users type in their email address twice in order to confirm it. This should
help prevent typos.
* Can we determine if an email bounces back? This might be tricky since I think email bounce
backs are asynchronous.  Perhaps having the user confirm their email address is the best we
can do.

Workarounds:
* use CILogon instead of account creation/password reset.



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