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From Justin Reock <>
Subject Re: Commercial Support Page
Date Mon, 26 Jan 2015 20:01:15 GMT
Hi Hadrian,

Thanks for your help with this!  Here¹s the language we¹d like to see:

³Rogue Wave / OpenLogic has a dedicated team of OSS experts offering
round-the-clock Production Support with competitive SLAs for
troubleshooting ActiveMQ issues and outages.  For a deeper dive, Rogue
Wave offers a comprehensive week-long instructor-led training program for
developers and admins.  Rogue Wave OpenLogic also provides Architecture
and Design Consulting, and a Developer Support contract to assist in the
development of messaging applications within your organization.²

Just for a little clarification there, Rogue Wave purchased OpenLogic in
Q3 2013, but, our OSS Support team still works as OpenLogic.  So, to keep
with the format of the rest of the site, you can use the ³Rogue Wave /
OpenLogic² text at the beginning as the mask text for the
³www.openlogic.com² website.  The Website link should stay the same as it
is currently.

Let me know if you need any changes there, and again I really appreciate
the assistance.


On 1/26/15, 12:28 PM, "Hadrian Zbarcea" <> wrote:

>Hi Justin,
>Yes, this is a good forum for discussing this. Can you please post the
>text you're proposing?
>On 01/26/2015 10:01 AM, Justin Reock wrote:
>> Hi ActiveMQ community,
>> I'm wondering who I would need to get in touch with to improve the
>>verbiage on ActiveMQ's Commercial Support page
>>( for OpenLogic.  Over the last
>>year, we have ramped up our Commercial Support for ActiveMQ, having
>>delivered our in-house training to several companies, as well as
>>contributing a couple hundred hours of Consulting on the project for
>>various enterprises.  This is all aside from the Professional 24x7 SLA
>>support we offer, and our Developer Support options.  Of the many
>>projects that OpenLogic provides support for, ActiveMQ is consistently
>>within the top 10 in terms of overall support tickets processed.
>> Currently, the wording on the support page reads just "OpenLogic
>>provides support."  We are hoping to extend this to let users know just
>>what kind of packages we offer, I.e. Professional Contracting, On-Site
>>Training, and 24x7 Professional and Developer support.
>> Please let me know whom I can contact to improve our representation on
>>that page.  I spoke with the Apache webmaster, Mike Drob, and he
>>directed me here to the User List.
>> Thanks,
>> Justin Reock
>> Open Source Solutions Architect
>>|<|> email
>> 866-399-6736 | toll free
>> OpenLogic, a Rogue Wave Company
>> Accelerating Great Code

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