activemq-commits mailing list archives

Site index · List index
Message view « Date » · « Thread »
Top « Date » · « Thread »
From build...@apache.org
Subject svn commit: r984955 - in /websites/production/activemq/content: cache/main.pageCache how-can-i-get-help.html support.html
Date Wed, 06 Apr 2016 22:21:48 GMT
Author: buildbot
Date: Wed Apr  6 22:21:48 2016
New Revision: 984955

Log:
Production update by buildbot for activemq

Modified:
    websites/production/activemq/content/cache/main.pageCache
    websites/production/activemq/content/how-can-i-get-help.html
    websites/production/activemq/content/support.html

Modified: websites/production/activemq/content/cache/main.pageCache
==============================================================================
Binary files - no diff available.

Modified: websites/production/activemq/content/how-can-i-get-help.html
==============================================================================
--- websites/production/activemq/content/how-can-i-get-help.html (original)
+++ websites/production/activemq/content/how-can-i-get-help.html Wed Apr  6 22:21:48 2016
@@ -72,7 +72,7 @@
   <tbody>
         <tr>
         <td valign="top" width="100%">
-<div class="wiki-content maincontent"><h2 id="HowcanIgethelp-GettingHelp">Getting
Help</h2><p>If you are experiencing problems using ActiveMQ then please report
your problem to our <a shape="rect" class="external-link" href="http://issues.apache.org/activemq/browse/AMQ">Issue
Tracker</a>. You may also find it useful to discuss your issues with the community on
the <a shape="rect" href="discussion-forums.html">Discussion Forums</a> or join
one of our <a shape="rect" href="mailing-lists.html">Mailing Lists</a>.</p><ul><li><a
shape="rect" class="external-link" href="http://issues.apache.org/activemq/browse/AMQ">Issue
Tracker</a></li><li><a shape="rect" href="discussion-forums.html">Discussion
Forums</a></li><li><a shape="rect" href="mailing-lists.html">Mailing
Lists</a></li><li><a shape="rect" href="faq.html">FAQ</a></li></ul><h3
id="HowcanIgethelp-Howtogethelp">How to get help</h3><p>Before you report a
problem you might want to read the <a shape="rect" href="faq.html">FAQ</a>.<br
cle
 ar="none"> Whenever you are reporting a problem please be sure to include as much information
as possible; the more we know the more chance of a quicker resolution.</p><ul><li>Which
<a shape="rect" class="external-link" href="http://activemq.apache.org/download.html">version</a>
of ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a shape="rect"
class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a shape="rect" class="unresolved"
href="#">JDK</a> 1.5.0)</li><li>Any particular application/web server
or container being used - if so what version?</li><li>Stack traces generally really
help! If in doubt include the whole thing; often exceptions get wrapped in other exceptions
and the exception right near the bottom explains the actual error, not the first few lines
at the top. It's very easy for us to skim-read past unnecessary parts of a stack trace.</li><li>Log
output (e.g., <code>data/activemq.log</code>) can be useful too; sometimes <a
shape="rect" href="how
 -do-i-change-the-logging.html">enabling DEBUG logging</a> can help</li><li>Your
code &amp; configuration files are often useful</li></ul><h3 id="HowcanIgethelp-Howtogethelpfaster">How
to get help faster</h3><p>We can help you much quicker if you try the following</p><ul><li>Provide
us with a JUnit test case that demonstrates your issue. e.g. if you think you've found a bug,
can you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you beer
when we meet you if you submit bug fixes <img class="emoticon emoticon-smile" src="https://cwiki.apache.org/confluence/s/en_GB/5982/f2b47fb3d636c8bc9fd0b11c0ec6d0ae18646be7.1/_/images/icons/emoticons/smile.png"
data-emoticon-name="smile" alt="(smile)"> )</li><li>For memory leaks or performance
related issues, if you can run a profiler on your test case and attach the output as a file
(or zipped file if it's huge) to the JIRA we can normally fix things much fa
 ster. e.g. you could run <a shape="rect" class="external-link" href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html"
rel="nofollow">jmap</a>/<a shape="rect" class="external-link" href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html"
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the output.
To find memory leaks it's quicker to resolve if you can tell us what classes are taking up
all of the RAM; we can normally figure out what's wrong from that.</li></ul><h2
id="HowcanIgethelp-CommercialSupport">Commercial Support</h2><p>This is an
open source project, so the amount of time we have available to help resolve your issue is
often limited as all help is provided on a volunteer basis. If you want to get priority help,
need to get up to speed quickly, require some training or mentoring, or need full 24 x 7 production
support you should contact a commercial company specializing in ActiveMQ support such as...</p><ul><li><a
shape="rect
 " class="external-link" href="http://ameliant.com" rel="nofollow">Ameliant</a> is
a specialist consultancy based in London, UK that focuses on open source integration and messaging
using the Apache integration stack (ActiveMQ, Camel, ServiceMix and CXF). The company delivers
consulting targeted towards development teams to address their messaging use cases; getting
operations teams up to speed on managing ActiveMQ deployments, with a particular focus on
security, high availability, and monitoring; and migrations between versions of ActiveMQ,
as well as from other JMS providers. Ameliant does not provide production support for ActiveMQ.</li><li><a
shape="rect" class="external-link" href="http://www.openlogic.com/" rel="nofollow">Rogue
Wave / OpenLogic</a>&#160;<span style="line-height: 1.4285715;">has a dedicated
team of OSS experts offering&#160;</span><span style="line-height: 1.4285715;">round-the-clock
Production Support with competitive SLAs for&#160;</span><span style="line-hei
 ght: 1.4285715;">troubleshooting ActiveMQ issues and outages. Rogue&#160;</span><span
style="line-height: 1.4285715;">Wave offers a comprehensive week-long instructor-led training
program for&#160;</span><span style="line-height: 1.4285715;">developers and
admins. Rogue Wave OpenLogic also provides Architecture&#160;</span><span style="line-height:
1.4285715;">and Design Consulting, and a Developer Support contract to assist in the&#160;</span><span
style="line-height: 1.4285715;">development of messaging applications.</span></li><li><a
shape="rect" class="external-link" href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/"
rel="nofollow">Red Hat</a>&#160;offers JBoss A-MQ, a supported distribution of
Apache ActiveMQ, that include Enterprise Developer and Production Support, and offer training
and consultancy for enterprise deployments.</li><li><a shape="rect" class="external-link"
href="http://www.savoirtech.com" rel="nofollow">Savoir Technologies, Inc</a> provides
e
 nterprise consulting, training and support for ActiveMQ and a host of other Apache service
containers. Savoir can provide best practice mentoring for developing with ActiveMQ, as well
as architectural/design reviews, troubleshooting and SOA infrastructure implementations. Savoir's
staff includes some of the contributors of ActiveMQ who are on the ground consulting and are
familiar with real world implementations and issues.</li><li><a shape="rect"
class="external-link" href="http://www.ttmsolutions.com/" rel="nofollow">Total Transaction
Management (TTM)</a> provides ActiveMQ consulting and support, as well as security and
<a shape="rect" class="external-link" href="http://www.ttmsolutions.com/Transactional_Software_Solutions/Active_Monitor_AMon.php/"
rel="nofollow">monitoring</a> add-on products and <a shape="rect" class="external-link"
href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php" rel="nofollow">reference
guide</a> for ActiveMQ.</li><li><a shape="r
 ect" class="external-link" href="http://tomitribe.com" rel="nofollow">Tomitribe</a>&#160;are
experts in Tomcat and ActiveMQ integration, champions of Open Source and Java EE. &#160;Tomitribe
offers consulting, training and support for TomEE, Tomcat, ActiveMQ, CXF and more.</li><li><a
shape="rect" class="external-link" href="http://www.tytoease.com/activemq" rel="nofollow">TytoEASE</a>
offers support, consulting and training on enterprise ready open source projects including
ActiveMQ.&#160; &#160;Support offerings are at three levels with guaranteed SLA's.
The company's consulting work is short term to help troubleshoot, fine-tune, do architectural
reviews or help with initial design.&#160; TytoEASE's focus is on the Enterprise with
how customers integrate open source with their current technologies.</li></ul></div>
+<div class="wiki-content maincontent"><h2 id="HowcanIgethelp-GettingHelp">Getting
Help</h2><p>If you are experiencing problems using ActiveMQ then please report
your problem to our <a shape="rect" class="external-link" href="http://issues.apache.org/activemq/browse/AMQ">Issue
Tracker</a>. You may also find it useful to discuss your issues with the community on
the <a shape="rect" href="discussion-forums.html">Discussion Forums</a> or join
one of our <a shape="rect" href="mailing-lists.html">Mailing Lists</a>.</p><ul><li><a
shape="rect" class="external-link" href="http://issues.apache.org/activemq/browse/AMQ">Issue
Tracker</a></li><li><a shape="rect" href="discussion-forums.html">Discussion
Forums</a></li><li><a shape="rect" href="mailing-lists.html">Mailing
Lists</a></li><li><a shape="rect" href="faq.html">FAQ</a></li></ul><h3
id="HowcanIgethelp-Howtogethelp">How to get help</h3><p>Before you report a
problem you might want to read the <a shape="rect" href="faq.html">FAQ</a>.<br
cle
 ar="none"> Whenever you are reporting a problem please be sure to include as much information
as possible; the more we know the more chance of a quicker resolution.</p><ul><li>Which
<a shape="rect" class="external-link" href="http://activemq.apache.org/download.html">version</a>
of ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a shape="rect"
class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a shape="rect" class="unresolved"
href="#">JDK</a> 1.5.0)</li><li>Any particular application/web server
or container being used - if so what version?</li><li>Stack traces generally really
help! If in doubt include the whole thing; often exceptions get wrapped in other exceptions
and the exception right near the bottom explains the actual error, not the first few lines
at the top. It's very easy for us to skim-read past unnecessary parts of a stack trace.</li><li>Log
output (e.g., <code>data/activemq.log</code>) can be useful too; sometimes <a
shape="rect" href="how
 -do-i-change-the-logging.html">enabling DEBUG logging</a> can help</li><li>Your
code &amp; configuration files are often useful</li></ul><h3 id="HowcanIgethelp-Howtogethelpfaster">How
to get help faster</h3><p>We can help you much quicker if you try the following</p><ul><li>Provide
us with a JUnit test case that demonstrates your issue. e.g. if you think you've found a bug,
can you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you beer
when we meet you if you submit bug fixes <img class="emoticon emoticon-smile" src="https://cwiki.apache.org/confluence/s/en_GB/5982/f2b47fb3d636c8bc9fd0b11c0ec6d0ae18646be7.1/_/images/icons/emoticons/smile.png"
data-emoticon-name="smile" alt="(smile)"> )</li><li>For memory leaks or performance
related issues, if you can run a profiler on your test case and attach the output as a file
(or zipped file if it's huge) to the JIRA we can normally fix things much fa
 ster. e.g. you could run <a shape="rect" class="external-link" href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html"
rel="nofollow">jmap</a>/<a shape="rect" class="external-link" href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html"
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the output.
To find memory leaks it's quicker to resolve if you can tell us what classes are taking up
all of the RAM; we can normally figure out what's wrong from that.</li></ul><h2
id="HowcanIgethelp-CommercialSupport">Commercial Support</h2><p>This is an
open source project, so the amount of time we have available to help resolve your issue is
often limited as all help is provided on a volunteer basis. If you want to get priority help,
need to get up to speed quickly, require some training or mentoring, or need full 24 x 7 production
support you should contact a commercial company specializing in ActiveMQ support such as...</p><ul><li><a
shape="rect
 " class="external-link" href="http://ameliant.com" rel="nofollow">Ameliant</a> is
a specialist consultancy based in London, UK that focuses on open source integration and messaging
using the Apache integration stack (ActiveMQ, Camel, ServiceMix and CXF). The company delivers
consulting targeted towards development teams to address their messaging use cases; getting
operations teams up to speed on managing ActiveMQ deployments, with a particular focus on
security, high availability, and monitoring; and migrations between versions of ActiveMQ,
as well as from other JMS providers. Ameliant does not provide production support for ActiveMQ.</li><li><a
shape="rect" class="external-link" href="http://mediadriver.com" rel="nofollow">Media Driver</a>
provides consulting services and management tools for Apache ActiveMQ and the Apache Integration
stack for both the commercial and public sector. &#160;We bring a full suite of project
delivery services including business and technical analysis,
  proof of concepts, architectural guidance, best practice integration, and project management.
&#160;Media Driver offers training classes for developers and administrators, as well
as middleware management software.</li><li><a shape="rect" class="external-link"
href="http://www.openlogic.com/" rel="nofollow">Rogue Wave / OpenLogic</a>&#160;<span
style="line-height: 1.4285715;">has a dedicated team of OSS experts offering&#160;</span><span
style="line-height: 1.4285715;">round-the-clock Production Support with competitive SLAs
for&#160;</span><span style="line-height: 1.4285715;">troubleshooting ActiveMQ
issues and outages. Rogue&#160;</span><span style="line-height: 1.4285715;">Wave
offers a comprehensive week-long instructor-led training program for&#160;</span><span
style="line-height: 1.4285715;">developers and admins. Rogue Wave OpenLogic also provides
Architecture&#160;</span><span style="line-height: 1.4285715;">and Design
Consulting, and a Developer Support contract to assist
  in the&#160;</span><span style="line-height: 1.4285715;">development of
messaging applications.</span></li><li><a shape="rect" class="external-link"
href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/" rel="nofollow">Red
Hat</a>&#160;offers JBoss A-MQ, a supported distribution of Apache ActiveMQ, that
include Enterprise Developer and Production Support, and offer training and consultancy for
enterprise deployments.</li><li><a shape="rect" class="external-link" href="http://www.savoirtech.com"
rel="nofollow">Savoir Technologies, Inc</a> provides enterprise consulting, training
and support for ActiveMQ and a host of other Apache service containers. Savoir can provide
best practice mentoring for developing with ActiveMQ, as well as architectural/design reviews,
troubleshooting and SOA infrastructure implementations. Savoir's staff includes some of the
contributors of ActiveMQ who are on the ground consulting and are familiar with real world
implementations and issues.<
 /li><li><a shape="rect" class="external-link" href="http://www.ttmsolutions.com/"
rel="nofollow">Total Transaction Management (TTM)</a> provides ActiveMQ consulting
and support, as well as security and <a shape="rect" class="external-link" href="http://www.ttmsolutions.com/Transactional_Software_Solutions/Active_Monitor_AMon.php/"
rel="nofollow">monitoring</a> add-on products and <a shape="rect" class="external-link"
href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php" rel="nofollow">reference
guide</a> for ActiveMQ.</li><li><a shape="rect" class="external-link"
href="http://tomitribe.com" rel="nofollow">Tomitribe</a>&#160;are experts in
Tomcat and ActiveMQ integration, champions of Open Source and Java EE. &#160;Tomitribe
offers consulting, training and support for TomEE, Tomcat, ActiveMQ, CXF and more.</li><li><a
shape="rect" class="external-link" href="http://www.tytoease.com/activemq" rel="nofollow">TytoEASE</a>
offers support, consulting and training 
 on enterprise ready open source projects including ActiveMQ.&#160; &#160;Support
offerings are at three levels with guaranteed SLA's. The company's consulting work is short
term to help troubleshoot, fine-tune, do architectural reviews or help with initial design.&#160;
TytoEASE's focus is on the Enterprise with how customers integrate open source with their
current technologies.</li></ul></div>
         </td>
         <td valign="top">
           <div class="navigation">

Modified: websites/production/activemq/content/support.html
==============================================================================
--- websites/production/activemq/content/support.html (original)
+++ websites/production/activemq/content/support.html Wed Apr  6 22:21:48 2016
@@ -72,7 +72,7 @@
   <tbody>
         <tr>
         <td valign="top" width="100%">
-<div class="wiki-content maincontent"><h2 id="Support-GettingHelp">Getting Help</h2><p>If
you are experiencing problems using ActiveMQ then please report your problem to our <a
shape="rect" class="external-link" href="http://issues.apache.org/activemq/browse/AMQ">Issue
Tracker</a>. You may also find it useful to discuss your issues with the community on
the <a shape="rect" href="discussion-forums.html">Discussion Forums</a> or join
one of our <a shape="rect" href="mailing-lists.html">Mailing Lists</a>.</p><ul><li><a
shape="rect" class="external-link" href="http://issues.apache.org/activemq/browse/AMQ">Issue
Tracker</a></li><li><a shape="rect" href="discussion-forums.html">Discussion
Forums</a></li><li><a shape="rect" href="mailing-lists.html">Mailing
Lists</a></li><li><a shape="rect" href="faq.html">FAQ</a></li></ul><h3
id="Support-Howtogethelp">How to get help</h3><p>Before you report a problem
you might want to read the <a shape="rect" href="faq.html">FAQ</a>.<br clear="none">
Whe
 never you are reporting a problem please be sure to include as much information as possible;
the more we know the more chance of a quicker resolution.</p><ul><li>Which
<a shape="rect" class="external-link" href="http://activemq.apache.org/download.html">version</a>
of ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a shape="rect"
class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a shape="rect" class="unresolved"
href="#">JDK</a> 1.5.0)</li><li>Any particular application/web server
or container being used - if so what version?</li><li>Stack traces generally really
help! If in doubt include the whole thing; often exceptions get wrapped in other exceptions
and the exception right near the bottom explains the actual error, not the first few lines
at the top. It's very easy for us to skim-read past unnecessary parts of a stack trace.</li><li>Log
output (e.g., <code>data/activemq.log</code>) can be useful too; sometimes <a
shape="rect" href="how-do-i-change-t
 he-logging.html">enabling DEBUG logging</a> can help</li><li>Your code
&amp; configuration files are often useful</li></ul><h3 id="Support-Howtogethelpfaster">How
to get help faster</h3><p>We can help you much quicker if you try the following</p><ul><li>Provide
us with a JUnit test case that demonstrates your issue. e.g. if you think you've found a bug,
can you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you beer
when we meet you if you submit bug fixes <img class="emoticon emoticon-smile" src="https://cwiki.apache.org/confluence/s/en_GB/5982/f2b47fb3d636c8bc9fd0b11c0ec6d0ae18646be7.1/_/images/icons/emoticons/smile.png"
data-emoticon-name="smile" alt="(smile)"> )</li><li>For memory leaks or performance
related issues, if you can run a profiler on your test case and attach the output as a file
(or zipped file if it's huge) to the JIRA we can normally fix things much faster. e.g. you
could 
 run <a shape="rect" class="external-link" href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html"
rel="nofollow">jmap</a>/<a shape="rect" class="external-link" href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html"
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the output.
To find memory leaks it's quicker to resolve if you can tell us what classes are taking up
all of the RAM; we can normally figure out what's wrong from that.</li></ul><h2
id="Support-CommercialSupport">Commercial Support</h2><p>This is an open source
project, so the amount of time we have available to help resolve your issue is often limited
as all help is provided on a volunteer basis. If you want to get priority help, need to get
up to speed quickly, require some training or mentoring, or need full 24 x 7 production support
you should contact a commercial company specializing in ActiveMQ support such as...</p><ul><li><a
shape="rect" class="external-link" href
 ="http://ameliant.com" rel="nofollow">Ameliant</a> is a specialist consultancy based
in London, UK that focuses on open source integration and messaging using the Apache integration
stack (ActiveMQ, Camel, ServiceMix and CXF). The company delivers consulting targeted towards
development teams to address their messaging use cases; getting operations teams up to speed
on managing ActiveMQ deployments, with a particular focus on security, high availability,
and monitoring; and migrations between versions of ActiveMQ, as well as from other JMS providers.
Ameliant does not provide production support for ActiveMQ.</li><li><a shape="rect"
class="external-link" href="http://www.openlogic.com/" rel="nofollow">Rogue Wave / OpenLogic</a>&#160;<span
style="line-height: 1.4285715;">has a dedicated team of OSS experts offering&#160;</span><span
style="line-height: 1.4285715;">round-the-clock Production Support with competitive SLAs
for&#160;</span><span style="line-height: 1.4285715;">troubleshoo
 ting ActiveMQ issues and outages. Rogue&#160;</span><span style="line-height:
1.4285715;">Wave offers a comprehensive week-long instructor-led training program for&#160;</span><span
style="line-height: 1.4285715;">developers and admins. Rogue Wave OpenLogic also provides
Architecture&#160;</span><span style="line-height: 1.4285715;">and Design
Consulting, and a Developer Support contract to assist in the&#160;</span><span
style="line-height: 1.4285715;">development of messaging applications.</span></li><li><a
shape="rect" class="external-link" href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/"
rel="nofollow">Red Hat</a>&#160;offers JBoss A-MQ, a supported distribution of
Apache ActiveMQ, that include Enterprise Developer and Production Support, and offer training
and consultancy for enterprise deployments.</li><li><a shape="rect" class="external-link"
href="http://www.savoirtech.com" rel="nofollow">Savoir Technologies, Inc</a> provides
enterprise consulting, traini
 ng and support for ActiveMQ and a host of other Apache service containers. Savoir can provide
best practice mentoring for developing with ActiveMQ, as well as architectural/design reviews,
troubleshooting and SOA infrastructure implementations. Savoir's staff includes some of the
contributors of ActiveMQ who are on the ground consulting and are familiar with real world
implementations and issues.</li><li><a shape="rect" class="external-link" href="http://www.ttmsolutions.com/"
rel="nofollow">Total Transaction Management (TTM)</a> provides ActiveMQ consulting
and support, as well as security and <a shape="rect" class="external-link" href="http://www.ttmsolutions.com/Transactional_Software_Solutions/Active_Monitor_AMon.php/"
rel="nofollow">monitoring</a> add-on products and <a shape="rect" class="external-link"
href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php" rel="nofollow">reference
guide</a> for ActiveMQ.</li><li><a shape="rect" class="external-link"
h
 ref="http://tomitribe.com" rel="nofollow">Tomitribe</a>&#160;are experts in
Tomcat and ActiveMQ integration, champions of Open Source and Java EE. &#160;Tomitribe
offers consulting, training and support for TomEE, Tomcat, ActiveMQ, CXF and more.</li><li><a
shape="rect" class="external-link" href="http://www.tytoease.com/activemq" rel="nofollow">TytoEASE</a>
offers support, consulting and training on enterprise ready open source projects including
ActiveMQ.&#160; &#160;Support offerings are at three levels with guaranteed SLA's.
The company's consulting work is short term to help troubleshoot, fine-tune, do architectural
reviews or help with initial design.&#160; TytoEASE's focus is on the Enterprise with
how customers integrate open source with their current technologies.</li></ul></div>
+<div class="wiki-content maincontent"><h2 id="Support-GettingHelp">Getting Help</h2><p>If
you are experiencing problems using ActiveMQ then please report your problem to our <a
shape="rect" class="external-link" href="http://issues.apache.org/activemq/browse/AMQ">Issue
Tracker</a>. You may also find it useful to discuss your issues with the community on
the <a shape="rect" href="discussion-forums.html">Discussion Forums</a> or join
one of our <a shape="rect" href="mailing-lists.html">Mailing Lists</a>.</p><ul><li><a
shape="rect" class="external-link" href="http://issues.apache.org/activemq/browse/AMQ">Issue
Tracker</a></li><li><a shape="rect" href="discussion-forums.html">Discussion
Forums</a></li><li><a shape="rect" href="mailing-lists.html">Mailing
Lists</a></li><li><a shape="rect" href="faq.html">FAQ</a></li></ul><h3
id="Support-Howtogethelp">How to get help</h3><p>Before you report a problem
you might want to read the <a shape="rect" href="faq.html">FAQ</a>.<br clear="none">
Whe
 never you are reporting a problem please be sure to include as much information as possible;
the more we know the more chance of a quicker resolution.</p><ul><li>Which
<a shape="rect" class="external-link" href="http://activemq.apache.org/download.html">version</a>
of ActiveMQ</li><li>What platform of Java (e.g., Java SE 6 with JRE/<a shape="rect"
class="unresolved" href="#">JDK</a> 1.6.0 or J2SE 5 with JRE/<a shape="rect" class="unresolved"
href="#">JDK</a> 1.5.0)</li><li>Any particular application/web server
or container being used - if so what version?</li><li>Stack traces generally really
help! If in doubt include the whole thing; often exceptions get wrapped in other exceptions
and the exception right near the bottom explains the actual error, not the first few lines
at the top. It's very easy for us to skim-read past unnecessary parts of a stack trace.</li><li>Log
output (e.g., <code>data/activemq.log</code>) can be useful too; sometimes <a
shape="rect" href="how-do-i-change-t
 he-logging.html">enabling DEBUG logging</a> can help</li><li>Your code
&amp; configuration files are often useful</li></ul><h3 id="Support-Howtogethelpfaster">How
to get help faster</h3><p>We can help you much quicker if you try the following</p><ul><li>Provide
us with a JUnit test case that demonstrates your issue. e.g. if you think you've found a bug,
can you create a test case to demonstrate the bug?</li><li><a shape="rect"
href="contributing.html">Submit a patch</a> fixing the bug! (We also buy you beer
when we meet you if you submit bug fixes <img class="emoticon emoticon-smile" src="https://cwiki.apache.org/confluence/s/en_GB/5982/f2b47fb3d636c8bc9fd0b11c0ec6d0ae18646be7.1/_/images/icons/emoticons/smile.png"
data-emoticon-name="smile" alt="(smile)"> )</li><li>For memory leaks or performance
related issues, if you can run a profiler on your test case and attach the output as a file
(or zipped file if it's huge) to the JIRA we can normally fix things much faster. e.g. you
could 
 run <a shape="rect" class="external-link" href="http://java.sun.com/j2se/1.5.0/docs/tooldocs/share/jmap.html"
rel="nofollow">jmap</a>/<a shape="rect" class="external-link" href="http://java.sun.com/javase/6/docs/technotes/tools/share/jhat.html"
rel="nofollow">jhat</a>, JProfiler or YourKit on your code and send us the output.
To find memory leaks it's quicker to resolve if you can tell us what classes are taking up
all of the RAM; we can normally figure out what's wrong from that.</li></ul><h2
id="Support-CommercialSupport">Commercial Support</h2><p>This is an open source
project, so the amount of time we have available to help resolve your issue is often limited
as all help is provided on a volunteer basis. If you want to get priority help, need to get
up to speed quickly, require some training or mentoring, or need full 24 x 7 production support
you should contact a commercial company specializing in ActiveMQ support such as...</p><ul><li><a
shape="rect" class="external-link" href
 ="http://ameliant.com" rel="nofollow">Ameliant</a> is a specialist consultancy based
in London, UK that focuses on open source integration and messaging using the Apache integration
stack (ActiveMQ, Camel, ServiceMix and CXF). The company delivers consulting targeted towards
development teams to address their messaging use cases; getting operations teams up to speed
on managing ActiveMQ deployments, with a particular focus on security, high availability,
and monitoring; and migrations between versions of ActiveMQ, as well as from other JMS providers.
Ameliant does not provide production support for ActiveMQ.</li><li><a shape="rect"
class="external-link" href="http://mediadriver.com" rel="nofollow">Media Driver</a>
provides consulting services and management tools for Apache ActiveMQ and the Apache Integration
stack for both the commercial and public sector. &#160;We bring a full suite of project
delivery services including business and technical analysis, proof of concepts, architec
 tural guidance, best practice integration, and project management. &#160;Media Driver
offers training classes for developers and administrators, as well as middleware management
software.</li><li><a shape="rect" class="external-link" href="http://www.openlogic.com/"
rel="nofollow">Rogue Wave / OpenLogic</a>&#160;<span style="line-height: 1.4285715;">has
a dedicated team of OSS experts offering&#160;</span><span style="line-height:
1.4285715;">round-the-clock Production Support with competitive SLAs for&#160;</span><span
style="line-height: 1.4285715;">troubleshooting ActiveMQ issues and outages. Rogue&#160;</span><span
style="line-height: 1.4285715;">Wave offers a comprehensive week-long instructor-led training
program for&#160;</span><span style="line-height: 1.4285715;">developers and
admins. Rogue Wave OpenLogic also provides Architecture&#160;</span><span style="line-height:
1.4285715;">and Design Consulting, and a Developer Support contract to assist in the&#160;</span><span
st
 yle="line-height: 1.4285715;">development of messaging applications.</span></li><li><a
shape="rect" class="external-link" href="http://www.redhat.com/products/jbossenterprisemiddleware/amq/"
rel="nofollow">Red Hat</a>&#160;offers JBoss A-MQ, a supported distribution of
Apache ActiveMQ, that include Enterprise Developer and Production Support, and offer training
and consultancy for enterprise deployments.</li><li><a shape="rect" class="external-link"
href="http://www.savoirtech.com" rel="nofollow">Savoir Technologies, Inc</a> provides
enterprise consulting, training and support for ActiveMQ and a host of other Apache service
containers. Savoir can provide best practice mentoring for developing with ActiveMQ, as well
as architectural/design reviews, troubleshooting and SOA infrastructure implementations. Savoir's
staff includes some of the contributors of ActiveMQ who are on the ground consulting and are
familiar with real world implementations and issues.</li><li><a shape="rect"
clas
 s="external-link" href="http://www.ttmsolutions.com/" rel="nofollow">Total Transaction
Management (TTM)</a> provides ActiveMQ consulting and support, as well as security and
<a shape="rect" class="external-link" href="http://www.ttmsolutions.com/Transactional_Software_Solutions/Active_Monitor_AMon.php/"
rel="nofollow">monitoring</a> add-on products and <a shape="rect" class="external-link"
href="http://www.ttmsolutions.com/Apache_Software/ActiveMQ_Reference_Guide.php" rel="nofollow">reference
guide</a> for ActiveMQ.</li><li><a shape="rect" class="external-link"
href="http://tomitribe.com" rel="nofollow">Tomitribe</a>&#160;are experts in
Tomcat and ActiveMQ integration, champions of Open Source and Java EE. &#160;Tomitribe
offers consulting, training and support for TomEE, Tomcat, ActiveMQ, CXF and more.</li><li><a
shape="rect" class="external-link" href="http://www.tytoease.com/activemq" rel="nofollow">TytoEASE</a>
offers support, consulting and training on enterprise ready open sou
 rce projects including ActiveMQ.&#160; &#160;Support offerings are at three levels
with guaranteed SLA's. The company's consulting work is short term to help troubleshoot, fine-tune,
do architectural reviews or help with initial design.&#160; TytoEASE's focus is on the
Enterprise with how customers integrate open source with their current technologies.</li></ul></div>
         </td>
         <td valign="top">
           <div class="navigation">



Mime
View raw message