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From Josh Elser <>
Subject Re: On ticket management
Date Fri, 11 May 2012 01:57:21 GMT

Given the options Jira has to track ownership, progress, and 
completeness of a ticket, I think it makes the most sense to keep 
tickets bound to committers. When work is done by a community member, 
this also forces some QA by the assignee who would, most likely, have 
the best knowledge of what needs to be implemented.


On 05/10/2012 07:29 PM, Eric Newton wrote:
> I think John makes a good point, so I'm calling for a vote.
> +1 tickets remain unassigned if you aren't actively working on them,
> committers will get ticket assignments by default, after they review the
> content, they are marked unassigned.
> -1 tickets should stay assigned to committers to avoid getting lost;
> stealing assigned tickets is encouraged.  One reserves a ticket with "Start
> Progress".
> This vote will be held open for 72 hours.
> -Eric
> On Wed, May 2, 2012 at 11:34 AM, Eric Newton<>  wrote:
>> Tickets that remain unassigned don't seem to get any attention.
>> I've been trying to close as many "easy" tickets as I can over the last
>> few days... and there's this giant pile of tickets that are unassigned that
>> I've not even started to look at.
>> Unless we are rigorous about going through the unassigned tickets, I
>> prefer to keep them assigned to someone.
>> -Eric
>> On Wed, May 2, 2012 at 9:31 AM, John Vines<>  wrote:
>>> So early on we took the stance that different committers owned different
>>> realms of the project. This makes sense, because we want to make sure that
>>> outside contributors don't have their patches ignored. However, this also
>>> means that all tickets under realm X will be assigned to that person.
>>> I am not a fan of this approach, for a few different reasons-
>>> 1. Committers get pidgeon-holed into very specific realms of the project
>>> 2. Committers can find themselves stuck with tickets that they are not
>>> that
>>> aware of and/or don't understand
>>> 3. Outsiders can be hesitant to begin contribution because with a ticket
>>> assigned they could think that they are working on it
>>> 4. At least for me, I would like to use assigned tickets to keep track of
>>> what I have on *MY* plate. That is, the things that I am working on and/or
>>> want and plan to work on next.
>>> I'm wondering what everyone's thoughts would be on making the default
>>> behavior for new tickets be unassigned (I imagine this is possible in
>>> JIRA)
>>> and the method for ticket assignment.  We can still divide up the realms
>>> for the committers for ensuring validity of the tickets and for handling
>>> patches though.  This would also mean purging all current ticket
>>> assignments, except those which should be legitimately assigned under the
>>> new methods.
>>> John

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